rewards missing associated with autopay

[frazerhk]

I have always paid with autopay, getting first $1/mo. off then $2. I just checked my rewards section and it says $0 for autopay. Pls correct this. The only explanation I have it that a day or 2 ago I removed my credit card info in order to reinsert with a renewed expiry date and CVV number (actual card type and no. did not change). WOuld this have some how screwed up my monthly autopay reward? If yes, pls fix and ensure I again receive my monthly credit for this. Thx.

[JL9]

How long have you been a customer? I didn't realize that 1/month was even a thing it has been 2/month for what seems like forever.

[darlicious]

@frazerhk 

As long as you enable autopay in your account by 11:59:59pm eastern on day 30 of your cycle you will get your autopay reward. As stated by @dust2dust  you must have removed your card instead of just using the "replace my card" option. If it's not enabled not only will you not get your $2 reward but your autopay will fail as well. Log into your account and enable dynamic autopay. This will show at the bottom left corner of your overview page.

I strongly suggest you either add a $1 test payment or just manually top up your account balance with your plan amount so you know your card will work for autopay on future renewals.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[dust2dust]

Replacing the card keeps autopay on. Removing the card turns off autopay. Just turn it back on. If it was off and you renewed then you missed the boat. Turn it on for next time.

[JK8]

@frazerhk 

Can you go into your self service account and confirm that you are still on autopay? Even though your credit card is on file you still have to select autopay.

[esjliv · Accepted solution]

@frazerhk  - at any point did you OPT IN to the new Public Point rewards program?

If so, the $2 Autopay reward is not rewarded in the new system.

If you are still on the old rewards, then have you listed your phone in lost/stolen status at any point recently; perhaps this affect the Autopay reward.

If still on old rewards system and your account IS REGISTERED for Autopay contact the Public Mobile Customer Support Agent (CSA)_Team to inquire, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

Edit...you said you removed your credit card for a new CVV...well, did you add a new card back in? If not, than do that.