Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi , I changed my plan to the 5 GB LTE about a week before my cycle ended. Was charged full price for it but read that in 24 hours that my referral credits would apply to the account as I have $22 in monthly referral credits. It's been going on 3 day...
I need help on logging in to my account.I just register my monthly plan Saturdaysystem send me an email that show me with blank summary info.When i try to loggin to my account, seems like the system can't identified my email.if i try to reset passwor...
Account Status: Plan ExpiredMy Plan$30 per 30 DaysAvailable Funds: $0.00Amount Due: $30.00Payment Due Date: Oct 22, 2018Date Of change : Oct 23, 2018This plan includes: -- Unlimited Canada-wide Talk- Unlimited International Text- 4.5GB at 3G SpeedAut...
My text messages are not working also neither is my data. I tried to see how much data ive used but cant find it
I've been with PM several years with no issues but I discovered that at some point in the day today I stopped recieving sms texts. I can still send them and I can still make and recieve calls, I just can't recieved them. I rebooted my phone, I took o...
Hi when I’m on the phone talking and I get another call when I answer the call the line goes dead. Any ideas
So my wife’s phone isn’t working, despite having enough funds on the account for even next month. They’ve taken the plan funds, yet the account stays suspended / inactive. Here is the post https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/...
Hi, I changed my plan to unlimited Province calls and text but when I call my home phone (VOIP phone), the minutes are still debited on my 400 international minutes bundle, even if this VOIP phone is a local phone. Is it normal ? Thanks
I have been locked out of my self serve account and need help reactivating it.
I changed my plan and have waited the 36 hours . I still have no service !!!
I’ve just signed up to PublicMobile on Saturday and still trying to get me PC Mobile # transferred but unsuccessful. I have made 2 requests to moderator team but no reply, I am getting a bit frustrated, can anyone help?
HelloIts been over 24h that we've activated a new Public Mobile line (porting in from Virgin Mobile pre-paid) and while it appears that the porting worked instantly when we were at Walmart, we've now confirmed that:Nobody can reach the PUblic Mobile ...
A few weeks ago, I changed my plan for the next period which is October 25. But it doesn't show in my account. The new plan is going to be 50$ per 30 days and includes:- 8GB at 3G Speed- Unlimited international Text- Unlimited Talk to Canada and the ...
I ported out my phone number to Koodo, but I'm still getting billed for service that I don't have?I was charged $40 and I don't even have an active line with Public Mobile anymore.I can't even login to check my account number? What is this madness?
I cant make calls or text i just swich plan to unlimited call and text province wide.i just keep saying long distance
I'm locked out of my online public mobile account for a long time now, not sure how to get it unlocked. xxxxxxxxx@xxxxxxoo.ca but I am using xxxxxxxxxx@gmail.com as now that I am alumni my email is delayed somewhat and I have issues accessing the xxx...
Did a plan change yesterday and now the i cannot make any phone calls, use data, text. It says my account is still activate and not payment is required until Nov 19th, 2018. Can someone contact on 204xxxxxxxxxxx since my phone isn't working. CTN is 2...
Can someone on the moderator team walk me through porting as I am getting the following error: We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new nu...
My number was ported over a couple days ago but not released properly on my old provider. I cannot receive incoming calls right now , and I now have the proper old account number , could someone please help me set up the port so I can be fully on Pub...
I activated my PM SIM yesterday with the option to port from Virgin, but still haven’t got the confirmation message. However I tried calling someone from my PM SIM and the Virgin number appeared. How do I know whether my port was successful?
I GAVE WRONG ACCOUNT NUMBER WHEN DOING ACTIVATION
Hey all I changed my plan and 4 hours later realized I didn’t add calling, so I went and paid another 50 for calling as well and changed my plan. Is there anyway public can or would credit an error like this that happened in such a short amount of ti...
My IMEI has been unfairly blacklisted only on the Telus/Public Mobile network. I bought my device directly from an Apple store and have not reported it lost or stolen. I do not have a contract on this phone and have only ever done pay as you go. W...
hello i set my account up and i forgot the email and the password also the 4 digit pin, and i have made a payment to my account 3 days ago and my phone still isnt working, please can you help me with this 343-261-7740 is my phone number
I have provine wide plan but I made a local call today and it said it was not covered by my plan
Purchased the 500mb US roaming data add-on before boarding a plane this morning, now I’m stuck using wifi at the airport until I can figure this out. I used 611 to purchase the add-on. It said in the first step that $20 had been successfully added to...
It's saying that local call is long distance.
I have been trying to make a call and get a message saying all circuits are busy try the call again later. I used our other cell and it went through no problem. Is there a problem with the PM service right now, or do you know what can cause this?
i have put port out request from last 15 hours to some other operator and i have provided the correct account number for my number 236xxxxxxx why my number has not been ported out till now
Hi, My name is Japneet Kaur. I registered for a public mobile sim yesterday afternoon. It has not been activated yet. The sim number is 8912230000*********. I was hoping for it to be activated within 2 hours of the registration. Please let me know by...
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