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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! reactivating phone after theft

I suspended my service because my phone had been stolen, but now I am struggling to activate it while retaining my same number. What do I do? I am paid up, but my phone shows that I am not connected to a network. Thank you!

Resolved! Invalid Voucher code

I had $5 funds added to my account when I purchased the sim but I can't seem to find it in my account. edited by computergeek541: miscategorized (not reward related)

Resolved! US Roaming Talk

I have data and unlimited international texting with my monthly plan .I am travelling to the US so I need only to purchase a US talk add-on as I already have texting and data?Please advise if this is the right way to go!

Unable to access My Rewards section

Hi there, Every time I try to access the My Rewards section, I get a message saying: OopsLooks like something is not right. Please contact your administrator.404 - Not Found I have tried resetting my password but it still fails. Any idea? Yannick

Resolved! Hi there

Account number needed

Mystery Data depletion

Hi all. My data is mysteriously getting used up. I never used to go over my usage cap, but despite tripling the data in my plan, and topping it up as needed, it is disappearing. I have restricted the apps that are allowed to use data, reset the dat...

Resolved! Pre paid plan

I bought a sim card and a pre paid 70$plan in Toronto. I was told that I could use my phone in the USA. I have arrived in the States but my phone does not work. How can I make it work without buying a new plan?

Payment Voucher

I purchased a 40 dollar phone voucher and called *611 and entered the number on the voucher and it said the payment was applied to my account. Now I still have no service. Why. I have health issues and have been without my phone since Friday. edi...

Resolved! Payment Voucher

I have just purchased 2x 10$ and 1x 40$ in payment voucher. I call 611 to redeem my payment codes and select the same options I usually do. But after entering my 12 digit code, it says sorry we cant help you, please go to publicmobile/help. It doesnt...

Resolved! Teleporting land line number to cell

I cannot activate my account. I want to teleport my Telus landline number to my cell. The activation process will not accept my phone number as a “valid Canadian number” (it is, it’s my landline and I want to cancel it as soon as it’s transferred to ...

Resolved! Billed multiple times trying to set up account

Charged 6 times for the monthly fee with account never getting set up properly. My wife was charged $42 five times while trying to set up an account for our kid. I tried once on my card and was charged once for $42 as well? No idea how we are suppose...

Resolved! Switched over from Fido to Public but...

I received a text from Fido after I switched saying if they didn't hear from me in 90 minutes they would cancel the request. Of course I didn't see this until the next day so now I'm not receiving any texts. Any suggestions?

Resolved! trying to top up phone

I am on Autopay and they didn't top my phone up. now I have no service. I can't remember my 4 digit pin to make a payment through *611. How can I fix this problem? edited by computergeek541: miscategorized (not related to phones devices/hardware)

Double SIM card order

I ordered a sim card this past Saturday, paid for it and received acknowledgement (Oder 290782. A short time later, I ordered a second SIM card for a second phone. I did not receive acknowledgement of the order but my credit card was charged with a s...

Resolved! NO SERVICE

talk to a person at my home phone

Device not working

Hi my service seems to be stopped. I can’t call or text or get online. can you tell me what’s going on?

Resolved! log in

I forgot the secuity question answer, i can not log into my account

Resolved! Forgot my login details

Hello I received an email that my sim would get fully deactivated in a few days, so I tried logging in to my Public mobile account but unfortunately I forgot my password. So, I chose the "forgot password" option but I couldn't remember the answer ...

After inputting 2 brand new Sim numbers

Performed a sim swap on my account Yes recover my account & phone number. All is good!Have tried the same thing for my wife: No go? I got Invalid SIM number in RED & a great big RED X returned the 1st failed SIM & rec'd another: Same results, Am I/sh...

Resolved! How do I ask a question to public mobile worker

How do I ask a question to public mobile worker

Usage details

merged duplicate threads

Resolved! reset account password

Tried to sign into account. It said to call for support, however when called they said we had to go to community support

Telus WiFi

Does my Public Mobile membership give me access to the Telus public WiFi hotspots?

Resolved! Credit due on account

Hello, I purchased a Pre owned IPhone 8 on March 26, 2022 from Public Mobile add indicating I will receive a $20 credit on my account. I haven't seen the credit on my account yet. Can you please confirm when I will receive credit.Thank you,Marianne

Poor Network Coverage in North York

Hello, I'm living in North York- Toronto - M2N7** and recently I'm experiencing poor network coverage, that caused many failed calls for me.This is unexpected and I am writing to ask help or comments in this regard. Thanks,Amir

Received Text Message that Credit Card Will Expire

Hello,I received a text message from Public Mobile saying that my credit card will expire at the end of the month. My confusion is that my credit card will expire in April 2025. Was there a system glitch or am I required to update my account informat...

Resolved! restore previous service

Hi there,I recently ported out from PM to Telus.This was done in mid March 2022.I have heard that with most cell phone providers they allow you to go back to your previous plan if it's within 90 days. Something called 'buyer's remorse' or similar.Is...

How modify or delete "My Photos".

I did search past posts on this subject but couldn't make it work for me -- the following past solution didn't work for me .-----------Click avatar beside notifications. My profile, my photos, all images. Move mouse on top of picture, and hit the x a...

Payment

How to update my credit card information

Billing

charges on April 21 - $10.00 and $$30 What are these charges for

Community

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