Log in Loop.

[Kedabory]

I am trying to log into my account to update my information however every time I click on "My Account" after I have logged in, it takes me back to the home page. I can get Text messages from Public Mobile and I tried the incognito mode and cleared the cache but still can not get it.

I also experience the same thing on the app.  What do I need to do to access?

[hTideGnow]

hi @Kedabory 

use a different device, then use another email to setup a Community account and then submit ticket using the new account:   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET             

[Kedabory]

Every time I try to open a chat, it says something went wrong. This has persisted for two days.

[softech]

@Kedabory since you had the same login issue with PM app and browser with incognito mode, you will need PM CS agent to check and assist 

Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you experience similar login loop when using you account to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it.  You can then create an Expert Messaging ticket with this new account.