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Resolved! Reusing an old SIM card

Hey all,I was trying to reuse a sim card I had in my Nexus 4 phone before I switched to my OP2 and this is what I get when I push the modification."Sorry, the SIM card number is invalid or already in use." I take it that means I can't revert to an ol...

orangeworx by Great Citizen / Super Citoyen
  • 10 replies
  • 0 Bravos


Hey there!I have requested port in from saturday of october 29th. Its been over 3 DAYS since the port in was requested. I emailed the PM twice but still the port in is not completed. I got an reply to one my emails saying i have to wait 24 to 48 hour...

DarkNightAP by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Cannot set APN settings for MMS (Iphone)

I have two telus phones. Trying to test with my iphone 5s.I pop in the public mobile sim, activated perfectly fine and set the main APN address of sp.mb.comHowever I do not have an option for MMS or MMSC settings. I tried using unlockitz, however the...

willph by Great Citizen / Super Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Authorization required - Porting from Telus

Good day, I am having trouble transfering my number from Telus. My old number is currently still active and eligible for transfer. However within Self Serve>Change Number, I keep receiving an error stating, "You must be authorized to transfer this ph...

kyrioke by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Data still not working

Incoming and out going calls and text bothe work. No data service though I tried to read through the forum to see if there are others having the same problems. And here are my screen shots of the APN settings .

Screenshot_2016-11-02-05-37-06.png Screenshot_2016-11-02-05-37-06.png
atkwai by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Just ported over from Fido, disappointed with PM lte speeds

I have a samsung galaxy note 5. On Fido, I was consistently getting around 40 Mbps download, 25 Mbps upload. Now on PM, download speeds vary from 1 Mpbs to 20 Mpbs. Upload speeds are consistently bad, around 0.5 to 1.5 Mbps. Any ideas as to whats goi...

Blueskyzz by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Explanation of different types of LTE

Hi guys I saw many people confused about PM LTE network. I will try to explain to them. Hope it proves useful for you. Here are some terms related to our topic: LTE: This stands for Long Term Evolution, it often used interchangeably with 4G. LTE Adva...

main-qimg-f7749f6f3c3308d68a099f5e2e176dc5.png Untitled.jpg
nishufan by Model Citizen / Citoyen Modèle
  • 4 replies
  • 9 Bravos

Resolved! Account activation request failed

Hi, Got an "account activation request has failed" message on the summary screen. Looks like my self-serve account did not get setup either as I was not able to login. Had to setup again to login to the community to seek help. Porting from Koodo and ...

Klaus6365 by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Anyone knows how to get LTE with Huawe P8 Max?

Hi guys,I just joined today and I was wondering if anyone knew how to get LTE from an unlocked Huawei P8 Max on PM?Its a sort of an unusual question and I woupd appreciate help. I know that CAT 6 LTE is only with Rogers for now but I was wondering if...

EltonB by Great Citizen / Super Citoyen
  • 23 replies
  • 0 Bravos

SIM Cards

I bought 25 SIM cards because I have a really big family and im going to a family event this weekend so im going to sign up all my aunts and uncles who are not good with computers and stuff. My question is since I bought 25, say i can only refer 17 o...

meekju1339 by Model Citizen / Citoyen Modèle
  • 6 replies
  • 2 Bravos

Resolved! LTE Not working - Galaxy S6 edge from Wind

Hi Guys, I just activated and transferred from Wind Mobile I use Samsung Galaxy S6 edge G925W8 Currently it is only showing connected with 3G data. Before transferring, it said my device was compatible, so i'm expecting that I should have LTE connect...

games95 by Great Neighbour / Super Voisin
  • 14 replies
  • 1 Bravos

Resolved! Existing Customer

Hi I'm an existing loyal customer of PM. I like to add another line that's $40/month deal. But I'm not able to when I log in and asking me all my info again. I like to have another line on the same account. Is this possible? Cheers

rakhtar97 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Unable to receive calls

Hello, for the past few days I am unable to receive incoming calls. I have been with public mobile for about 2 months, so its not a porting issue. When trying to call my phone a recorded message is played saying the number does not exist.Please advis...

