IMPORTANT *******

[Johnduplisea]

Okay so I have the 50$ plan that was scheduled for the 20th at 2am and I didn’t pay it tell the 21st  just earlier , Paid in full & my account is still expired ? (Plan expired) & So I check payment history & the 50 was taken but my account still won’t work 

[esjliv]

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@Johnduplisea wrote:

Okay so I have the 50$ plan that was scheduled for the 20th at 2am and I didn’t pay it tell the 21st  just earlier , Paid in full & my account is still expired ? (Plan expired) & So I check payment history & the 50 was taken but my account still won’t work 

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HI@Johnduplisea ,

You have maybe lost connection to the network. Try taking out and reinserting your SIM, then reboot phone.

[gpixel]

@Johnduplisea try enable/disable lost/stolen mode in your self serve account and click the "reactivate" button

contact customer support here if you still can't activate your service

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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