08-03-2020 03:25 PM - edited 01-05-2022 12:39 PM
08-03-2020 03:39 PM - edited 08-03-2020 03:41 PM
@sammsparks wrote:Not sure how to override it and call anyway.. it says we cannot complete your call due to long distance not being.a part of my plan
Hi @sammsparks ,
Did you have service previous to this? If so, try:
*removing and reinserting you SIM. Reboot.
*go into airplane mode for a few minutes and back to regular mode. Reboot if still nothing.
*reset network settings
Have you just ported a phone number to Public Mobile? If so, maybe your account is not fully provisioned yet/properly.
You can contact the Moderator Team to look into this for you to correct: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-03-2020 03:35 PM
Not sure how to override it and call anyway.. it says we cannot complete your call due to long distance not being.a part of my plan
08-03-2020 03:34 PM
@sammsparks are you on the limited minutes plan? if you are then check in your self serve to see if you have any minutes left
08-03-2020 03:30 PM
It's doesn't even start to complete
08-03-2020 03:30 PM
Usually, I would ignore the warning. You will not be overcharged. Most of the new plans include Canada wide calling. If you don't have the feature, with Public mobile, it just does not work. No surprise charges.
08-03-2020 03:29 PM - edited 08-03-2020 03:30 PM
@sammsparks wrote:i dial 1. With the number but it still says long distance
hi @sammsparks ,
If you have an unlimited Canada calling plan and you are calling within Canada, you will not get charged anything and your call should go through.
What does your Plan say on your SELF SERVE account?
08-03-2020 03:28 PM
@sammsparks wrote:i dial 1. With the number but it still says long distance
Does the call complete?
08-03-2020 03:26 PM
@sammsparks what plan are you on? Thanks.