New Sim(Order 343620)

[yara_fel1]

Hello, I did not receive my new Sim card(

Hi Yaroslav ,
We’re busy preparing your order. Your order should arrive in 5-10 business days.
)

It was in May 10th 2023

[hairbag1]

@yara_fel1 

as it's been several weeks already...please send a message to CSA via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@yara_fel1 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been  over a  month, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@yara_fel1 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

Message support directly

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<