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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point names"

Cannot find "Access Point names" under the settings tab so cannot proceed. Any kind someone help?

Problem with Account

Hi. I registered yesterday for a Public Mobile Account - at a retail shop in Montreal. The sales person assured me that since it was Black Friday, that I would enjoy double the data that the current plan offers. Currently it's 40 dollars with up t...

Resolved! Change Plan

My Plan just recently renewed. I want to switch back to a lower plan. Here are some questions; 1. Do I wait until the renweal date to change plan?2. If I switch now, can I still use the plan which I paid for? 3. if I switch now, will it automaticall...

US Roaming NOT working

I purchased US roaming package and it says it is not active. I have tried EVERYTHING but still can not get it to work. HELP as I purchased it to use right away and can not access the service to communicate with my children. Thank you

Charged Twice

I went renew my plan i used my credit card selected amount due. Public Mobile charged my card but instead of activating my plan it just put the funds in my account. I tried to activate my plan it kept sending me to the credit card screen. I thought m...

Is the Black Friday offer pertainable to me?

Hi I just signed up with Public about a week ago, received a $10 credit however for the Black Friday sale Public is offering 1 month free. Wondering who I can reach out to, to inquire about this. I would hope they'd honour the Black Friday sale for a...

How do I get involved with Beta and take advantage of promos?

$20 Referral Credit Doesn't Show Up

Last night I referred my brother using the code I was provided to receive a $20 and for him to receive a $10 credit. While the $1 per month credit is showing up in my rewards, neither his $10 or my $20 credit shows up. Any idea why? I got a text mess...

US Roaming Talk and text not working

There is a large number of people experiencing an issue where the Talk and Text are not working when you purchase the US Roaming package. It seems like data is working and below is the response I got from Public Mobile earlier today when I brought t...

Resolved! roaming

Hi all:I bought the add-on for US roaming, data, talk and text. It doesn't seem to be working. I keep getting the message: "Sorry your current plan does not include US roaming text messaging,,," even though it went through on lmy credit card $20 plus...

Hi.

To be able to get the USA 8$ add on for US txting, do l have to at least be on a minimum 15$ month plan, or can l simply add the $8 to my account to just get that 10 day US texting??l currently have no money on my account, and would only need it to g...

Refund

I purchased extra add one and two of the same accidentally trying to get my talk and text to work while in us. I purchased $60 worth of adding and none of them work. Can you remburse me please??

Resolved! Customer service

Hi does anyone know how to get in contact with one of Public mobile agent/representative. do they have a phone number i can contact them?

Resolved! Signed up Today

I just signed up. I don't see the additional data for signing up for the $35 package. Also, it says another Black Friday deal is a free month. When will I see that? Just wondering?

Resolved! Can't Make or Recieve Calls

Hi, im on the $10 plan with 50 mins Canada wide calling. starting yesterday, i cant make an outgoing call. the machine says i dont have an active long distance add-on, even though im trying to make a local call incoming calls go straight to voicemail...

SIM not supported

Hi. My new iPhone (11) does not supported my SIM. I was advised provide my carrier with my IMEI & Serial Number to add my phone to my plan and activate it. Has anybody had any issue like that? Any solution? How to send my info to Public Mobile?

Paid by auto payment method but can not generate call

My account is set in auto payment system from last couple of months. I have changed my plans last month and activation date was Nov 19, 2019 but unfortunately I can not make a call whereas the system showing account credited and debited as well.

Resolved! Setup Question

If I take my unlocked Galaxy S7 phone (currently on a Telus plan) to a local Public Mobile kiosk will the person there be able to set everything up for me including porting my Telus number so that I walk away from the kiosk with a working Public Mobi...

Phone not allowed for Voice (Samsung Galaxy S9)

Phone was working fine for the last months, but all of the sudden today I am getting Phone not allowed for voice. I bought the phone from Kijiji, I checked to make sure that the phone is not blacklisted, and it shows that it's not. Please help.

Resolved! Porting a landline to/from Public Mobile

I currently live in Vancouver and I have a landline with Shaw. I'm considering porting it over to a mobile network like Public Mobile. In the future, if, for whatever reason, I need/want to port it back to a landline provider, it that gonna be possib...

Autopay worked fine for 2 months now no debit went through and account locked. Why did autopay stop

Resolved! US Roaming Not working

Have a verified purchase, and monies removed from account as of yesterday Nov. 27. Today is Nov. 28. Account shows should be active for roaming talk and text. Checked carrier it shows T-mobile. Have rebooted phone. I know the roaming worked at ...

Resolved! Availing Black Friday Promotions

Hi, Just switched to PM yesterday and now they release this one month free for new plan. Can I still avail this promotion? Thanks for your anwers!

messages converting to MMS

I just bought a Samsung A10 phone and set everything up moved my sim card to the new phone. I went to message my friend using Samsungs messaging on phone and it was sent as MMS. I tried several times and the same thing. When I go to start a message a...

Black friday sale

I know this is probably a long shot but since public mobile has such great deals I was wondering if there is anyway I can get the free month with the black friday deal even though I signed up yesterday? I'm wishing I had waited the extra day!

Issue creating account (I hit the back button during setup, now says invalid sim)

Hello,I was in the final step of setting up my account, then realized i forgot to enter the referal code from my friend, so hit the back button to go back to the first screen. Now when i hit continue it says invalid sim and wont go past the inital s...

It not working

It just say no services

Don't have a working phone number...

I activated my SIM card and switched my old phone number over. It said it worked, and my old number is up in my profile. THE PROBLEM: I call "my" cell phone number from a landline and someone else answers! I used the self-serve platform and tried to ...

Resolved! US Roaming Add-on - Data Working But Not Text or Talk

I purchased an US roaming add-on ($20 for 250mb, unlim text/talk for 10 days) yesterday; however, now that I am in the US, only the data part of the add-on seems to be working. I am basing this on that it says I have used ~3mb of the data add-on, but...

Can't get data to work

I've been with public for over 2 years now. I have an LG G4 Android that's evidently compatible with the network for texts and calls. I signed up for a data plan like, ages ago, and couldn't get it to work during the month I had it so simply cancelle...

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