I have been overcharged...

[ClaudeBoutot123]

I have been charge twice on my credit card... On the 22 and on the 23 of July

[LegusY]

Yes, if you are charged twice, the extra should remain in your account as available funds. PM is usually very good about this, so don't worry you'll definitely won't pay twice for nothing. 

If you need to contact support, the quickest way is to send a message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Timer]

@ClaudeBoutot123 

you activated new line and you have two charges on your credit card,

do you can login to your account maybe is there at  Available Fund, then if see them money has it then left there until next data cycle will be automatically take it from there.

[softech · Accepted solution]

@ClaudeBoutot123   you saw the 2 charges from the credit card?  Any chance one of them just a pending charge while only one is the real charge

any chance you have 2 accounts with PM or you have made a request to change plan on July 23?

Also, login to My Account, check if you see any amount in Available Fund.  If the overcharge amount is there, you can choose to let it stay and used it for next renewal.

https://selfserve.publicmobile.ca/en/account/overview

Also, check Payment History and see if it shows clearly PM charged you on the 2 days

If it is still unclear or you certainly want PM support to look into it, open ticket with PM :

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Anonymous]

@ClaudeBoutot123  - Did you by any chance change your plan during that time?  When was you last cycle date?