Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Whenever I have my data turned on, and I try to call someone it will ring once but then the call disconnects. None of this happens with the data off.
I want to change my plan on the same day I initiate a new plan and not at the renewal date. How do I do that?
How do I submit a ticket or talk to someone?
Hey, I had upgraded my plan to the $60 plan with 2GB of data. Did anyone else find the speed of data in the USA very slow? Sometimes it was fine but other times I couldn't even order an uber because I couldn't get a data connection. I ended up having...
Tech support? Data isn't working
Hi there my account says it's suspended due to payment but when I sign into my account I have $0 owing and $18 funds avaiable. I am set up for automatic payments as well. Please help
As of the end of the my service stopped so I purchased pm minutes $50 and tried to dial *611 to no avail, I am unable to put minutes on my phone, when I called Koodo to transfer me to pm they could not when I ask the question online it can not be ans...
I just joined PM last night. I was assigned a number and after wards I immidiately ported my cell phone number in self serve area. porting was successful and every thing seems to be OK except that in the about section of my android phone the number ...
Right now, PM renewals are every 30 days. Because only five months of the year have 30 days, the renewal day keeps changing over the course of the year. For example, a plan started on July 1 would renew on July 31, on August 30, September 29, etc. I...
I signed up for the $25 dollar monthly plan but now that I'm home and checked it's on the 10 dollar planIt was just yesterday but I dont want to be stuck all monthI can only see options to change next month
Yesterday I switched to the Lucky Mobile from PM, attracted by its unlimited data offer. But as soon as I put in the LM SIM card into the phone, I found I am in for a big nasty undocumented and definitely unwanted behavior from its network. I really ...
I was referred by a friend and I activated my phone on Sept. 30. It is supposed to receive $20 referral credit but I only received $10. In addition, my friend has not received any referral credit notice.
Help please. You charged me 2 complete payments on my credit card last month but say I owe you for this month. I have the statement and proof. Your system sucks. Please fix my problem I am pissed. I cannot afford this double payment scam.
Hi, I am new to PM. I want to port my number from koodo to PM.
Ive been having this issue for about a month now and i cannot figure out why, everytime i try to make a one time payment i can an error saying "Unable to Process TransactionSorry, we are unable to verify your credit card information or address, so th...
iMessage and texting does not work right. Nor can you tap, easily, the button to start a iMessage. I would wait.
I am unable to phone out or recieve phone calls, incoming calls go right to voice mail. I am able to use my data, I am on auto paymen and payments was taken on Sept 27 but I did not recieve a text letting me know that my plan was successfully renewe...
I've been having the same Issue, only i haven't bought US roaming ever
Hello,I tried multiple time to make a payment with my credit card and I always get this error (Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card ...
Hi I activated on yesterday September 30. Received $10 one-time credit today.But didn’t get *New* Extra $10 one-time credit. Please check for me when can I get it. Thanks!
I purchased the wrong addon and I need a refund
public mobile here: we're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation online form. Thanks. Where is the the SIM and Activation online for...
Hello,I am about to pay my next 120 day plan in November.My rewards say this, but last screen says amount due is 120 so am I going to get discount this term? Last time I paid , I paid 1 day late - I could not make call or internet connection for peri...
Hello, I had registered for auto pay earlier and also payment processed. There was a balance of $2 in Auto Pay Rewards. However, I received an email from public mobile to replace the Credit Card on File since it had expiry of current month. I replac...
Hi there. I am trying to create an account however when I put in the SIM number, it is telling me the number is invalid. is there a certain format it needs to be in? Double checked the SIM. thanks
I tried making a voice call, and received an automated message that I dont have voice calling in my plan. My plan has not currently expired, and includes unlimited Canada and US calling. This is my first time experiencing this issue. How do I resolve...
Hi, Earlier today I received a call twice by an 800 number (1 800 358 9321) and it only rang once, hung up/canceled then rang once more and it happened so quick that I accidentally declined the call. A few minutes ago, I received another call from an...
Need help with password and security word to update credit card. ASAP
I'm assuming that all Sim Cards would be 4G able ------ but just to make sure is this true?
I purchased US roaming on Sept 16 I believe it was and was charged twice for it, how do I go about getting a refund?
