Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
#1Since signing up Mail on my iPhone does not synch with Mail on my Macbook. #2Also I cannot seem to customize my voicemail. Gives error message "The operation couldn't be completed (com.apple.mobilephone error 1035)". Any ideas? Thank you!
How would I stop direct debit? I am unable to sign in
.
Have unlimited plan now wants me to add talk time
I just transferred my phone number and I can't make any calls. I need this fixed asap as I have already missed client appointments this morning
Hi, I have been a member for a few years and have a Motorola One 5g Ace unlocked and fully updated. I was reading Public's text message regarding VoLTE, so I went and checked my phone and did not see any VoLTE option in the Mobile Network settings u...
I keep getting a message that I am out of minutes but I have unlimited minutes
I have switched from bell to public mobile a couple months ago and ported my number over when my family members call me it goes straight to voicemail and it does not ring through.
I have a friend is going to join PM but she forgot her old phone company’s 4 digits password, I remember there’s other way to find the cellphone’s registered number but I forgot how to do it, help thanks
Due to some issue, I cannot reset my password. I would need an CS_Agent to help reset for me.
Trying to dial the *611 to reload my prepaid card onto my phone and the phone disconnects before even one ring. And has been like this for days. What is going on.
Phone just ends the call when dialing out and people calling me are getting busy signal. Also not able to send texts or receive texts. As per the phone tips page provided by Public Mobile, tried toggling airplane mode, restarting, removing/reinsertin...
I have ordered a new sim card. It says it will 5-10 business days in email. It is been more than 12 business days and I have not received the sim card yet. I don't know what to do in this case. I am not able to login with my correct creentials too.
Hello, I can’t seem to make outgoing calls today. I always get a message saying call failed. I’ve tried restarting the phone, resetting the APN, and switching to 3G already but none of them work. (Switching to 3G gets me a message that’s says the ...
I set up my new public moblie account using an Ontario number I’m presently living in New Brunswick now I can’t receive calls and only some messagesshould I put my region as Ontario and not New Brunswick
I ported my number to Public Mobile almost 2hrs ago and I'm having issues with no service. The self serve page says status is active and my previous carrier already closed my account with them. I tried all of the troubleshooting options provided thro...
Back in late October, I subscribed to a $40 15GB plan at 4G speed. I recieved a thank you response and confirmation that the plan would be applied in December. Up until now, I believe the 15GB 4G was applied. I got a text message saying that 75% of m...
My monthly plan got changed to a different plan and I didn’t make any changes. How do I go back to my original plan?
I have recently lost my SIM card. Can I buy a new SIM card but still keep my old phone number?
I pick out the phone I want and then go to the shopping cart. I can enter in the information but I was hoping if I signed in it would retain connection. I can not log in with my account ID nor my community ID when going to the phone and selecting iPh...
please help
I purchased a US add-on and was charged but it’s not working on my phone. I had previously purchased the same add-on and it worked fine.
My phone always tells me when I need to top up my minutes with a text msg, and suddenly I couldn't call anyone. I cant even CALL *611 so please explain what is going on. This is not fair to all the customers buying phone minutes and not being able to...
I am trying to top up as I do usually every month with a voucher but *611 not letting me enter the 12 number PIN
What is going with Public Mobile my cell keeps going down, this isn't right I paid for service and this keeps happening. WHY?
I received a text from PM today saying that my phone supports VoLTE. It's a Samsung Galaxy S10e running Android 12. According to some websites, there should be a switch under Settings > Connections > Mobile networks to turn VoLTE on and off. On my p...
My credit card number registered with my public mobile account has changed, but I cannot get into my account to fix this, given that the security authentication requires I retrieve a code sent to the outdated email address associated with my account....
Hey there, I'll happily post this publicly since I used to use the original Public Mobile after the Telus purchase, community years before the upgrades/changes. Curious to know from staff if there is some kind of WinBack offer for ex-contributors. As...
I am able to request and get a change of password and it still wont let me into my account. I need to get a service ticket to have someone reset my account
