Data not working!

[heathermacken]

This is the second time my data is only half used but says it is 100% used and is no longer working! Very irrating! And no actual person to speak/ phone with!  

[JL9]

You can go into your self serve account and look into data usage in more detail to see the usage of each day to narrow down where inadvertent usage may have occurred. 

[esjliv]

@heathermacken  

Install an app to track your ‘live’ usage so you can keep track. Public Mobile are 30 day plans (not monthly).

If you are android, try this one:

Data Witness app: https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/details?id=com.roysolberg.android.datacounter&hl=en_CA&gl=US

If you are an Apple user, I am sure there is a 30-day app that is available as well.

Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

We are customers/members like you here on the forum. All communications is either here or through a ticketing system with Public Mobile representatives: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Sorry, no phone number to call...but this sounds like a device setting issue rather than an account one. Are these messages from 611/Public Mobile, or device driven messages?

[BKNS27]

@heathermacken 

Sometimes there is a glitch in the text notice.

Your account is the most updated data usage so check how much data is left and when/how much the data is used.

You can ignore or block notice.

PM is a low budget online service so communication is done through SIMon Chatbot or private messaging on this Community page.

What plan are you currently on?

[HALIMACS]

@heathermacken 

This could be due to a couple of things:

1.  Perhaps you've consumed all your plan data.   The ONLY reliable way to know this is looking under your My Plans and Add-On's section to see if the data line still has data remaining.   If the line isn't there, you used it all.   DO NOT rely on your device metrics, they aren't accurate and do not coincide with PM's 30-day rotating cycles.
2. Perhaps you set a 'data limiter' on your device which will only allow a set amount of data to be consumed.   Check this depending on the type of device you use.

[JK8]

@heathermacken 

Can you log into self service and choose the Overview tab. Under My Data & Add-Ons is there a line that says how much data you have left?