Payment Voucher Does not Work

[Sanni]

Hi

Need to apply a credit for the voucher that does not work to the credit card now attached to my account. I wont be using the credit next month as Im going back home to German. Customer support for this is difficult to find. I have submitted a ticket but cannot find it to check up on it. Can someone help!

[JL9]

Where/when did you buy this?

[darlicious]

@Sanni 

You will not be able to apply the voucher towards the credit card on file in your account. When did you first activate your account? If it was before January 25th 2022 send me a private message and we can discuss a way for you to reclaim the funds spent on your voucher.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin

[JK8]

@Sanni 

Have a look at this voucher catalog to see if there is a wait time. This was put together by @darlicious 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

Where did you purchase it?

[hairbag1]

Top of this page, click Get Help / Chat with Simon to start process of CSA assistance. Watch the little envelope icon on top right side of page will be highlighted when they respond.
Good luck...hope it works out for you.

[hairbag1]

I doubt you'll get a refund as the voucher wasn't purchased from PM. Do you know anyone else with a PM account that could buy the voucher from you and you can refund homestay Dad.

[Sanni]

If this is true there will be no more business to public mobile. 

[Sanni]

I would expect this to be ready for use when purchased. Used my homestay Dads credit card as I needed the use of my phone would like this voucher to be credited to his card which in on file now with my Public mobile account  

[esjliv · Accepted solution]

@Sanni  - if you bought a voucher from a store/retailer I don't think you are going to get a credit for this from Public Mobile.

Can you try selling it to someone that has a Public Mobile account.

Or, do you mean you already loaded it to your account? Sorry, but there is no refunds as this is all prepaid.

If you are leaving Canada, ensure you remove any credit card from your account so the account will close automatically after 90 days of nonpayment.

If I did not understand you correctly, and you do need customer support help, you can contact Public Mobile Representatives customer support agents (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hairbag1]

@Sanni...some of the PM vouchers that you buy at retail stores aren't activated for several hours after the sale. Maybe someone will buy the voucher from you as long as it hasn't been redeemed yet.

[JK8]

@Sanni 

Some vouchers take up to 24 hours to activate? Has it been 24 hours? Easiest way to add the voucher is by dialing 611 from your phone.

If you have submitted a ticket already look for a reply at the top right of this page ….envelope icon.