I want to talk to a Public Mobile Agent

[Zipi]

Please call me. I received a message that you weren't able to process my autopay renewal

[TheSterlinger]

@Zipi  unfortunately no one from Public Mobile will call you and as you are aware, Public Mobile does not have a call centre. All the customer service agents communicate via messages. 

If you want to communicate with someone you need to create a ticket via the chatbot or the link below.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Did you sigin into your account to verify the payment?  But if autopay failed, you have to sign into your account, click on the Payment tab and make a manual payment now to resume your service. 

[hTideGnow]

hi @Zipi 

generally you don't need support to help

Login My Account using Incognito/private/secret mode on your browser.  After login , you should see a button Pay and Resume Service. Click on that and make payment

[kb_mv]

@Zipi You don't need an agent for this. Go into your account and see the status. If it is suspended, make a manual payment to reactivate your service. If everything is still working and payment was in fact processed don't worry about it. If you really need customer service, open a ticket at the chat bubble. If you have difficulty with this, use the link below for a direct message to them (response time may be longer).

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PS: There is no one here to call you, all help is online.