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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Double payment

I made 2 payments how do i get one payment refunded back

Access to My Account not working

Can anyone access My Account? If it is down for maintenance when will it be back up?

iPhone XS

I have an iPhone XS and my public mobile Sim card won’t work in the phone. It fits in the tray but won’t read my Sim card works fine in my other iPhone.

Resolved! 'Activate SIM' Page Down

Hello. I am interested in switching to Public Mobile, but the 'Activate SIM' page on the website says it is unavailable or down for maintenance. I tried using the Chatbot and it confirmed that there was no schedule maintenance at this time. I tried t...

Resolved! US roaming

Looks like the US roaming is only good for 15 days. How much time before you can do another 15 days US roam add on?

Resolved! I have 3 PM accounts under my management.

In the event of needing some CSA assistance do I need 3 different Community accounts?I am thinking, yes, because during the process the CSA can see that the Community account is linked to My Account and phone number by the same email address that is...

This is nice to see.

Public Mobile has a fantastic price for SIM cards. 1 only for $5. No longer have to buy 2 for $10. Well done PM!!!! And CCS is back to there floating pricing ..... is it based on the price of oil?

Add On - US Roaming

On April 4, 2023 I bought US Roaming Add On for 250Mb for $10 for 15 days. It is now expired. I went to buy another same add-on and it is not listed? Only $20 1GB listed. Is Public trying to raise income by doubling the price of basic service?

Resolved! Refund

While roaming in Phoenix I was able to use my phone everywhere except in my Gilbert home. Even outside my door I could get service. I called Public, upgraded my Public service on Public's advice, called T-Mobile but unable to resolve. I think I am...

Resolved! No longer getting any two-factor authentication codes

I transferred my phone from Freedom Mobile to Public, I can see I'm on the Public network and I can make outbound calls and texts. I'm receiving nothing however, this is a massive problem as I'm not getting any of the two factor auth codes that you n...

data usage

Why am I getting billed for data usage last two weeks in middle of night? I have no data left. Record usage shows there are 2 entries at midnight every day.

Resolved! Need a new SIM card

I just bought a iPhone SE 2020 and the SIM card that I have in my old phone doesn't fit. If I get a new SIM card will it fit my iPhone SE?

Voice Mail inaccessible

I can't reach voice mail by clicking the icon on my phone and clicking call voice mail.I can reach my voice mail by dialling my own number but if I press one and hold it or click the voice mail icon on my iphone, I see a message that my voice mail is...

Resolved! Refer-a-friend code

My friend tried to use my refer-a-friend code and was told they need the phone number as well, which she didn’t have. Can she use it retroactively?

Resolved! Ported my number from VoIP to Public Mobile but number is still showing as VoIP

Hi, Based on our discussion in 2022 I had to port out my number to VoIP and then get a new SIM then PORT IN to Public Mobile my secondary number that was with VoIP. The problem now is, my bank and several 2FA tools I use for security purposes still ...

Resolved! Pre-owned - website bug

I've been trying to buy a pre-owned phone for the last 2 days. Whenever I add a phone to my cart the website keeps adding additional SIM cards and there's no way to stop it or remove the additional itms. It just keeps going seemingly forever.

APN setting for iPhone

So I looked up the APN setting for iPhone in the Help section, it says that it should be:SP.MB.com The current setting on my phone is currently isp.mb.com. I had had very little issues with cellular data until the last couple of days, a shutdown plus...

Resolved! I bought a new Sim card

I bought a new SiM card on April 5,until now I didn’t get it

Resolved! billing

my account is frozen and i need to make my payment

Resolved! invoice

For the purpose of reimbursement, I need copies of invoice for the months starting from September 2022

Resolved! Ported out and cannot login to my account to remove payment info

I ported out earlier today to my employer's telecom carrier. I wanted to login to my accout to remove my payment info as I am on Autopay. It appears I am unable to login nor can I reset my password to sign in. Who can help ensure my payment info is r...

Only receiving texts from iPhone/ all incoming calls go to voicemail

Recently switched to public mobile(3 weeks ago) only receiving texts from other iPhones. Not receiving calls, people said it just goes straight to voicemail. Not IMPRESSED with this provider. Any suggestions on how to get this fixed?? I’m using an iP...

Porting a number from Fido

Please submit a request to Fido to port my number xxxxxxxxxxxxx They have opened the access for 72 hours

Email address

I can't figure out what email address I signed in with. Non of them are working. I need to pay for my daughter's account. Help

Making an email contact change

I need to update my email contact information. I'm not seeing where to do that in my account profile. I can update other things but I when I hit edit profile the page that comes up does not have my email to update.

Internet not loading when not in wifi

Can someone please help me? I leave WiFI and I go to google and it won't load a search. I can't load photos or videos on FB or Messenger. It is like I don't have internet, but I do.

Resolved! Text

Hi, Is there a way to turn off the 611 notifications or texts???

emergency alert test confirmation

Was there an emergency alert test today ? 04/19/2023

VoLte

I have a factory unlocked Moto G Power 2020 edition, which according to the manufacturer, is VoLte enabled. It has Andoid 11 installed. No VoLte option shows in settings, whereas on a newer Moto G Play, there is an option to enable VoLte. Any idea...

Resolved! Roaming not activated

Am travelling and located in southern BC. Couldn’t make phone calls as system decided I was roaming and on a US network. Purchased and paid for 15 day roaming add on and still not able to make calls. Public Mobile says its active.

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