Email address is invalid

[delali]

I’m trying to get into self serve to renew my plan but everything I type in my email address. It says it’s invalid. So I can’t reset my password

[esjliv]

@delali  - if you are a current customer (active within 90 days) have you ever created a self serve account before?

If you activated instore, it is possible you have not yet.

You can register for an account here: https://selfserve.publicmobile.ca/self-registration/

edit....if you have created a self serve account and current customer, try clearing your browser's cache/cookies, try another browser, or simply opening up an incognito tab in any browser to access your account that way.

Otherwise, contact CSA by methods provided.

[JL9]

If it is under 90 days and you can't retrieve the email used, you can reach out to a CSA who can get that sorted for you

[softech · Accepted solution]

@delali   do you still have active service with PM now?  I just hope your account has not been suspended over 90 days and got closed

Try to reach out to PM support first:

1. For faster response (2-48 hours),  use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[hairbag1]

Try by dialing 611 to pay with your valid credit card. You can also pay that way by using payment vouchers available at the retail level.