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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Emergency Alert

Recently NS just sent out an Emergency Alert, this was real and not a practise. I did not receive this. I have an iPhone 6s and if I go to settings, notifications and scroll to the bottom there is no government alert option to select and turn on. How...

Resolved! Locked out of self serve

Lost my phone with all of my information on it that I do not remember I want to transfer my account to a new sim but can't

Auto Pay suddenly stopped working

Hello,I’ve been on auto pay for over a year now with no issues. Suddenly this month my payment did not go through and my account is suspended because PM “could not verify my card information.” This is the same card I’ve been using, and as far as I ca...

Unable to login - get referral code

I'm not new to PM but this is my first post. I first SIM purchased in 2018 with another for my step kid a few months ago. Just purchased another for my other kid and I can't log in in spite of having an active account. "ForgotPassword/LoginUnsuccess...

I can not access my data

Hi there, I have a $120/ 3 months plans with 3GB at 4G LTE. I received the text from PM saying "thank you for my payment" (autopay) on March 16th. On March 27th I received a text saying I used up 75% of my data already. When I go to my account and lo...

Resolved! Reward discount bugged?

I just noticed on my mom's bill around the time she gets her 1 year loyalty discount she didn't get auto pay discount for some reason is that normal? I never really paid attention to my PM bills cause I always expected it to be right and I can't see ...

Resolved! Payment submit button is not activated.

I need help in re activating my plan which was suspended. I need to make a payment but the submit button on payment page is unavailable. Autopay is active. plan expires tomorrow unless i make a payment. Please help me reactivate my plan so that I d...

My payment information has been stole from your site second time

Good evening everyone I do not know if I am the only one, but this is the second time some thiefs are trying to stole my information, the only place I' ve register my credit card is for paying Public Mobile and this is the second time it happend it s...

Resolved! Promo Offer Confusion

I downgraded to the $15 dollar per 30 day plan due to the covid19 and not using my data. Public mobile texts me saying they have an offer just for me and will give me an additional 2GB for $10 a month plus tax. I reply yes, and they say my next plan ...

Resolved! donation via short code (foodbankscanada)

never done it before, wondering how it would work with Public would it go on my next 90 cycle?

Resolved! Phone port

Can I port both my phone number and my wife's phone number from a joint account at Telus to Public Mobile?

Data

I paid for last month and this month and I'm not getting my data

auto pay rewards

I have activated auto pay from 1st day (near 6 months ) , but I have paying total amount each month without any discount. I want to know what’s the matter? thanks

Upgrade plan

I would like to upgrade my plan to the 40.00 plan

Invalid SIM Card -Sumsung S5 (NEO)

Issue:I have recently moved over from Bell and brought 4 lines over. Two of the phones are working fine after activation and porting those numbers over. I have two others, both Samsung S5 Neo that keep getting Invalid Sim card error.Troubleshooting s...

Mobile hotspot does not work

Hello! Need a bit of help here. I own LG G6 and my mobile hotspot doesn't work for some reason.To be specific, whenever I try to enable my mobile hotspot, it takes a bit of time saying "authenticating" and it says: Authentication was unsuccessful. Th...

Phone plan non functionning -refund-

Hi, I purchased a phone plan at $40 that includes 5GB of 3G as well as Unlimited Text. I followed all the recommandations on the forum but I never got internet to function on my phone. All the texts I send are either being send with a 20 minutes dela...

Texts not coming in

My texts haven't been coming in since Thursday. I've been rebooting my phone and nothing. The incoming texts from Thursday until today finally all came in after rebooting this morning. I'm extra frustrated because I missed an important text, and ende...

Half price sim cards 20% off vouchers

No self solutions for info posts. Moved to Lounge @Tiana_V

Autopay took a 90 day payment plan out instead of 30 day plan

So my autopay is set for 30 days but this month you guys took out 90 day payment. Why?

Resolved! cant log in to my account

dont remember the email or pass word how can i reset or make a new account

Porting a number from TextNow

Resolved! Porting a number from TextNow

Hello, I activated a new Public Mobile account this morning and tried to port my existing TextNow number. I can now make calls and send texts and others receive them under the correct number. But anytime they call or text back it would still go to ...

I am not able to login my account and recharge

hi, I am not able to login my account and recharge, i am trying to reset my account not able to do that also, this is my number **********, Please check and do the needfull Thanks Ratheesh

Resolved! password reset

when is PM EVER going to get their password reset option when logging onto "my account". i literally reset it over 5 times and it stil doesn't work.

Resolved! Transfer funds

How can I do this from lost sim card to current sim card

Im officially in my first renewal

I didnt get a text to say it would be renewing tonight, only that my amount was due from a couple days ago. just because i was curious i logged in and i am "expired" but i texted myself and it went through just fine sharing just because i felt like i...

Email compromised - can’t reset password to that email

Help! I need in - this month have been locked out of my email as it was hacked but I need my password reset done and this is the account it would go too

Resolved! data useage discrepancy on PM account web site

my detailed data usage history in my self serve account on the PM website only adds to 6.398mb but on my overview, data useage reads 23.058 mb and is steadily rising. Why the discrepancy? I'm not looking at my phone data use! I've only been with PM 2...

Resolved! Issue with buying Sim Card

Hi there, I had an issue with my purchase (internet DCd right when i ordered my Sim card). Just wanted to see if there was a way to check if the order went through as I got charged, and who I would contact for that. Any help is appreciated!

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