Promo and referred by friend

[Jr72]

I just activated my sim and account and mistakenly went by the promo code and referred by friend. How can I fix this mistake and add them on now?

[JL9]

This issue has arisen many times before and a CSA can usually resolve it for you manually as long as all conditions are met, etc.

[Jr72]

Thank you, I couldn't seem to get along with the chat bot so am trying the private message option, fingers crossed. Thanks

[softech · Accepted solution]

@Jr72   

Yes, if that is an honest mistake, PM support are very understanding and likely able to apply it back manually.  Just open a ticket with PM Support :

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there