Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just subscribed to a PM plan today, installed the app, and selected the transfer number option. I filled the boxes and proceeded as usual although when I completed everything, it said that my transfer was unsuccessful and I needed to contact an agent...
After updating my package I realized that I stopped getting text messages from abroad.
Hey Public Mobile,I ordered a phone over 30+ days ago and still haven't received it. You definitely took my $$ but I haven't received my phone
I am trying to subscribe online using a card that is working, has worked today, and it continuously says payment failed. I have checked that the information is correct and tried several times, refreshed the page etc. I want to use this card for the p...
Hi,I cannot add funds to my account. When I try to add funds it just opens the chatbot.Please advise.My current cycle ends in a few days so I need to make a payment. I do not want to be on autopay.
@CS_Agent new SIM
I am searching the website high and low and don't see a plan with 100GB or even 75GB. I plan on running all of my wifi needs over a mobile hotspot and I need the data. I typically uae 60-70 GB a month. I hope they have a plan that I need as it will s...
Tried to activate my account with my SIM card and a number transfer from Lucky mobile it didn't go through it gave me an error and now if I go to put any chat things in I got an error 404 page or forbidden I can't sign back into the app and anymore s...
My phone # is 506-xxx-xxxx and I want to change my cc info but don't remember email and pass word.
I was able to access the account with the $60 Canada/US plan without Sim card access by resetting the password and sending the verification code to the email. After resetting the password I entered a different incorrect code 4 times and was given the...
My wife is on Public Mobile but cannot receive calls/texts. She has been paying her bills but cannot login to Public Mobile or get support from Public Mobile since logging in requires inputting a security code which is receieved by her the phone tha...
I also have lost my badges and such. I mean I am not an Orical but I'm also not New in Town. I've just joined and I'm trying to be involved. Please note this issue.
My phone automatically switches to data instead of staying on wifi IN MY OWN HOUSE??? I don’t often notice. And now I’m getting a text saying I’m almost out of data, add more!
Hi @CS_Agent,I recently purchased an add on which is not showing on my account. Can you please help with that? Where can I submit a ticket for that, as your current ticket system seems to be down! Thanks!
customer service agent have decided to ignore the private messages I sent for a refund to my credit card. I still do not understand how the telecom regulator can allow this to go on for years. The service is poor but it’s okay, I will port my line on...
how do i change my cc payment info?
Hello @CS_Agent - I waited 90 minutes and did not receive a message from previous providers. I believe I need to re-request transfer. How do I do that? Thank you.
How to activate STIR SHAKEN service and block adds
I am sitting at home in Canada and my phone keeps telling me, Welcome to the USA. I am trying to make my work calls and it is saying I don't have roaming minutes. This was only happening before when I was close to the USA border but still in Canada...
@CS_AgentI subscribed and during activation I tried to transfer my old phone number. It said that the activation failed and now I can’t login to my account anymore. Please help with this issue and also please help me get back into my account.
Im trying to finish initial setup. on line it says final setup go and download the app on your phone to complete setup. i downloaded the app on phone. Opened the app clicked on to log on and a blank screen shows up. need help please. This is the last...
I set up with Public mobile yesterday, yet I still have no service and there’s noone to speak to. Help! @CS_Agent
I couldn't submit ticket to transfer number from prepaid Koodo. It showed me error page.
Can’t make or receive calls
Hi - I'm new to PM, and am planning a trip to England. Are there any coverage options (2-week stay) available?
I have a 3G unlimited talk/text Canada/US subscription. Will US roaming will work for me? Have to travel along I-95 corridor from New Brunswick through Maine to Concord NH, remain around the Concord area, and then return. I understand there are is...
I have an LTE phone and I'm thinking switching to the new 5G plan now and get a new phone later. Will 5G works on my old phone LTE?Thanks for your answer and help.
Hi there,I was wondering what all data upfront for the new 90 days subscription plans. Let say it's 30 Gigs. Do I get 90 Gigs for 90 days upfront or 30Gigs for 90 days?Thanks for your help.
