@CS_Agent

[iorgi]

Can't use the Subscribe Online button. When I try I always get the following page:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Try Again

[dust2dust]

Have you paid anything yet other than sims? Were you able to start again using a different email address and using whatever name without the hyphen. The name really actually doesn't matter. Only a matching postal code matters for the credit card billing address. I found that the name field in the profile is limited to only 13 characters oddly enough. And only a ' and a _ as special characters. The first name is 20 characters.

But again, just put in John Brown and if that's the problem then that would work around it. Keep any other information other than email address short and simple. Even email address might have it's own limitations.

[softech]

@iorgi 

Sorry for what you have to go through

agent support hours finish at 10pm EST.  

Try again tomorrow after 9am EST.  Message them  at that time 

[iorgi]

OK, so it's been almost 20 hours of struggle trying to get my first phone number. Multiple CS_Agents have either failed to solve the problem or with the last one, offered to help me subscribe manually, but then just as we started the process, they abandoned me. Maybe they were finished their shift at 11:00 AM? I don't know. No, passing me on to the next CS_Agent. Nothing just multiple questions from my side with no answers at all. Over 3 hours later at 14:00 the agent finally answered my question while I was out without any mobile data to receive it so I missed my opportunity to finish it today. In the end I have three SIM cards still waiting to be activated and not a single phone number.

[iorgi]

Yes, but no solution was found, yet.

[softech]

@iorgi Eddy from support team messaged you last night, did you reply support message?

[iorgi]

Almost 12 hours later, lots of attempts at help from CS_Agents, but still no luck! I just can't seem to sign in to my account in order to be able to set up my first subscription and get my first Public Mobile phone number!!!
Can somebody please help???

[iorgi]

No buts, because I'm looking to sign up for a subscription as well. They haven't lost my business yet...

[BSB1]

This is happening to me as well, but I'm looking to sign up for a subscription. I wonder how much business this is costing the company...

[softech]

@iorgi 

if PM had not charged you yet , try again in the morning 

if they changed you, or you still have same issue, Reply them back in the morning.   

[iorgi]

Unfortunately not. I've made zero progress so far, so I'm giving up for tonight. Will try again tomorrow, hopefully I'll be able to get a live CS Agent to help me resolve my account's issues.

[softech]

@iorgi Eddy has helped to resolve your issue? Let us know when the activation is completed 

[iorgi]

Hi iorgi,

This is Eddy from the CSA Team. Thank you for reaching out. 

Thank you for bringing this matter to our attention. The error XXX is a known issue and our teams are working to implement a permanent fix.

We apologize for the inconvenience this has caused. 

For the moment, could you please share with me the email address you used for the activation so I can check if a draft account was created?

Thank you in advance.

I'll be waiting for your reply.

Kind regards,
Eddy PM csa

[iorgi]

Thanks for your help and advice. Gave your more helpful comments some deserved Bravos. 😃

[iorgi]

It could be the hyphen though. Airlines can't deal with hyphens either, so I always have to leave it out even though they insist that my name on tickets and boarding passes should appear exactly as it does in my passport.

[iorgi]

Unfortunately... nope. That didn't work for me either. I'm ready to give up. Maybe I'll try contacting a CS Agent tomorrow.

[iorgi]

I changed my phone's default browser to Chrome then the app redirected to Chrome instead with the same resulting loop. I tried my phone's native browser too, same result. 

[iorgi]

I don't want to uninstall Firefox as I have to many tabs saved in the browser. I changed my phone's default browser to Chrome then the app redirected to Chrome instead with the same resulting loop. I tried my phone's native browser too, same result.

[dust2dust]

The app shells out to your default browser. With this happening more and more with different apps I finally gave in and set my default browser to Chrome. I primarily use Firefox that has some add-ons and settings that make some sites harder to use and then also sometimes I use DDG but the shelling out to a browser gets messy.

[iorgi]

Though I can't understand why it asks me if I would like to leave Firefox since this log in started in the app and NOT Firefox.

[iorgi]

The app seems to be sending me to Firefox, my default browser, with a "Checking your session ..." message, then a pop-up comes that says "Open in another app Would you like to leave Firefox to view this content?" with 2 choices below, either Cancel or Open. If I tap "Cancel" it just gets stuck in this loop of "Checking your session ..." which goes black and then restarts "Checking your session ...". If I tap "Open" it redirects me back to the app's Log In page. 

[iorgi]

I have a theory! Could it be because my family name is 18 letters long with a hyphen in the middle? ie 2 family names hyphenated. Could this be causing the system to bug out?

[iorgi]

Sign in issues.

[iorgi]

Well, since I'm in BC, it's only 23:11 here but I understand that you mean EST not PST. It seems I have no choice. I don't even have a phone number at all right now because of this debacle! I've just returned from living abroad and can't even call anyone now! So frustrating!

[iorgi]

Oh! ...and the Public Mobile app from GooglePlay didn't work either!

[iorgi]

3 different browsers tried, incognito session tried, 2 separate devices tried. This is a disaster.

[iorgi]

Understood, but I still think that accepting a solution should be a two step process with a confirmation dialog, to prevent inadvertent accepting of incorrect solutions. Thanks to your advice the not so obvious to noobs drop down arrow helped me rectify my mistake, but I'm sure others have just given up when they couldn't figure it out.

[iorgi]

Wow! So helpful! I didn't even notice the little drop down arrow.
Thanks so much.

[iorgi]

I have NOT found a solution and think the button for accepting a solution and the reply button should not be right next to each other, or at least there should be another confirmation, dialog before accepting a solution. Maybe with a suggestion to thank the poster who'd offered the solution, and an option to cancel the acceptance of the solution.

[iorgi]

No! No! No! This was NOT the a solution. I'm just getting so frustrated that I clicked the wrong button, I'd meant to click Reply not Accepted solution! I can't log in to the mobile app either. I just get sent in a loop that brings me back to the beginning of the log in page.

[Hollister]

@iorgi 

Hours of operation.

Monday to Sunday, 9 AM to 10 PM EST.