04-27-2022 11:26 AM
I’m trying to get into self serve to renew my plan but everything I type in my email address. It says it’s invalid. So I can’t reset my password
Solved! Go to Solution.
04-27-2022 11:40 AM - edited 04-27-2022 11:41 AM
@delali - if you are a current customer (active within 90 days) have you ever created a self serve account before?
If you activated instore, it is possible you have not yet.
You can register for an account here: https://selfserve.publicmobile.ca/self-registration/
edit....if you have created a self serve account and current customer, try clearing your browser's cache/cookies, try another browser, or simply opening up an incognito tab in any browser to access your account that way.
Otherwise, contact CSA by methods provided.
04-27-2022 11:33 AM
If it is under 90 days and you can't retrieve the email used, you can reach out to a CSA who can get that sorted for you
04-27-2022 11:32 AM
@delali do you still have active service with PM now? I just hope your account has not been suspended over 90 days and got closed
Try to reach out to PM support first:
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
04-27-2022 11:29 AM
Try by dialing 611 to pay with your valid credit card. You can also pay that way by using payment vouchers available at the retail level.