trying to top up phone

[BillyF1960]

I am on Autopay and they didn't top my phone up. now I have no service. I can't remember my 4 digit pin to make a payment through *611. How can I fix this problem?

edited by computergeek541:  miscategorized (not related to phones devices/hardware)

[esjliv]

@BillyF1960 - there was a time when Public Mobile texted you your 4 digit account PIN when activating with Public Mobile. Do you see this when you look back on text messages from 611?

[softech · Accepted solution]

@BillyF1960   do you remember your My Account login and password?  You can top up at My Account (https://selfserve.publicmobile.ca/)

If you forgot the My Account login, you can try the Forgot password link there

If you cannot reset it that way or you want to reset the 4 digits PIN for use on *611 as well, open a ticket with PM Support:

1. For faster response (2-48 hours),  use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there