Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
so i got a new to me phone and put my sim card from my old phone into it. it wont recognize it. my gf is with public mobile as well and we tried it with her sim card and worked just fine. so now i have a new sim card but dont know how to activate ...
Hi i just activated a new sim card for my girl friend and added to that activation a 40$ plan . Problem is that when i enter the account to see her usage and all her things it says plan expired even if i just activated it a few days before its not th...
This is probably a question/concern for the moderators to look into, but has anyone else gotten calls from numbers you've never dialed claiming that your number has called them first? I've had this happen twice in the past week now. I did transfer my...
Hi there, I recently switched to the current promotion $35 for 2GB. This plan includes unlimited talk but I just tried to make a 1-800 call and a PM message tells me talk is not included and to go to Self Serve. This is ridiculous... how do I make a ...
Hi, my friend is planning to use my code to join public and I was just wondering if amazon is the best place to purchase a sim card? I think that's what I did a year agoSecond question, how do community rewards work? How much do you need to contribut...
On 07/03/2020 I got confirmation "Your order is on the way to you." but I have not received it yet and it is now 07/20/2020 Please assist. I used the chat bot, it set up submitting a ticket but I can't get past the Verify step without an account (it ...
Hi,This morning I woke up to not having any service on my plan. I have been with public mobile for about a year now and had never had these issues. I am in southern Ontario. My plan had 23 minutes left and I have a purchased add-on of another 500 min...
I bought payment voucher from superstore and i called in *611 to put credit in my account but it does not take any pin numbers on the receipt. There is an error showing up. Please help.
Hi, My data plan is out of data but i checked the usage and have not used 1 gig of data this month. Also July 8 i ran out of data and added 1 gig to my plan that I thought carried forward. On july 10 my regular payment was issued and I have not used ...
I am trying to activate a new sim card I ordered. I go through the first 3 screens without any trouble. However while trying to make a payment the last screen, I get the message "Sorry, we are unable to verify your card at this time. Please ensure yo...
I recently got back from the states to visit my grandma and before I went down I tried to purchase the US roaming add on, and it didn’t work it said my account was suspended. I was able to only make phone calls not receive them or send or receive tex...
My sons account , the data is supposed to reset every month (billing cycle) In his usage part is says he's used 75% but when i look back it, that amount is cumulative over life of phone. Why is this?
Hi there, I have been trying to connect with Public mobile. I purchased a sim card and tried to activate it without success. Let me know how thanks. I have no phone connections at the moment. ThanksPamela
Hello there, Have my renewal date today and auto-pay setup but when I checked my account via WiFi it said my account was suspended. Have tried to manually pay for my fee but it says my credit card is not valid. So was wondering has my credit card b...
Can anyone see this message? I have put 2 different tickets in for help from the mods, both times it said they would respond within 48 hrs. this afternoon will be the second ticket that expires without a response. I need my password reset to my self ...
Just bought an umidigi a3x can't figure out why it won't connect to data and won't go on 4g. I figure I gotta change some settings. I'm not to good at this stuff so if someone can give me a step by step way to fix this would be a great help. Don't...
