Sim card not received

[Medbarh]

Hello,

I haven't received my sim card for an order placed on 19th july.

How can we fix this ?

Thank you.

[RossN]

@Susanwang5309 please remove personal info you are on a public forum click the 3 dots top right corner to edit your post 

[BeachNBeer]

@Susanwang5309  click the 3 dots in your post. Edit out your personal details.

[esjliv]

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@Susanwang5309 ,

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This is a public forum, please edit your post to remove any personal information; to edit it, hit the 3 dots at top, right of your post.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

 

https://publicmobile.ca.ada.support/chat/

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Susanwang5309]

There is incorrect address.

[Dunkman]

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@Medbarh wrote:

Ty for your response.

I get this message when I try to track it : 

We didn’t find an item associated with this number. Find out why.

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@Medbarh 

It might not be working at the present time.  It was worth a try though.  As stated above, might want to wait a few more days. Canada post is slower these days with Covid. Otherwise, you will need to contact moderator.  

[Medbarh]

Ty for your response.

I get this message when I try to track it : 

We didn’t find an item associated with this number. Find out why.

[Dunkman]

@Medbarh 

Not sure whether you received an order number from Public mobile.  If you have an order number, you can check online to see status of order.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/...

[gblackma]

@Medbarh no. However, if it fails to come, you can ask for a credit. Or if it comes keep it and use it for your first referral. Stay safe.  

[Medbarh]

Thank you for your response. Is it possible to substitute this order for one directly at a retail store?

[Triguy]

There is a delay in shipping.  It can sometimes take two to three weeks due to the pandemic.

[gpixel · Accepted solution]

@Medbarh hi give till the end of next week, Canada Post is still seeing delays

if you still haven't received it by then contact customer support here

type "did not receive sim card"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response