Credit due on account

[Sunshinemother]

Hello, I purchased a Pre owned IPhone 8 on March 26, 2022 from Public Mobile add indicating I will receive a $20 credit on my account. I haven't seen the credit on my account yet. Can you please confirm when I will receive credit.

Thank you,

Marianne 

[JL9]

I would wait until first week of May and if it is still not there you can reach out to a CSA to get an ETA on releasing the credit.

[darlicious]

@Sunshinemother 

I highly suspect it will be Friday of this week.

Edit:

@Spudster

It's been more than 30 days since I ordered my phone.....for most customers in fact.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[Meow]

Credit is given within 30 days of purchase assuming you have used same email as your self-serving PM account.

One more day before you can start chasing agents for your $.

[Sunshinemother]

Thank you for this information.

[Spudster]

@Sunshinemother 

Did you use the same email account for the purchase as is your self-serve account? If you did, and you do not see the credit within 30 days of purchase, I would contact public mobile customer support agents.

Here's how to contact the customer support agents - they can help.

Use option # 2 as a direct messaging  option if you are having troubles navigating the ticketing process in option #1

There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

[dust2dust · Accepted solution]

Did you use your account email when you bought the phone? And then it says it won't be paid until the last week of April. So, soon.

How to get his offer:

1. Purchase a Certified Pre-Owned phone, and get a free SIM card. 
2. Use the email address associated with your Public Mobile account during checkout. 
3. Get a $20 bill credit during the last week of April.