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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Considering iPhone next. What do you have?

Resolved! Retreive my old number

Hello,Due to payment error my old account number was closed and when I re-activated my account it had given me a new number. I was contacting regarding retreiving my old number back which is (old number). The new number that I currently have right no...

Re: Submit a ticket error

my phone is not registered to the network and when i try to submit a ticket it won't let me

Resolved! Prepaid payment not accepting payment voucher number

Hi,I'm trying to top up my plan with a prepaid voucher.I'm trying this by selecting 'payment voucher' in the 'make a payment' section. As 'payment voucher number' I fill in the pin number I received on the receipt I received at the store (a code of 1...

Resolved! Samsung Galaxy A01 Core

Hi,I am wondering whether the Samsung Galaxy A01Core is compatible with the public sim. I can receive messages and connect to 4G. But I can't receive calls or place calls.Thanks,Masha PS. These are the specs of my phone: https://www.gsmarena.com/sams...

Re: Transferring or Changing your Phone Number

I need public mobile to send my provider bell Canada a new port request because mine expired and I never received the code because I couldn’t get in coming text or calls

Resolved! Privacy department

Does anyone know toll free the number for the Privacy department?

Resolved! Add on

Hi folks, I am interested to 'add on' 1GB of data to my plan (15$). Does this mean I will be charged every month thereafter? If so, can I stop/cancel this 'add on' anytime? Thanks.

Resolved! Sim card transfer

how do i change sim chips?

payments not processed

Resolved! payments not processed

tried making payments on July 21st and July22nd payments were not processed s made multiple payments. Need to get 3 of the 4 payments or at least acknowledged as future credit PLEASE edited by computergeek541: phone number removed

Resolved! Adding a new plan to an existing sim card

It's been a year since my last plan was active and I have now decided to activate it. But would like to up my plan. I had the $15 plan before and now I would like to go for the $25 plan. So when I was trying to activate it would let me because it sai...

Resolved! US Roaming Package - receiving calls from Canada

Hello, Just some clarification: I know from reading an earlier message that while you are in the USA and within that 10 days that you activate the US Roaming package for $20, you can make a call to any Canadian number, just about any American number*...

Resolved! Re: autopay not working?

I had my phone services over 2 year time period and my monthly phone bill is automatically paid through my TD VISA card. Today is July 23, 2021 and I cannot make any calls since my account is not paid. I do not know why this is the case.Please let me...

Porting number loads and then hangs

When porting a number through self-serve for a family member from their previous provider (Telus) everything goes fine up until I click continue and then it loads for awhile and then stops and sits on the page.Error message returned is: Uncaught Sys...

Hello customer service ! SIM SWAP

hello customer service, It is noticed that my account got hacked from usage history - someone used our phone number to make outgoing call. Can you look into that and get back to us? thanks. Cheryl

Resolved! not working ;-(

I just got my new sim card. I know that my phone is comptatible SamsungA20. I followed the steps but for some reasons I can't make phone calls it says not registered on network and if someone try to call me it goes automatically to my voice mail? ple...

Resolved! Nokia 800 Tough In Canada

Hey folks, Looking to use PublicMobile, and was wanting to use a Nokia 800 Tough for my phone. I was wondering if anyone has done this before, as it says that the Nokia 800 Tough does not work on CDMA networks. I am not the most savvy with cellular t...

Resolved! cell was suppended ....autopay was charged to credit card

hiMy cell was suspended, on July 21/21My credit card was set to auto pay, it has worked since I signed up. I checked my bank and payment went thru. Used another card and paid again today July 23/21Please reverse one of the payments.Do I need to set u...

Payment

Resolved! Payment

My phone has been disconnected because I have a new bank card and totally forgot to give you the new number so how do I do this ASAP as I have no cell phone service right now thank you

Resolved! Autopay and Credit Card on File

I have been following some of the threads regarding problems with Autopay. As I new subscriber I have yet to experience my first Autopay cycle. Is there any way to confirm what PM has on file for my credit card? I also use Google Chrome when accessin...

Changing out sim card overseas requires a code that is not working from the new carrier.

Resolved! Changing out sim card overseas requires a code that is not working from the new carrier.

I have had two sim cards sent to me for my public mobile phone and both attempts to unlock failed with message " Network unlock unsuccessful" with cosde provided by the new carrier, the likelihood of the second bad sim is nil I think so it has to be ...

Credit Card Payments still not working?

Resolved! Credit Card Payments still not working?

Are payments still not working?

Resolved! Locked Out Of My Account Please Help!!!!

Hello, I am locked out my account and I forgot the email and password but I know the pin to my my account. I really need to get into my self serve so I can change my plan, if anyone knows how I can fix this please contact me. Ive been trying to fix t...

Resolved! self serve

I've been trying for so long and i don't know why it so hard to cancel self serve every time i try to go to my account it says hello and i don't get any option after that its really frustrating, pls help

cannot log in to account

Resolved! cannot log in to account

Hello, I cannot log into my account to add payment (email address unknown) and I tried to create an account thinking maybe I didn't have one (your phone number is invalid).It has been less than 90 days since my service ended.Any help would be appreci...

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