Reactivate Simcard

[buchfink_manuel]

Hey,

I bought my sim card on March 16 and payed in on June 13...now I want to pay again as I do not want to loose my account. However, I cannot login. What can I do?

[AE_Collector]

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@buchfink_manuel wrote:

I didn't have a plan...I just made a 1 dollar topup....:(

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$1 top up doesn’t do it. You had to get the plan working again for another 30 days back in June. So it has expired now and you would have to start over with a new SIM card and a new number. Your phone number is gone and unless it was a Telus/Koodo/Public Mobile number originally you wont likely be able to get it back. If it was an original Telus company number you might be able to work with the moderators to get it back if important but no guarantees and they may not have a lot of interest if you are just storing the number going forward.

AE_Collector

[Anonymous]

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@buchfink_manuel wrote:

I didn't have a plan...I just made a 1 dollar topup....:(

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When did you last have a working plan? Round about what day?

With your PM SIM in your phone...what happens when you dial 611?

[buchfink_manuel]

I didn't have a plan...I just made a 1 dollar topup....:(

[Dunkman · Accepted solution]

@buchfink_manuel 

You are right.  It has been more than 90 days.  

You will need to buy a new SIM card and re-activate another account and get a new phone number.  That is if you want to stay with Public mobile. 

If you paid June 13, you plan would have expired on July 13.  90 days of suspension would be October 11.  

[Anonymous]

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@buchfink_manuel wrote:

Hey,

.thank you!!

.the password reset is closed....I think it's already closed as it's 93 days already....:(

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It's 90 days of suspension. You said you paid Jun 13. Unless you self-suspended, my rough guesstimate puts that around Oct 12.

[buchfink_manuel]

Hey,

.thank you!!

.the password reset is closed....I think it's already closed as it's 93 days already....:(

[Dunkman]

@buchfink_manuel 

Have you tried to reset your password to your self service account?

https://selfserve.publicmobile.ca/forgot-password/

If that does not work, you will need to contact moderator to help, but that might take some time for response. 

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You could try dealing 611 on your phone to load up a payment voucher if needed.  If on autopay, you could load using your credit card on file. 

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

You need to pay soon or your account will be closed forever and your number lost.  90 days until your account is closed. 

[gpixel]

@buchfink_manuel 

if you have a registered cc you can call 611 to make a payment

contact customer support mods to fix your account

click on the question mark chat bubble to the bottom right of your screen
type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response