Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My Samsung A5 says I inserted a network locked SIM card and I need to enter a SIM unlocking PIN. It isn't the PIN I created when activating my account. When I look at the SIM card status in settings, it recognizes the network as Telus. What is goi...
same as above i just switched from lg g3 to g5now slow to send the other person cant rec say failed to download attchmetsent a test thru telegram and works my data is onam i missing somethingthank gary
Hi I need help, my service been suspended and I topped up my account I would love for my account to be to unsuspend because I have money on my plan but I been suspended I would love to be unsuspend it's only bin a day.
I've been on Public Mobile for over a year. All was well until I got a new phone last week. Everything works except two apps only work on WiFi - they will not connect with mobile data. I've tried all the suggested solutions I can search out. The new...
Occasionally i have an issue signing into the community. Usually it's on Firefox but sometimes on chrome as well. Last night and today I couldn't sign in at all. On either browser or username. However when you look at users online it has both usernam...
If you people would stop saying my credit card doesn't work when there is absolutely nothing wrong with them we wouldn't have a problem. This so you don't have to payout the little discounts????
Hi, my account and line got disabled 2 days ago and I don't understand why since I've been using my plan up until a few days ago. Is there a way to get my line and account back because I was just using my phone with the plan that I payed for a month ...
Hi, I would like to know if we can call as well foreign mobiles and landlines with the 400 international minutes add-on and I didn't found this information. If you have an answer i would be glad to have it, Thanks, Have a good day
helloi recently switched to public and wanted my Number ported to public. All is working except I cannot receive calls. i was told to contact my former provider, Rogers to request they remove port protection on my phone number. This has been done.I w...
My sons plan expires on the 19th. He won’t be able to use his cell phone for the next 2 months so was hoping he could just let his plan lapse and start up again in a couple of months. But he doesn’t want to lose his phone number as he would like to k...
Hey my account was suspended because their wasn't enough funds on my card for auto pay but so I stopped up and now I have the funds available on my balance hope you can un-suspend my account please
I have been on auto pay for years . autopay did not deduct payment. Account suspended. cant add credit card. Not impressed that my account could be just suspended with no warning, and I checked with my credit card company and they say no payment was ...
My old phone plan (virgin mobile) ends on the 4th of september. I just activated a switchover to Public mobile. Is there any way to delay my payment / start of my new (public mobile) plan until that date? Who would I speak to for this to happen?
I have a friend who wants to suspend their service for a couple of months is there any real difference between using lost/stolen to do it or allowing the autopay to fail ?( the card has a hold on it) Once suspended what happens to the voicemail? Ca...
I completed the activation procedure but when I reached the final stage (payment), after submitting the form, I was redirected to a "404 not found" web page (timeout). I have no idea what the status of my activation is. When I try to sign in at https...
Hello I registered for public yesterday and used a friend referral code and the credit didn't show up in my account. I thought I'd give it a day and now I'm seeing my auto pay reward but still no credit from the friend referral. Thoughts? Thanks
My daughter lost my phone and has no idea where it is. It's long dead, is there a way to tell where the SIM card was last pinged in order to track where it might be? Thanks.
I bought public mobile payments card today but it not working i tourned my phone off and then on even taking the SIM card out and back in still i can’t get the voucher working thx kym
Maybe I'm having a slow day but I am struggling to come up with a reason that vouchers are worth it if I have a credit card. I have read some other threads on this but it seems people get confused with the question and insist you are not double taxed...
