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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: phone plans /tab @ Opening stores

1. I am wondering whether Public is planning to offer phone devices/ plans/ tab at their coming stores, or online in the near future?

Re: initial activation of Public cards on specific Devices

Hey! I tried to initiate my sim card on multiple devices, however, some of those didn,t work.It either gave me a network PUK code needed which I was wondering where to get (from Public?Another diversion, was to enter the IMEI code and check compatibi...

Data Not Working

Hello,I have recently received a new phone from online, the Doogee S90. Actually I just received it yesterday. I have also very recently got on with Public Mobile, only a couple of weeks now. I can make and receive calls and text messages. However, I...

Resolved! Service Cut Off, Not Renewed after Payment

Hi,Have had a great 7 months with public mobile. I recently switched credit card providers and completely forgot to update my public mobile account. I didn't recieve any notification saying my payment was declined so never noticed. Today I noticed I ...

Phone Plan

Hi I just payed for my plan a few weeks ago on public mobile and im not able to call anyone as it says i havent made a payment when I have made it so could you fix this isssue.

Resolved! The dates for registering a credit do not go high enough it stops at 2024

I can not replace my old card with my new card because the date I need is not there. The drop menu only goes up to the date 2024 and I can not manual enter it.

when I go out of Canad u upon returen i do not have cellular network availability

Resolved! Help please

I have been having problems for the last 2 weeks. I forgot my self help password and it took a long time, but I finally changed it. Now it says 'does not reconize username or password' I have been trying everything, but the same message keeps coming ...

Resolved! Monthly payment.

Do I have to do all this stuff again next month if I don't pre-approve payments?

Resolved! Rewards and acount transactions

Hello, so I've noticed that on my online account transaction history it shows that I was rewarded with the 2$ auto pay and shows that I have been paying 23$ for my monthly service . But my TD bank acount transaction history shows that I have been cha...

Resolved! Balance automatically used

I had balance and in my account it’s atomati charge. I never use auto dabit .how to get my money back?

Resolved! Public Mobile not porting number from Koodo prepaid for over a week

I activated a new number with PM on Friday 19 Apr 2019 and requested a manual number port from Koodo as instructed by messaging the moderators. They confirmed they received my information. It's now Saturday 26 Apr 2019 and the port isn't done, and th...

Resolved! Plan change charges

Hi everyone.Just got connected to Public mobile. Was picking a suitable plan for my daughter, and had to change plan two times. Didn't realize that system charges you every time when you change plan.Question, can Public mobile put money back into the...

Resolved! Signal strength dropping in town, dropped calls once and awhile

Hi does anyone have a solution ive changed my network connection from auto to 2g and 3g once and awhile ill have no connection or low connection any way to improve this?

I was charged activation fee

Hi, I just got home from signing up and the location where I signed up (south common mississauga) did the following: 1- charged me a $30 + tax activation fee (I questioned this but the rep there told me this always applies) 2- rep told me my referral...

Resolved! Where to buy unlocked phone in store?

Looking to buy a Moto G7 Play and I want to pick it up in store. A few providers in my area (Bell and Virgin) have it in stock but won't sell it unlocked without a plan. Can they do this? I would have thought the retail workers could be cool with sco...

Network not linking to phone.

I set up a brand new PM account to a brand new phone and it is not connecting. Compatibility is good and SIM card is activated.

Overcharged - Lost my credits

Last charge to my credit card was full price for my plan. I lost my $18 in credits. My account shows the credits but looks like they wern't applied. Can a moderator help me sort this glitch out and issue me a refund? TIA, Mike

Phone plan doesn't work after purchasing phone card

My phone doesn't call out anymore I purchased a phone card to top up it says my plan is on but it's not working any ideas? Do I have to wait or something? Very frustrating

Resolved! Not receiving incoming calls or text messages

Hey, i just ported my number from ice wireless and i can make calls but i cannot recieve calls and neither can I recieve text messages. Data works fine. Someone please help me! thank you

Resolved! changing the PIN

can I change the PIN on the account? There must be a way, but I just can't find it... Thank you!

Sim/Credit Card Activation keeps failing.

New customer. New Sim. Trying to activate the sim, choose a plan and start using the service. But the system keeps claiming that the CC/billing info I've entered correctly is not working/valid. Even on TWO different browsers the same result. I don't ...

Resolved! Second phone with PM - same account possible?

I moved my phone to PM a few days ago. I am now moving my wife's phone as well. Is it possible to use my account with the PM for both phones or I have to create a new account for each? So far I haven't found a way to put the second phone under mine. ...

Resolved! Incoming call from voip.ms, other party can hear me, I cannot hear them

Someone call me using voip.ms, I cannot hear them but they can hear me. If I call them back, we can hear each other. I am using Samsung Note 5. I tried different phones (Samsung Note 8, iPhone), all same issue. No issue if people call me from a landl...

Resolved! getting US Roaming when already in the US

If I purchase US roaming before I leave Canada and I want to buy another 10-days worth, when already in the US, should I wait until the first roaming package expires or can I purchase another before that, while I still have roaming data on my phone? ...

Resolved! my account

i cant get in to my accoount i even tried to re register still cant

Help

Activated my plan but cannot calls or message even my datas not working it said that suspended

Ported number from Koodo, unable to create serlf-serve account

I was a prepaid customer with Koodo, but ported my number to Public Mobile. My phone is working with the Public Mobile sim card -- talk, data, text are all working as they should be -- but I can't create a self-serve account. It's been over three hou...

Resolved! Free sign up/ month

Does anyone know if/ what promo is up/ upcoming for new accounts? Like the one that gives you 2 months Free when you first sign up, or anything else?

Resolved! Port my previous number

I sent the moderator my koodo information so they could port my number. How long does it take for them to do that?