richferaco by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Activation error - no service

Hi there, Looking to get help. My account setup failed on the final screen. Now i have no service from either my old rogers or new public mobile sim and i cannot even log into a public mobile account that i tried to create. essentially, i am stuck an...

zooback by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Refer a friends problem

I referred a few of my friends and when I go to the rewards page it says total rewards earned ($27) which is including the $6 for auto pay. I referred 7 people so that makes sense. But when I look under that it says autopay reward= $6, community=0, l...

meekju1339 by Model Citizen / Citoyen Modèle
  • 17 replies
  • 3 Bravos

No service

I have a Telus iPhone that was working fine till around 12 this afternoon, it keeps saying no service, tried everything and it keeps saying no service

What is the fastest speed you got on the PM network?

Not trying to restart the whole "is PM being throttled compared to Telus" debate, I'm just curious about the maximum (and average) speed people are getting. I'm in Vancouver, I think the fastest I got on my OP3 was 50Mbps down while connected to a LT...

bryanbreguet by Great Citizen / Super Citoyen
  • 15 replies
  • 0 Bravos

For those not sure if they are getting LTE

I see many posts, here and on RFD, of people saying they "only get 4G" and whether it means they are getting LTE or not. The problem arises because some phones wrongly display 4G when connected to a 3G HSPA+ network. Some other phones will show 4G fo...

bryanbreguet by Great Citizen / Super Citoyen
  • 10 replies
  • 3 Bravos

Resolved! no incoming call

I just transferred my fido number to pm 4 hrs ago. But can't get incoming calls. I can make phone call and receive text msg. LTE works. When I call my number the fido phone rings. Any one have an idea how to fix that? Thank you

stevezhu07 by Good Citizen / Bon Citoyen
  • 43 replies
  • 0 Bravos

Resolved! Please give me guide to port from Koodo to Public Mobile

Hi there, I just ordered a sim today and I want to make sure my transition from Koodo to Public Mobile is smooth. I've been looking through all the threads and I've only been able to get bits and pieces of it. Can someone post a step by step guide ho...

mcdq by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

Returning client

Hello, I still have the public mobile sim card, however have not used as I have been away from the country for the past 6 months. Is it possible to reactivate the same sim card and possibly the phone number or do I need to order new. What is the proc...

vesna by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Voicemail unable to set up

My friend ported his number and after that he tried to set up his voicemail (he uses iPhone) but every time he presses the voicemail button, it says failed. I had no problem with mine so I'm not sure how to help him get it fixed.

fboybcb by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Goodbye Koodo hello PB!!

Got my sim cards in the mail yesterday and immediately set it up. The process was seamless and after I ported my number from Koodo I instantly received a confirmation from them that my account was canceled. So far so good, and on the same network im ...

biggyk by Great Citizen / Super Citoyen
  • 9 replies
  • 3 Bravos

Alternate number regex error

HiJust trying to get my wifes number up and running.Same errors as last time,cant even register the sim. It will need to be ported afterwards too. Just want to get in the lineup for a moderator.Steve

pvwheeler by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

No one can sign up with my referral code

I signed up last night at 2am, got a temp number then ported in my Koodo and it's fine. I've been using it all day everything is normal but when someone tries to use my phone number as their referral it says my number is not a valid subscriber. I als...

imtiax by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

porting koodo number

@Shazia_K I successfully activated my account with a temporary phone number. I want to port my Koodo phone number as soon as possible. Is it safe to port my number using self serve, or do you need to do it manually for me?

poutinecity by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Trying to register and stuck on payment screen

I'm trying to create a new account, but I've been stuck on step 5 for 30 minutes.The screen still reads "Please wait while your activation is processed."The form states this may take a minute, but it has been half an hour and counting.

poutinecity by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Unable to receive inbound SMS/MMS texts

Hi everyone, and thanks in advance for anyone trying to help.I just switched to PublicMobile yesterday, and everything on my phone works great; however, I cannot receive incoming SMS/MMS texts (I can send them just fine, though). I CAN recieve incomi...

bq by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos