paid but no service

[almercu]

Stopped serving yesterday, here is copy/paste from my Overview page:

Available Funds: $0.00

Pay Before: Aug 19, 2020

Estimated amount due: $15.00

The amount due is based on your current Rate Plan

here is copy/paste from the Transaction History page:

Date            Transaction Type     Credit (Payments)    Debit (Charges)    Balance

Jul 20,          Credit/Visa                $15.00                                                       $15.00

 2020            Debit TopUp

                     -Réapprov

                     crédit/Visa

                     Débit

[almercu]

Yes, I do receiving incoming calls and able to exchange texts, now I'm using your hint to contact mods.

[almercu]

Thanks for your help,

I am able to receive incoming calls and texting works.

[almercu]

Thank you very much for your help, there is no min counter on my Overview section. I've summed outgoing mins manually (mins could be found on Usage History tab)  and got total between 82 and 83 mins  from the payment day up to yesterday. Having no idea how to count mins properly, may be mins each time rounded up to the nearest integer and only then added to the total.

[almercu]

thanks for your help, now I'm  contacting mods

[dude65]

You cant make or recieve calls or texts???

Contact the mods, click on the "? in the lower right corner...folow the prompts to I want a hiuman.

[kselmak]

@almercu 

Does texting work?

Can you receive calls?

You should consider getting on autopay that way you should have data that would make it possible to transfer calls and not to mention your bill would be lower.

You can purchase talk add-on for 5, it's 1c/min and will never expire until you use it up

[gpixel · Accepted solution]

Thank you very much for your help, there is no min counter on my Overview section. I've summed outgoing mins manually (mins could be found on Usage History tab)  and got total between 82 and 83 mins  from the payment day up to yesterday. Having no idea how to count mins properly, may be mins each time rounded up to the nearest integer and only then added to the total. yes if someone picks up your call and hangs up right away. that counts as 1 min. and also calling your voicemail uses your outgoing min as well

@almercu hi it seems you may have used your 100 outgoing mins. can you login to your self serve and confirm you are showing 0/100 in the "overview" section. if you can't see any counter for mins, then you've used it all up

to purchase more min there is an add-on for $5 500 min Canada wide. if you decide to purchase the add-on take note that it's a 2 step process:

• select the add-on and it will add funds to your account 
• go back and reselect the add-on and apply 

[gblackma]

@almercu  try these tricks to reset your service. Try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.

If these tricks fail, contact the moderators and ask them to to reset your service. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to the community. 

[almercu]

Thank you very much, but it does not work,

paid manually 1$:

--Available Funds: $1.00

on attempt to make a call:

--Sorry we can not complete your call ...  etc

[Staliger]

@almercu try manually add 1$ and restart your phone.