Payment

[Andy9913]

I have purchased 3 vouchers since yesterday and none of them have been accepted 

[geopublic]

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@Andy9913 wrote:

How do I submit to PM?

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To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Andy9913]

How do I submit to PM?

[geopublic]

@Andy9913  Some vouchers can take hours to become active within Public's system so if you just keep trying every couple of hours and they should eventually get accepted. If by the end of day you can't enter them then submit a ticket to PM and include the 12 digit PIN numbers and they will enter them for you.

[gblackma · Accepted solution]

@Andy9913 take snapshots of your vouchers, contact the moderators and ask them to add them for you. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[Andy9913]

Have called several times 

[Andy9913]

yes , I have tried calling it in and doing online several times , even purchased another voucher incase that wouldn’t work. 

[hairbag1]

@Andy9913...

Try dialing 611 to get them applied to your account.

[dabr]

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@Andy9913 wrote:

I have purchased 3 vouchers since yesterday and none of them have been accepted 

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@Andy9913   Some vouchers can take upto 24 hours before the funds on them become available, so keep trying to load them throughout the day.  Also have you tried to load them by dialing 611?

[esjliv]

Hi @Andy9913 ,

Did you follow these steps:

https://www.publicmobile.ca/en/ns/get-help/articles/top-up-your-account

Payment voucher PINs are 12-digit numeric codes located on the receipt. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. To top up using a voucher, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘One Time Payment’. In the form on the next page, select ‘Payment Voucher’ as your payment method and enter your voucher code below, then click ‘Submit’.