Account email not accepted

[Sabrina81]

With the new public mobile platform, my daughter’s account email is not recognized anymore. She receives emails from public mobile but cannot access her account. Her email is a school one (@cra.education) and public mobile platform says to enter a valid email! I checked with the school IT, and the problem is not from their side.

How can we access her account? Is there a way to change the email associated with her account even if public mobile doesn’t let us get into her account?

Is there a way to talk to someone to be able to get access to her account?

[Handy1]

@Sabrina81  You won’t hear back from them tonight check your community in box tm morning and you should have reply then or soon after  

[Sabrina81]

• It doesn’t work. She gets emails from public mobile but then cannot enter that sane email to enter her account. It says to enter a valid email, and she’s a entering the same email address to which she got an email from public mobile!

[Sabrina81]

It did not work. She received emails from public mobile and clicks on recovery link from email but then it says the email is invalid!

I wrote an email to support but haven’t gotten a response.

[softech]

@Sabrina81  

Try to start with Forgot email, it will send a code to your phone, see if PM can locate the email address used

https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

[Handy1 · Accepted solution]

@Sabrina81 wait an hour . Use the email she gets mail from public mobile and hit forgot password .get code sent to email verify it . Create new password and then sign in again with new password sending code to the phone 

if that doesn’t work please message support 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<