Payment Voucher

[BillyF1960]

I purchased a 40 dollar phone voucher and called *611 and entered the number on the voucher and it said the payment was applied to my account. Now I still have no service. Why. I have health issues and have been without my phone since Friday. 

edited by computergeek541:  miscategorized (not "Community" related)

[esjliv]

@BillyF1960  - were you able to get your account activated?

Have you registered for a self serve account before? If not, you can do that here: https://selfserve.publicmobile.ca/self-registration/

Can you try logging into your self serve account to check your transaction history to ensure the voucher you added is listed there: https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

While in your self serve does the status say ACTIVE?

If Suspended, is there a balance saying that is owing? If nothing is owing is there a button to choose to Resume/Reactivate services.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[darlicious]

@BillyF1960 

Your plan should automatically reactivate when adding funds thru 611 unless you did not add enough funds to cover your plan amountĺ or your account is suspended via lost/stolen. Call 611 for your plan details and account balance as suggested by @dust2dust .

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[JL9]

What status shows up in your PM account? Is it still saying suspended? but your balance is showing 0( or the 40 voucher at least is not in your balance)

[Spudster]

@BillyF1960 

After making a payment, you usually have to tap 'resume' or 'reactivate' to get services going.

Then you may also want to reboot your device and reset network connections and maybe toggle airplane mode on/off

[dust2dust]

When you call 611 again what recording do you get? Was $40 enough to pay for the plan?

Try devicecheck.ca to make sure of something else.

Try rebooting the phone too.