Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I can’t call or receives calls during the three last days, its enouph

Can you do something asap l can't call and l can’t receive calls all during the last three days l haven’t get an importante call from my doctor and l can’t even call him

Resolved! Lost my SIM card accidentally. What do I do?

I lost my SIM card on a plane returning to Canada. I just want to replace it, and keep my same phone number and plan. I'm trying to purchase one, but keep being sent to a page that tells me what to do, but won't let me do it. My account is Active and...

Can’t receive or call out

Can’t call

The three last days l can’t call and l can’t receive calls

Can’t call or receive calls

I can’t send or receive calls. Says 6um1. I have tried everything

USA Roaming won't accept selection

I keep choosing the $30 for 15 days data plan, select the appropriate box and submit. The invoice says approved but no money is deducted and nothing happens. There are sufficient funds in my account. This is the the second renewal. The first applicat...

You keep sending me to places you can’t do anything

Stop sending me to sites where I can’t do anything you wanted verification that you were talking to me i gave you mmy account number so get with it and send me my text so i can verify i am leaving and want my phone number transferred to a different p...

Resolved! compare $40/15GB plan to the $45/20GB plan

I recently dropped my plan from the $45/20GB plan to the $40/15GB plan. I do not read it anywhere, but is everything that same, including voicemail with the $40 dollar plan ? - other than the amount of data of course ?

Phone stuck in sos

My phone is stuck in sis mode tried all the resets

No caller ID

new sim and account.

611

Why can't I call 611 to put in a new card? It hangs up right away. I've also tried to reset password on my public

Resolved! How to Call UK Number?

I bought the UK call add on. How can I call a UK number? Do I need to dial something first, or just dial a number starting with 44?

Issues calling and receiving calls

im having issues to call and receive for almost 2 days but I’m receiving messages

Resolved! Nothing works! … going in to day 6!

No data. Cannot call in nor out. Cannot retrieve voicemail. Cannot log into online account. Cannot reset password. This is becoming a safety issue! I’m heading into my 6th day with no service! Unacceptable!Paying in full. No resolution within a reaso...

Call forwarding stopped working

Hi,Can someone at Public Mobile admin re-set up call forwarding for my phone xxxCalls should get forwarded to +1 yyy. My account is active but I am currently outside the country so help me please. It is urgent.It was working all these months and now ...

Resolved! My account is truly messed up now

I was out of the country for 41/2 months and forgot to add money to my account before the 90 day deadline. My account got closed and I lost my number. It was suggested to me that I order a new sim, open a new account and plan and then try to get my o...

My phone doesn't work, i've had call forwarding working since 3 years+

Hello, I've had call forwarding setup from public mobile to another carrier for 4+ years, for some reason it seems to not be working. Can someone help look into the account and see what's going on?

Phone not working

Hi there we have paid on March 11th and good for a month, shows active when I login to public mobile but phone msg says expired?

account number

Where do I go to find my account number?

Phone not connecting to mobile data despite active acct with 8.5 gbs data..problem just developed af

Can't call some freedom mobile numbers.

I can not call some numbers on freedom mobile. They can call me but i can't call them. I get "the number I have reached is not in service (6UC2 error)". I had the same problem with Koodo when I was with them and it took talking to an agent for a coup...

Resolved! completely unable to reach non-simon help

my son's service does not work. we are unable to log into his account. he is on auto-pay so there shouldn't be a problem with payment. how to i reach an agent that can help me restore my son's service? thanks.

Has anyone else still on 3g plan had horrifically slow data speeds?

The last couple weeks, lte is almost non existent. I might pull off 1.5mb download, and 0. something upload. Quite often no upload at all on speedtest to the point it bounces back with an error I've never had stellar signal in the ground floor of a b...

Cannot make or receive calls / cannot open ticket

I am on an unlimited voice plan but I cannot make or receive calls. 3 plans / phones in our family and all are failing. Text is still working. I have reset phone, powered off for 15 mins, gone into airplane mode and still cannot make calls. I hav...

connection

I paid Public Mobile for service on March 25/23. I filled in all the appropriate data and lined up my debit visa for regular payments and they took my payment out right away. the last step was the SIM card. so I place the SIM card in my phone. I then...

Is it possible to receive texts from 2factor to pay for your bill?

unfortunately I can not to pay for my bill

Resolved! Acitivation Process

it has been over 3 hours and I have not rec'd my SMS message so that i can switch from my old sim card to the new Public oneIs there a problem?

Community

Forum Posts