The last couple of days that you have been showing small amounts of data used you have been out of data.....correct? I can't explain why that happens but it's perfectly normal. Below is my bf's daily data usage after using up all his data. You can see that the last day he had data it was recorded twice a day. After that its only updated and recorded once a day. The last two days shown he had lost his phone (yes yet again!!) It continued to show usage for two more days until the battery completely died and i suspended service. So that part of usage on your phone is normal.
The unusually high amount of data usage while on WiFi at first I was thinking it may be a weird hidden app like a vintners app a member had accidently downloaded that measured soil and air temperature 24 hours a day and burned thru his data in about 24 hours. But you're on WiFi so that doesn't make sense.
Then I remembered a very similar situation that many members experienced including myself (sort of but that's another story....)
Last December when the more the merrier campaign was launched and the self service accounts were given access to load the free holiday giveaways of 1gb of data and 400 Intl. calling min add ons. The website almost crashed and it caused some spin off effects. The main one was suddenly a bunch of customers had their mobile data being used at an alarming rate despite being at work or home and on WiFi. They were met with skepticism until there was too many to deny there was a problem and enough of them who had recently renewed and kept meticulous records of their accounts with screenshots were able to prove that the system was wonky.
I think you are experiencing a very similar but isolated glitch like that one. Reference this issue pm had around December 4th 2019......when you get in contact with the moderators. Perhaps another member who had this issue will be able to give you an escalated ticket reference number that the tech team had worked on to isolate and correct the issue. My ticket had many other account issues on it so it would not be a good reference. Best of luck i hope this helps you.
@Markp wrote:Is there a way to escalate as I have not heard in 2-3 days from my ticket
Hello @Markp ,
If you have not heard back from a ticket after this long and you feel you need to bring this to the moderators attention, put in another one.
But, have you been able to determine where the data has been used up?
To contact the Moderator_Team, there are two ways to reach them:
1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.
https://publicmobile.ca.ada.support/chat/
OR
2-Contact the Moderator_Team via private message using this link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@Markp When you check your usage (not the total showing on your account page, click View Usage) does it show data events like mine below?
I was at home on wifi during those events, mind you I still had data turned on. As the amounts when I notice this are in the "thousandths" of a MB , I never really gave it much thought.
Have you opened a ticket or otherwise contacted the moderators to have them look into it?
