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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't activate the sim card

I received a new sim card,and went through steps to payment. Suddenly I felt unsafe and clicked a bunch of "previous" to double check the sim # I input before . After that, I was not be able to continue , page shows "invalid sim". How to fix it?

Cant activate with voucher its asking for credit card

I'm trying to activate my simcard with a voucher but it keeps asking for a credit card what do i do if i dont have a credit card?I thought you can activate without one?

Resolved! available balance

If I will be out of Canada for a long time, but my available balance had the fund. If I contact the MOD, do they will help to refund me to my credit card?

Resolved! Texts not working/no service

Got my SIM card and plan set up earlier today. So far data works, my number appears to have ported over just fine, I can make phone calls, but I can’t send or receive texts and when I turn off data it shows me as having no service. I’ve tried restart...

Been charged for the past 6 months but only used it for one

Hi all, I was travelling in Canada in July/August 2018 and I purchased a public mobile prepay SIM to use while I was there. Unfortunately I didn't see that the "auto topup" was automatically selected and I've just noticed that I've been charged for t...

Transferred and number

Hello Im brand new. I just transferred my number last night. I can make outgoing calls, any incoming calls say the number is disconnected. I can not send or recieve text messages. My data works. Ive powered the phone off and on. Ive removed the...

Trying to get my number reactivated

Please help , trying to get my number Reactivated (Phone number removed by computergeek541 - privacy reasons)

sim huawei unlock code

sim NCK code is required?

Codes for iPhones

iPhone IMEI code:*#06# Gives you the phone IMEI which is your phone identifier for the hardware of your phone. iPhone field mode code:*3001#12345#* It opens the field mode that has the internal settings of the iPhone, the cell information, and newest...

Codes for Samsung (and most Android phones)

Restarting Samsung Galaxy Phone Codes 1 #*2562#2 #*3849#3 #*3851#4 #*3876#(These are all the Samsung Galaxy codes to restart your android without manually doing so.) System Control Codes 1 *#7284# USB I2C Mode Controlling Panel2 *#872564# This code c...

PUK Code

I am trying to connect with a moderator to get a PUK to unlock my sim card

Koodo Referral Code $50

I imagine PM is still trying to get ppl switched over to Koodo. If so, use this referral code for $50 bill credit. Thanks Tyler Edit: Referral code redacted by will13am. Please do not beg for or offer referrals in this forum.

Go to LONDON DRUGS Sage Hill Calgary for stellar service !

I got set up in record time, with such ease and the man who handled phones really knew what he was talking about. See I went into a few Walmart's and those guys will mess you up and leave you coming on here to find out answers. But these guys at L...

Resolved! Paid for top up codes. Service still not renewed.

Hello, I have paid for two top up codes. Recieved a text saying my payment was added to my account. I tried making a phone call and I still have no service. I have already sent a message to the moderators. I have yet to hear back. Any suggestions? I ...

puk

My mobile phone appears Please enter the SIM card network PUK code

Resolved! Forget pin number

Is there a way that I can recover or reset my PIN number?

Resolved! switched phone sim card cant acces data anymore

switched phone inserted new sim card cant acces data anymore, phone call working on network,wifi working new phone is umidifi F1 verified the band for 3g before buying im on the 30# plan 1gb unlimited call/text is there a setting somewhere or an info...

Forgot selfserve password and security question

Forgot my password for my account and the security question to recover it so kinda screwed atm

data mobile

Hi, I would like ask you about data in mobile. I chose plan of 35 dolars where is unlimited calling and texting and 1 GB of data but I have activated autopay so I should receive next 500 MB. Where I can see that I can count with these amount of speci...

Resolved! Sim

I just got a new phone and put my sims chip in and now it doesn't register

SIM never delivered

Ordered a Sim card about 6 months ago, still have yet to receive it... who do I contact to get it shipped.

Resolved! new credit card

Resolved! How do I port my koodo prepaid number to public mobile?

I activated my public mobile SIM card today, and would like to port my koodo prepaid number over,how do I do this? Thanks

Resolved! No Service after top-up/plan change

Hi everyone, i just wanted to share my experience since the MOD that I’m speaking with is not helping me at all. And I need more assistance from you the community. My plan was set to expire the 21st (today), so I topped up yesterday, and at the same...

Number not activate

I can’t do my payment even it is on auto payment

Number is not active

Hello,I switched to Public Mobile a few weeks ago. No problems the first 2 weeks. But now, it is impossible for me to contact other people, and i dont receive their calls neither. Which is a bit annoying as i am currently applying to jobs.. I have th...

Not able to receive phone calls after porting my number from other carrier

I completed the porting request to transfer my phone number, after the changes happened, I am able to make phone calls, but I am not able to receive phone calls.

Phone number is not active anymore

Hi all,I switched to public mobile a few weeks ago. No troubles at the beginning, but it had been impossible for other people to contact me for the last 3 days, and i can not contact them neither. No one to contact, and to be honest it is a bit annoy...

Wrong area code when picking new number

Hi, I am just in the process of setting up my sim card, but when i got to the option for picking a new number, the area number for Calgary are all wrong. I am getting a 825 and 705 area code? I clicked on Edmonton and some other areas and they see...

Resolved! New account - incoming calls not working

Hi - New PM user today. Incoming calls are not working and defaulting to previous supplier voicemail (Virgin), all other services are fine (text, data, outgoing calls). Please advise, thanks.

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