Does not register on the network

[Kornielenka]

My problem is that after purchasing a SIM card and paying for the plan, the phone does not register on the network. Other sim cards of other operators work. I can add a photo from the phone to make the problem clearer.

[softech]

"big company international", exactly.  You think they will sell blacklisted phone?

[Timer]

@softech 

no Apple will not sell blacklisted phones but sometime or someone buy it from Apple and distributor maybe missing the device and reporting for it then that device go to blacklisted but maybe that device is not but the OP need to contact from where buy it to fix it with apple big company international if has @Kornielenka  a receipt from any store in world them cover 100% in any store, but if pay for cash then use on Wi-Fi only,

[softech]

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@Timer wrote:

@Kornielenka 

if you have a receipt go to any apple store them will exchanged for you for free.

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I don't think Apple will sell blacklisted phones

[softech]

@Kornielenka The blacklist  is for US and Canada only.  I guess it was stolen here in North American  (or people got it from Carrier but leave the carrier and didn't pay it in full), and sell it in Europe as European carriers do not follow this particular blacklist.   Just that you are unlucky you got it there and bring the phone back to Canada to use.

There is probably nothing much you can do (doubt the seller will help).   How much you paid for that?

[Timer]

@Kornielenka 

if you have a receipt go to any apple store them will exchanged for you for free.

[Kornielenka]

it was purchased in Europe as new, it is a pity that it is blacklisted.

[Timer]

@Kornielenka 

contact from where you getting this device to return it.

[softech · Accepted solution]

@Kornielenka 

Please remove your post, you shouldn't post your IMEI here.  This is an open forum and remove it for your own protection

Since you have the number showed, I have checked the device blacklist for you and it is showing that your phone is on the blacklist

https://www.devicecheck.ca/check-status-device-canada/

That is the reason you cannot use it here

Where you got the phone from ??  Second hand private sell?

[Kornielenka]

not blocked

[Timer]

@Kornielenka 

sorry from where you buy your device from canada was unlocked.

[Kornielenka]

iphone XR (A1984) MRYU2LL/A

[Timer]

@Kornielenka 

your device is locked to any carrier. 

what brand and model your device.

[softech]

@Kornielenka  so, the same PM sim card works on your friend's phone but when you put it on yours , it didn't work?

What exact model is your phone?

Also, check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

[Kornielenka]

Yes, Public Mobile works on my friend's phone and tablet, but it doesn't accept on mine.

[NDesai]

@Kornielenka What phone do you have? If it's an old phone, make sure it's not locked to any carrier. 

[Timer]

@Kornielenka 

Edit: Check the Status of Your Device in Canada | DeviceCheck.ca

[softech]

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@Kornielenka wrote:

 SIM card works on other phones. Does not work exactly in this. However, Operator Bell is working.

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@Kornielenka   are you talking about PM SIM card or some other provider's sim?

[Kornielenka]

this is a new SIM card and a new phone, the number was not transferred. The fee was removed. SIM card works on other phones. Does not work exactly in this. However, Operator Bell is working.

[Kornielenka]

this is a new SIM card and a new phone, the number was not transferred.

[NDesai]

@Kornielenka Did you request to port in your number during activation? How long has it been? Do you still have service on the old carrier's sim card? Did you get charge on your credit card for the plan? What's your account status when you login to your new PM account?

[Timer]

@Kornielenka 

do you activate new new sim card, or you did switch sim card in same account.