NO SERVICE

[lg1939]

talk to a person at my home phone 

[darlicious]

@lg1939 

That's not possible. But you can chat with us and we can help you navigate to customer support if needed or help you fix the problem. I know it seems easier to talk on the phone but just let your fingers do the talking on your keyboard.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[popping]

@lg1939 

We need more info before we can properly help you.  Otherwise, we are just guessing what you were trying to do.

1.  Are you a PM mobile subscriber?

2.  PM does not have voice support.  PM support is provided by the CS Agent on this community.  When you call from your home phone, you were directed to this community for help.  Am I correct?

3.  Are you a new PM Mobile customer?

OR

your PM SIM card was working before and now is not working.

[softech · Accepted solution]

@lg1939   You have no service and you trying to get to talk to PM Support?  Sorry, PM support is all online.  

But let's try something to begin with.

did you try to login to My Account and confirm if the account status is Active?

If it is Active, try your SIM on another phone if possible.  If you have no other phone, try to reseat the SIM

If that still not work, you might want to open a ticket with PM Support 

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

But   If your account status is Suspended, it could be an Autopay failure.  You will need to make a manual payment then.  Go to Payment Tab, One time Payment and use the option "Other (Enter the desired payment amount)" and then manually enter the plan amount and submit the payment that way.