06-17-2023 04:18 PM
06-17-2023 05:03 PM
....and put the old sim in a phone as that is where the confirmation goes to.
06-17-2023 04:25 PM
@johannzz did you join PM around a month ago and request porting number into PM? If you did, did you notice you didn't receive any incoming calls at all?
If you joined PM around a month ago and didn't receive any incoming calls, it is likely the port was not completed. Your old provider sent you a text and you were supposed to reply YES but you didn't. It has been a month and the porting request is now voided. PM has to assign you a new number in such situation
No worry, if your old account still active, you can login to My Account and go to Profile page and request porting again using Transfer a number there, but you have to make sure you reply the text from the old provider for the port to complete
06-17-2023 04:23 PM - edited 06-17-2023 04:23 PM
is it possible you may not have replied yes to a port authorization request if you were moving your number over?
If that is the case, the system may have assigned a temporary number.
06-17-2023 04:23 PM
Can't even submit a help ticket.. what. the. heck public mobile. Would love to have my old number back thx!