Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello .I have a question. I bought data options of 200 Mb the 4th december and a 1 GB on the 13th january. I can see in my consumption on self service account tha t I consumed about 292 Mb since december 4th but on my account homepage I can see that ...
So I'm newer to the community and have a simple question. I have been looking through topics and reading threads that I can use information from. Through my readings I've come across some threads that are from 2015 etc.. as well as threads that have ...
I cannot receive any calls or text.
I'm trying to change to a different plan with more data & minutes but the website keeps crashing. My minutes are out, so I'd really like to upgrade my plan. @CS_AgentI've tried at least 5 different ways to select a new plan but alas no success.HELP! ...
I usually go with the $45 plan but noticed the $50 one so I tried to go with that one instead.. added $48 to my account and went ahead to change it... says that my balance is $5? ... so I'm assuming it automatically added the $45 plan.. is there any...
Pls advise!My number is xxx-xxx-xxxx Personal information edited by will13am. Please do not post personal information in the public forum.
Can you delete your phone usage
I have contact my card issuer and there is NO problem with my card and they dont even see an attempt of transaction with PM but when I keep trying on the website to pay my plan it keeps saying The transaction cant be process problem with card issuer ...
Late last night I noticed my phone did not have a cellular signal. I went to bed assuming that it was a glitch, and would be back to normal this morning. I still do not have celluar service. I get this message: "No Service. Selected network (Public M...
I'm trying to access my account however I'm not able to get past test question as I do not remember what the question was. Anyway to fix this?
Hi i have two phones on a recently acquired PM account. One phone is fine, the other will not accept calls. Calls in receive a busy signal and cut off, calls out say i have no long distance plan even though the call is local. Text works fine.
Can't login and can't make payment? Only have a hour left til. Please help
I have a Samsung J1, activation of SIM with a request to transfer number from Bell went fine, Bell gave me the unlock code no issues but cant get past SIM Network Unlock screeen, Unsucessful every time. Tried Samsung as well they couldnt figure it ou...
Hi,I made a payement a day before the due date but still recieved a message that my accont has been suspended and that i need to make a payment ? even thought i have available funds? it also does not let me know when the next billing date is? how can...
So i had a number and i got a msg saying that if i dont pay until the 22/1 ill lose the number, today i bought a voucher of 48 and changed the plan in my settings to a 45$ plan, immediately the payment was down so basically i payed 45$ for that, the ...
I enter the sim number and all the new account information. Then when I go to the Phone Number page nothing works. I want to get a new number, but when I click the button nothing happens. I have tried several times, cleared the cache and tried sev...
How the billing works?Will I get a physical bill or email if I am not on AutoPay?Is there a smaple of the bill?
i am a brain injury survivor and this has been 9 days and counting of no phone i cant stress how much this has affected my hummble world i want to put my new phone and new sim 89122300002******* on to my p.m.acct.with phone # 25088****wich is in good...
1 why do you not accept international credit cards? I can buy a beer, a haircut, a meal, a car, but you won't let me pay my phone bill. 2 why when I try to enter an international credit card it let's me - even has a pull down menu with my country's n...
The phone I just registered with public mobile… With a $10 a month plan with texts and phone minutes… Is not working… We can’t make any calls and can only send and receive texts when we are within Wi-Fi… I didn’t think you needed data to send and rec...
Unlocked Alcatel U50 from Koodo. PM website said - it is compatible. Everything works fine except Internet tethering. No problem creating Hot Spot and connecting to it, but no internet. USB tethering is not working also (enables, but no internet). Bl...
I originally had a rate plan for just calling and have recently change to the $ 25 call and text plan but I can’t send or receive pictures and I’m not sure who to contact to correct issue. Can someone please steer me in the right direction. Thanks
Hi, I just activated my SIM this morning and am new to public mobile. Data is working but I cannot receive or send text messages or receive phone calls at all. I’ve powered phone off and on. Any idea why?
Hey, Just ported over my number from Speakout wireless, my credit card was charged and my account on Public Mobile seems to be in good order but the phone number does not work. Can anyone help me out? Thanks a lot
Could activate new sim card for a friend I referred. Good thing I bought few of them so just used another one. Message I was getting is sim number is invalid however I tripple checked it and it was right. What do I do with it?
Unlimited International Text/Messagerie texte à l'international, shows every time on my account for $30. Is this included or am i paying and extra $30 that i dont use?Thank you.
Outbound texts are showing in my usage history, but no one I send them to are receiving them. Likewise, I do not receive texts that others have sent me. How can I fix this? I transferred my number to Public Mobile from Virgin Mobile today.
Hi Guys, when I try to sign into my account it asks for username (email address)...I try both with the correct password and can't sign in. However if I go the Community page and sign in with my user name (not email) and password I'm in no problem. Wh...
Hallo Public Mobile Community, *waves* Could I get your thoughts to help clarify my understanding of what I'mto do, or not to do next! I'm a Legacy customer of PM (May 2011 ) and have now subscribed to the $35/Autopay plan. I asked for this new plan...
I have been paying $80 a month for a $50 a month plan. I put $150 into my account just over a month ago and its all gone already. What is going on here??????
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