Payment

[nicebirdiejay]

Trying to make payment on my account forgot password and security questions

[hTideGnow]

HI @nicebirdiejay   If you need to make a payment to resume service quick, you can also go to a store and buy PM voucher and then load voucher via *611.  If you are doing it that way, buy it from Shoppers Drug Mart or Shell or Loblaws, their vouchers can be used immediately.

[BKNS27]

@nicebirdiejay 

You can also purchase a PM voucher and enter it through 611.

If your renewal date is coming up or account is suspended.

[dabr]

@nicebirdiejay   You'll need to contact customer support for a password reset.  Submit a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

You can make payment with your credit card by dialing 611...you will need your PM pin too.