US Text and Call Pkg

[Ajam]

I’m traveling in US and bought the US Roaming Call and Text but it isn’t working.

Cellular Roaming is enabled and I restarted phone and still is not working.

I also submitted a work ticket with Public Mobile but haven’t heard back since my last reply yesterday. I’m travelling so can only see msg when I’m in wifi. 

[DennyCrane]

Ensure Data Roaming is enabled and you're network selection is set to Automatic. Verify you're connected to T-Mobile, AT&T, or Verizon. I find I get better results with setting my Preferred Network to 4G/LTE vs 5G. And definitely make sure it's not set to 3G preferred, because the US doesn't have 3G networks anymore so that will mean zero service.

If you only bought a calling and text plan, data won't work which means iMessage and RCS messages won't work (as @Phil_Adelphus said). You may want to temporarily turn iMessage and/or RCS off to force the phone to use SMS only.

Do phone calls work? That could confirm you at least have service.

[eddieO]

@Ajamgood news is that your iPhone 13 Pro is on the whitelist so you will have VoLTE enabled. As mentioned by someone else, try manually connecting to T-Mobile, AT&T and Verizon to see if one will work for you, also dropping down to 4G could help

[Handy1]

@Ajam  first reboot the phone and set phone to 4G/LTE not 5G and connect to T mobile AT&T or Verizon 

[Phil_Adelphus]

@Ajam  Are you trying to use 5G there?  If so, change the setting to LTE and try each of AT&T, T-Mobile and Verizon manually.  Is SMS texting working (not iMessage because that won't work without data and it sounds like you didn't get the data included package if you just got talk & text, did you pay $15 or $30?).

[Ajam]

Thankyou for your reply

my phone is iphone 13 pro

[eddieO]

@Ajam what model phone do you have? If it's not on PM's whitelist for devices with VoLTE enabled that would explain why your voice calls (in and out) is not working but texting would not be effected by VoLTE. I'll provide the whitelist below. Keep in mind, even if your device supports VoLTE, it needs to be on the whitelist otherwise it's likely the PM does not have the feature working for you. Scroll towards the bottom for a list of VoLTE-roaming enabled devices:

https://www.publicmobile.ca/en/on/get-help/articles/volte

If this is the case for you, your only hope would be to try manually connecting to T-Mobile's 2G signal, if there are any towers near you then you can get calls to work this way but if no towers then you will have no calling. It's a US thing in that they no longer have 3G service which is what phones without VoLTE will drop down to for calling.