Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm puzzle regarding these bonuses. Before this Christmas bonus promotion, my account add-on had 1 gig of bonus data and 500 minutes of international phone call minutes. When I activate the offer, I see only the 2 gig data bonus in my account, wh...
Hi everyone,I am currently on the Old Public Rewards system on a $35 3GB plan, and would like to switch to the $30 3GB plan.I noticed there is no warning about losing my Old Public Rewards but it does have 3x Points-back under the $30 plan.Does anyon...
There was an error in activating my new sim car and transferring my number.
About a week ago, I got an email from PM, said that Holiday rewards of 2GB of free data are available today until December 31st to all new and existing customers. To claim your rewards, between December 1st-15th, the text message with the holiday r...
I'm leaving my family plan where there are 4 phone numbers associated with one account on Rogers. The message:"I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my current service provider" leads me ...
Sorry to bother.I have an emergency plan on my wife's phone (she hardly uses her phone) which includes 100 Canada-wide minutes. I just wanted to ask the experts if all incoming calls are free or are incoming calls counted in the 100 minutes.
Not specific to Public Mobile support
i broke my last SIM card got a new one and it won’t let me change my SIM card in my account
I ran out of data so added on 200 mb afterwards but it's not working on my phone. I went on my computer to pay for the add on and then when I went back to my phone to try to use the add on it wasn't working. help please.
I asked for a public mobile card at the gas station and they gave me a koodo pin activation receipt and said it would work for public mobile. I tried the 12 digit pin and it didn't work in the voucher area on my public mobile account.
Today I can't get into my PM account because the 2 factor authentication seems to have stopped working. I have tried both txt msg and email. I have been getting all the usual Public Mobile txt messages but not 2fa.Any ideas out there?
My Partner recently lost her ability to text and call. When we went to go check it out we were told to verify its her through email, but she doesn't have that email anymore and the only device we thought might be able to connect to it asked to verify...
I purchased a pre-owned phone and SIM from Public Mobile.In order to activate, I need an account. In order to make an account, I have to put in a support ticket. To put in a support ticket, I need a Community Account. When I put in the ticket, there ...
I will not always have my account active. If my account is not active and I give my referral code out will I still earn a referral on my account?
How can I get my PUK number?
I was asked to send SMS again and again even I entered the right 6 digits. I have the correct verify code and passwords but I can not sign in my account. How to solve the issue? Thank you.
I went online and updated my account to change my plan to 4G for the upcoming cycle however it never switched over and I can't seem to get ahold of anybody? How can I get this done
My mobile network did not work suddenly yesterday afternoon. I have no idea to recover it even I restarted my phone. I can send message, make phone call but not internet connection. Why? Thank you for the help.
Why am I unable to claim the recent promotion you send me by text ?
I changed providers and ported my number. However, I didn't get a chance to turn off my autopay and now Public has blocked me from accessing my old account. How do I contact someone to remove my payment info? I'm afriad of being charged for the next...
Two days ago I had 500 Intl minutes from last offer in 2021 now it shows I have used 45 Minutes.I have not used any International minutes so what is going on. Is some body else using my mi
account won't reactivate. showing a 50 dollar balance but was charged $56.50 so for starters that doesn't make sense. caught in an endless loop that consists of the following. reactivate account, complete payment, download receipt, go to my account, ...
Can a MOD please message me? I'm trying to activate a sim and it won't accept any of my credit cards
Two-factor authentication (2FA) is everywhere: e-mail, banking, mobile services, etc. With that in mind, would it be prudent to have a backup SIM card lying around in safe storage (i.e. away from your phone) in the eventuality that you lose your pho...
in GEORGETOWN-HALTON HILLS AREA...
I have tried 3 different browsers and 2 devices and it will not let me sign in. I turned my VPN off and it didn't help.Instead it shows this error: I know I am using the correct password. However, I tried resetting my password just to see if it would...
Hello, how can I change my self-serve email. My old email address doesn't exist any more and I want to put my new self-serve email address. Thank you.
Porting number over from Bell. Authorization SMS was not replied to within 90 minutes. Needs to be resent. Thanks
