Get Support

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New here no clue...

I switched the email on my daughter's line to my secondary email so I could use my primary email to become a public mobile user... now I cannot log into her account and when I try to reset the password it tells me the email cannot be verified. I did ...

Evil like Apple?

@srlawren , any comments? I really don't like manufactures impeding use if third party accessories. One plus has become unaffordable for me. They are adding more reasons for me to look elsewhere. https://www.androidauthority.com/oneplus-6t-orig...

Resolved! Can I port a number into an existing Public Mobile account?

My long-term number is currently assigned to an IP phone service. I understand there can be a delay when porting from an IP service to Public Mobile, just like there is when porting from a land line. I cannot have an interruption of service. Can I op...

Cellular Data not working after top up.

I’m pretty sure I ran out of data, but never received the text about being out. So I went in and purchased a 2Gb, data top up. The page didn’t seem to load correctly and I still had no cell data. So I assumed the page failed and went back and did it ...

Resolved! Need to cancel the plan

Hi, I need to cancel the existing plan but could not find the way to contact customer service. However I did remove the Autopay option from my plan but looking to get proper confirmation from service provider that my plan has cancelled. Any help woul...

Need to reset my password

hey everyone

im coming back to pm anybody would like to send me a message for 25s dollars each

Checking on phonew compatability

will my Frequency: GSM850 / 900/1800 / 1900MHz, 3G: WCDMA850 / 2100MHz phone work with this network

Resolved! Tried Signing up and Failed

Hi,I tried signing up for Public Mobile. I went through all the steps and on the final "Proceed" button, it thought for a bit and then gave me a Generic Error. It says oh no, it looks like something went wrong but dont panic. Log out and then back in...

Messages # 474663

Bonjour à tous, Après plusieurs jours d’essais, j’ai finalement trouvé la vrai fonction qui cause les envois de messages en arrière-plan sur iPhone et ce n’est pas comme beaucoup de gens le disent, iCloud ou AndroidCloud, mais la fonction de » Part...

Oracle tagging

@RobertQc, I promised to bring up the topic of having an oracle tagging system similar to how moderator team members can be tagged using the moderator_team label. Such a system can be set up. However, structurally it is not straightforward to do. ...

Phone reboot on activation

Lost my game data once I ported over to Public ... phone did a reboot ???? Changed all my fonts and characteristics of the phone is this normal ???

Resolved! Koodo keeps inviting me to join their network but they keep giving me the run around on Promo Codes

Thank you so much for providing me the codes. The codes you have are from an older Public Mobile migration offer for which the effective dates were February 09, 2018 to February 28, 2018. So basically those offers are not available anymore. If you w...

Can't activate the sim card

I received a new sim card,and went through steps to payment. Suddenly I felt unsafe and clicked a bunch of "previous" to double check the sim # I input before . After that, I was not be able to continue , page shows "invalid sim". How to fix it?

Cant activate with voucher its asking for credit card

I'm trying to activate my simcard with a voucher but it keeps asking for a credit card what do i do if i dont have a credit card?I thought you can activate without one?

Resolved! available balance

If I will be out of Canada for a long time, but my available balance had the fund. If I contact the MOD, do they will help to refund me to my credit card?

Resolved! Texts not working/no service

Got my SIM card and plan set up earlier today. So far data works, my number appears to have ported over just fine, I can make phone calls, but I can’t send or receive texts and when I turn off data it shows me as having no service. I’ve tried restart...

Been charged for the past 6 months but only used it for one

Hi all, I was travelling in Canada in July/August 2018 and I purchased a public mobile prepay SIM to use while I was there. Unfortunately I didn't see that the "auto topup" was automatically selected and I've just noticed that I've been charged for t...

Transferred and number

Hello Im brand new. I just transferred my number last night. I can make outgoing calls, any incoming calls say the number is disconnected. I can not send or recieve text messages. My data works. Ive powered the phone off and on. Ive removed the...

Trying to get my number reactivated

Please help , trying to get my number Reactivated (Phone number removed by computergeek541 - privacy reasons)

sim huawei unlock code

sim NCK code is required?

Codes for iPhones

iPhone IMEI code:*#06# Gives you the phone IMEI which is your phone identifier for the hardware of your phone. iPhone field mode code:*3001#12345#* It opens the field mode that has the internal settings of the iPhone, the cell information, and newest...

Codes for Samsung (and most Android phones)

Restarting Samsung Galaxy Phone Codes 1 #*2562#2 #*3849#3 #*3851#4 #*3876#(These are all the Samsung Galaxy codes to restart your android without manually doing so.) System Control Codes 1 *#7284# USB I2C Mode Controlling Panel2 *#872564# This code c...

PUK Code

I am trying to connect with a moderator to get a PUK to unlock my sim card

Koodo Referral Code $50

I imagine PM is still trying to get ppl switched over to Koodo. If so, use this referral code for $50 bill credit. Thanks Tyler Edit: Referral code redacted by will13am. Please do not beg for or offer referrals in this forum.

Go to LONDON DRUGS Sage Hill Calgary for stellar service !

I got set up in record time, with such ease and the man who handled phones really knew what he was talking about. See I went into a few Walmart's and those guys will mess you up and leave you coming on here to find out answers. But these guys at L...

Resolved! Paid for top up codes. Service still not renewed.

Hello, I have paid for two top up codes. Recieved a text saying my payment was added to my account. I tried making a phone call and I still have no service. I have already sent a message to the moderators. I have yet to hear back. Any suggestions? I ...

puk

My mobile phone appears Please enter the SIM card network PUK code

Resolved! Forget pin number

Is there a way that I can recover or reset my PIN number?

Resolved! switched phone sim card cant acces data anymore

switched phone inserted new sim card cant acces data anymore, phone call working on network,wifi working new phone is umidifi F1 verified the band for 3g before buying im on the 30# plan 1gb unlimited call/text is there a setting somewhere or an info...

Community

Forum Posts