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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

why i cant replace my credit card?

Hii pay by credit card autopay...now i try to replace my credit card with other credit..but cant accept it...... saying your card is not charging.......... why?do i have to remove my credit and put new one?

Unable to contact Public Mobile on-line. Need to cancel my monthly payments, as my phone is broken,

My phone is broken. I will buy a new phone, but need to cancel my automatic monthly withdrawals, as I will be leaving the country for 4 months, and not using my Public Mobile account. I was assured when I joined that I could do that, but how? I can n...

Resolved! Out of data, can we renew early

Hi my wife ran out of data on her PM 4.5 gig plan due to travel all of October . She is due to renew November 8. Can I renew her early? Or so I add 1 gig for 30$? Don't really wanna go this way if I don't need to. Please advise.

Resolved! Plan states active on account but am not receiving any service

Recently toppped up my account and my plan says it is active but when I am on the network I am unable to call, text, or use data. Any help would be greatly appreciated.

Resolved! Moderators

Noticed not as many posts about moderator reply times....things must be looking up in that department...

Number not porting

I set up a phone for my mom several days ago and she can call out but no one can call in because the port is not completed. Please help.

Can't pay for my phone and my account is blank

I went to pay for my phone this morning. My account is not showing anything I mean Where it says plan it is blank. I can't even see options to get my account changed or paid for. It keeps saying I have enough money to pay but it says my account balan...

Monthly reset date ?

Seems I started my account on the 26th and recently paid on the 26th. Today is the 2nd of the month and my data is running out as it has yet to reset. When will this happen ? Data is important and I cannot have it running out due to errors in the sys...

Calls not going through....

I recently paid my plan fees and selected the 45$/30 day plan which includes unlimited Canada wide talk and 6 go data. The data is working fine but anytime I try and place a call either local or long distance in Canada it tells me my plan is not set ...

Resolved! Data Limit?

Sorry if this has been asked already, and I realize it's kind of a dumb question but... Once I reach my data limit, will my data stop working or will I get a text notification that I've reached my limit? I still have 10 days to go and have used up al...

Resolved! im new might be a newby question

i signed up for 6 gigs of 3g speeds. my phone is a windows phoneit auto set everything up.it works for web text picture text what im wondering is my phone can do lte 3g 4g. it auto connected to the lte bands.i live rural north of edmonton so probl...

How to add minutes to $10 plan?

Hi there,I have a $10/m 50 min 50 text plan. I have run out of minutes with 7 days before next cycle. I cannot find where to add more minutes. Can anyone point me to where I add minutes? Thanks!

Data Plan - add on Talk

I purchased a 30 day 5gb LTE data plan with no talk. I used $8 credit towards a US/Canada International Calling of 200mins. My overview page confirming this add on had been completed, but when I tried to make a call, it says my plan doesn’t have call...

Credit card payments not going through no matter what I do

With much frusturation I've been trying to register with public mobile. I'm not currently a customer but I'd like to become one. I've tried my Visa and Visa debit and confirmed with the bank the payments are not being blocked and they don't see the...

Paymen slowly goes up

Why does my payment goes up since the day that I've signed up and I have not add any new service.

Ordered a new SIM card and it has not arrived in 2 weeks

I am paying for the plan but lost the SIM card. I ordered a new one which was said to arrive in 4-7 days and its been over two weeks and still nothing? I've been sending private messages to let them know to no avail.

Resolved! Data plan is not showing when I log in??

I have a data plan but it isn’t showing up when I log in. My data is no longer working for 2 days now. Can this be fixed please?

Data over(?) > Phone number / mobile service disconnected?!!

It says I went over on data (I'm not even sure I did that or how it is possible) and then it disconnected my ability to call and receive calls and texting as well. Why? How? It's been a couple weeks now. Do I get reimbursed? Will it reconnect at next...

Resolved! I would like to cancel my autopay and resume another number as the phone was stolen and I dont have

Resolved! It shows Public Mobile LTE

Hi. I thought Public Mobile offers maximum 3G data transmission and on phone calls yet the top left corner of my cellphone shows Public Mobile LTE when I am not in WiFi range. Why doesn't it show Public Mobile 3G?

Which day does PM start to calulate my data usage？

Hi,Today is Nov 1st, but my mobile data appears disconnected. I am not sure whether I have used up my monthly plan？ I am curious which day PM calculate my data usage,from first day of each month,or from the day that I make payment. Who can answer my ...

Re: Incoming call is not working..going directly to voice message

I’ve got the same problem.

Phones deactivated

Ok so I changed my plan today my plan is active but my phone don't work

Resolved! APN question

Hi!I have an iPhone 7 which I activated on the network today. When I inserted my SIM card, the APN "isp.mb.com" showed up. But SIMon suggested "sp.mb.com" and that's what I see on many websites. Does it change anything? Which one is correct?Thanks

I'm unable to make a payment to my account

Hi, I have had my Visa debit card registered with Public Mobile for months now, I renewed my plan yesterday.I have the 5GB plan for $67/month.(Auto pay is set up but sometimes I have to call 611 and do it manually)So I tried to add some more money to...

Texts stopped going through to US number

Hey there, I have been able to text my friend in the states without issue for a few days but now when I am texting they are not going through. I have been able to recieve msgs but they are not recieving them. We are both still able to send and reciev...

Resolved! add ons

I have purchased add ons for long distance but I can't use it ...Why??

Lost my phone before i could set up the online self serve

Hi so I did not realise/ wasnt told when i signed up for this that I could only manage my account from the online self serve so i didnt set it up right away, I have list my phone and have a new one and a new sim but i cant access the portal due to ne...

No service after renewal

I recently renewed my acct but have no service. I have restarted my phone several times but no service still

it is almost 3 hours, not porting yet

I transfer my phone number from Petro Mobilityit is almost 3 hours, not porting yet. how long should I expect?

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