phone and sims lost cant recieve sms

[jordi133]

need help lost my sims and my phone hi by samsung s9+ is not working whit public then hi go whit other compagnie but hi need my phone number but hi cant recive the sms too confirm  how hi doo

[darlicious]

@jordi133 

We need more info from you to help.....and for you to stick around to answer our questions and help you troubleshoot. When you come back we will be here to help you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[esjliv]

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@jordi133 wrote:

need help lost my sims and my phone hi by samsung s9+ is not working whit public then hi go whit other compagnie but hi need my phone number but hi cant recive the sms too confirm  how hi doo

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@jordi133  - as @hTideGnow talks about if you are porting out of Public Mobile into Telus or Koodo (Telus owns both Koodo and Public Mobile) then perhaps you can perform this port through Public Mobile Customer Support Agents (CSA), without obtaining a new Public Mobile SIM card.

You can contact CSA by either these two methods: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

But, if you are porting out your Public Mobile phone number to another provider (not Telus or Koodo), but you may need to buy a new Public Mobile SIM card to have it swapped to your current PM account.

You can only transfer your Public Mobile number to another provider (outside of Telus and Koodo) if your PM account is active.

So if you are in suspend/nonpay status, then you will need to make a payment (change plan to the cheapest plan of $15 first) then reactivate the plan to port out.

See if there are any retail locations near you to obtain a SIM card if needed: https://www.publicmobile.ca/en/on/store-locator

[darlicious · Accepted solution]

@jordi133 

Hi. If you are trying to perform a sim swap in your account you can recieve the 2FA verification code to your email instead. If that is not possible then contact customer support to verify you are the account holder and they can perform the sim swap for you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[hTideGnow]

HI @jordi133 

 The proper way is to get a new PM SIM, login to My Account , change SIM and put the new PM SIM in a phone so you can receive Text

which provider you are moving to?  If you activate in store and those who can activate different providers including PM, they might be willing to give you the PM SIM for free.  If not, you will have to pay $10 for the SIM

There could be an easier way if you are porting to Telus or Koodo