Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, does anyone have a link for a newer "international countries" list, the most recent dated one I found was from 2017.In particular, curious if Switzerland is back on it. It was on the old, old one, but was taken off in the ~2017 version.Thank you
My cellphone was lost in last week，I already contact the police Office，but still not found，I have my cellphone IMEI code and I want I could lock my device。
If I purchase a phone that says it uses LTE advance, is that enough that I could be comfortable it would work on PM? I am considering a Samsung Galaxy A5Thanks to all for your input.
Just activated a sim card and bought the $25 per month plan. I sent a test text to my other phone, tried calling it and tried receiving a call from my other phone. It is telling me I need to purchase an add-on? Both numbers are local numbers. Help?
Hi Mods,my account expired without my knowledge (no reminders or warnings were sent.. maybe it would be good for PM to send a text message a day or two before expiry if there isn't enough money on the account). So I topped up my account yesterday (be...
So I inserted my new public mobile sim and am signed up. Everything is working but I really want to keep my old koodo number. So I sign into my account and click "change numbet" and then try but am told that number is not available!! I tried to ask a...
My service from Bell already been cancelled, so I suppose the switch process already done. Why there is no service from publicmobile? My account looks all good and have paid . What's the problem? So frustrated!
To Whom It May Concern, My account # is: xxx and phone # is xxx. I added Data service on May 13th, 2019. But it doesn't work at all. When I went out without wifi, I couldn't use any Internet. However, on my Data Usage, it showed I used the data. I...
Hi there, I placed an order for my girlfriend to get a sim card over a week ago, how do I track or find out the status of the order? It was placed on may 10th
I am told my phone number is invalid so I cannot pay and when I type in where I activated my account I am told it is not the correct answer. I am assuming I have lost my account and will have to buy a new SIM card. I will never sign up with a company...
Apologies if this seems obvious but..... My wife and I both have Public Mobile Canada wide calling plans. We're going to Florida in June, we'll be spending time with family from the UK who'll also be in Florida. If we're looking for an add on to call...
How do I restore permanently deleted voicemails?
I activated my Public Mobile connection on May 18 at a nearby Walmart. While I am not too worried because Auto-pay is enabled, I still couldn't help but notice two things (apposite screenshots attached). I know I need to pay before June 18, and henc...
Hi all, i Have active plan but cannot make calls. How to solve this issue ?
Just upgraded my phone from a Moto G2 to a Moto G7 Play and got a WiFi calling notification which said I needed to update my address and then brought me to a dead Telus link. After looking through some posts on the forum it says its not supported. A...
I changed my plan immediately, but my rewards did not apply. Do the rewards only apply with autopay or when the plan automatically renews?
I tried porting my Petro-Canada Mobility number over through the self serve portal. While the request was submitted successfully, I was called shortly after by a PM rep letting me know that the port failed because I needed to top-up my Petro-Canada M...
Can I only purchase a pre paid phone card at Walmart ? If not where else can I go
Looking to port my number (former PC Mobile Customer). I tried online but I got a message saying it can't do it or something. Please help! Thanks!
How long does it take MODS to answer you guys back? Sometimes they dont get too me for one week
I purchased a voucher for $28 dollars yesterday for my public mobile account, and when I tried to add it on my phone it told me that it was unable to process the request at this time. the voucher number is 1**********1. The phone number I am trying t...
Hello everyone, I will be travelling from Ontario to BC for a few weeks and was just wondering if I will be able to access my current data plan over in BC, or do I need to purchase a separate add on data package or sim card? I only have Ontario wide ...
Hi There, Please let me know how to get my phone activated with 10 days US roaming(voice and Data) for $20. Please response it asap. Thank you, Jayeeta
I've activated my account and my phone number has switched from Koodo. The phone seems to recognize in the settings that it is a Public Mobile phone now, but in the top left corner where it should say Public it just says no service. I went to the sit...
Hello, so I signed up with Public Mobile half a year ago at London Drugs in Calgary downtown, I chose 403 area code. Since then I have been given a couple of feedback that my number is an overseas number when people tried to call me. I shrugged it of...
Hi, I got calling from “no caller ID” recently. How can I track their number.I searched google there’s some options, however since I’m uisng public mobilenet work, are there anyway I can track the number?
Hello, i noticed that the numbers not listed on the buy addons page are unable to be reached by our Public Mobile phones on this network at this time. i really would like to know what the reason is for us customers not being able to cont...
Its been 2 hours and my number still hasn’t ported over yet please help I need my phone for work
I upgraded my plan last month from and switched it from a 90 day cycle to a 30 day one. My credit card was charged last week for the new plan but my account has not been updated to it (I upgraded for more data and I do not have any more). Additionall...
I want to be refunded my money that you had taken out of my account. Your company had cut my services and then few days later took money out of my bank. Within that time your company cut my services I had changed cell providers. I would like to deact...
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