Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to make a payment with a debit card expiring in 2025 but the options for expiry year only go up to 2024 in the card info section for some reason. I hope theres a solution to this, can anyone help?
During my initial activation I was running into issues with the porting over of my old number. The page would say I need to fill at least one field, but all fields were filled! This would cause the SIM# to hang as it was being used by the current ses...
Hi, I am not able to send and receive text message from my phone since this morning. When I already have Unlimited talk and text included in my plan. Another issue is I'm not able to see my plan details in self-serve account, It is showing "Oh no! It...
HiDoes anyone know if there are plans to offer an overseas roaming add-on?We use a seperate european/asian sim card for this now but if PM could incorporate an add-on that would be competatively priced it would be a super bonus for a Canadian provide...
Created an account a month ago.Had no issues all month with data/phone/texts.Service stopped today, and site says my e-mail and account doesn't exist.. Haven't logged into it since creating it, but I have had no issues either.Auto-billing was set to ...
Last night and still this morning the Change Base Plan Page is not working. Upon selecting one of the offered plans, its particulars do not display in the New Plan box to the right of the Current Plan box. Therefore I cannot proceed to start the new ...
This has happened on more that one occasion when my posts seem to get deleted. The latest example is here: https://productioncommunity.publicmobile.ca/t5/Getting-Started/US-Roaming-options-and-a-couple-of-other-newbie-things/m-p/355444 Has this happ...
Hello,I have an iphone 6 and the 500 + 500 Mb data package.I have been unable to access data on the iphone. Unable to browse or use Imessage. I have read the posts but unable to find a solution..... Any clues ? tks.....
New here, and haven't actually switched over to PM. Still doing research to make sure its right for us. My wife and I make occasional day trips to the US and I'm curious how the US roaming add-ons would work given a couple of scenarios. These id...
Ported my number to public mobile 5+ months ago in Nov 2018.Had problems registering after many attempts for the PM self service, so did not complete. 5 months today, i visited WOW kiosk and could not top up my number so they suggested that I port ...
While I inserted SIM card into my Samsung Galaxy J3 cell phone, there is a message on the screen says "Invalid SIM card. Network locked SIM card inserted ".
How Can I get a copy of text messages records for police statement that is further then what it shows on the phone?
Hi I purchased the wrong plan when I should have purchased another. How do I go about getting a refund on this? Thanks
https://www.publicmobile.ca/en/on/store-locator Unless you accept the Share Location option,the store locator page does present you with and therefore does not allow you to enter your location manually: Please fix.
My plan includes unlimited Canada-wide calling and it normally works just fine, but recently it is not letting me make calls to St. John's, Newfoundland (area code 709). I've tried it with a +1 before the number and without and still get the same rec...
I just saw something about some 3G plans that are going to be going away in a few days. Can someone provide more details? Thanks!
Account suspended after making payment. I purchased and used a voucher but account is still suspended.
What does everyone think PM compares to it's competitions with dropped calls or service reception?
I am not sure what is happening but I made a payment on April 12 for April's phone bill. The next day, my account got suspended again so I just made another payment and I see that April phone bill got charged twice on my account. Now, I see that I ha...
SolvedThanks!
I am not able to make anymore calls. Every time I dial a number, the phone keeps telling me that my plan does not cover the call, and it is not true.
My plan just renewed today, which means i have a new 1024 MB of data for this month. My phone's mobile data has been turned off since yesterday. This afternoon i was checking my PM self serve page and noticed that my data usage was at 3mb. I didn't r...
I just signed up for $15 service this weekend and my charges including taxes for month is $16.95 ($15 plus 13% GST) but on my credit card they have changed twice $16.95 (PUBLIC MOBILE 855-4782542 BC $16.95) on the same day and this excludes my SIM pu...
I just had three calls in a row drop after 55-57 seconds. When I call, I get three beeps while the line is ringing, and after the other person answers, it drops after 55 seconds. When they called me, I heard the same beeps and then the call dropped.A...
I've been getting these annoying robocalls on my iPhone from the 561 area code as many are aware of. Let me preface by saying that any other call comes through OK. So after I hang up, I go to the settings and block this caller. Later, I get a voicema...
As the title states, I want to switch to one of the promo plans before they expire on the 22nd. My current plan is data only on autopay and would like to switch to the $25 1gb talk/text/data plan. When I was going through the switch, I saw this: If t...
I have an old grandfathered $81/90 days plan from 2 years ago with unlimited provincial talk and unlimited international text/picture. I used a prepaid add-on bucket for data. I decided to change my plan last night to the new $25/month unlimited cana...
I am on autopay but my payment was not processed. After 4 days of no service they posted enough to cover my data but I still have no phone service. I also tried to make a payment and that didn't work either. Help!!
Hey folks, Everything works fine for me and I've got a strong wifi signal and LTE too but my iPhone will not allow SMS to go through. My APN settings look good but is there another setting I might be missing? Only joined PM a couple months ago. SMS...
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