Teleporting land line number to cell

[David29]

I cannot activate my account. I want to teleport my Telus landline number to my cell. The activation process will not accept my phone number as a “valid Canadian number” (it is, it’s my landline and I want to cancel it as soon as it’s transferred to my Public Mobility account but at this point the registration process will not let me finish setting up the account).

what do I do?

[JL9]

Just be a little patient, porting over a cell number is really quick, however porting over a landline to your cell takes longer instead of instantaneous to an hour or 2, it is days.

[darlicious · Accepted solution]

@David29 

Check the eligibility of your landline in the link supplied by @dust2dust . If it's eligible then activate with a temporary number and once it's activated and you can confirm all of your services work you can port your landline in thru your self serve account. It can take up to 2 business days to port in and very occasionally up to 7 days. Don't cancel your account porting out does that for you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[esjliv]

@David29 

Have you passed the payment the section? And received any errors?

If so contact Customer Support Agents to assist:

https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent 

[dust2dust]

You're typing the numbers in the correct style?

Try checking here

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

One would think it should but maybe cell is different from landlines.