Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27936 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39959 Views
  • 185 replies
  • 29 Bravos

US Romaing

Is there a way to reach a public moblile customer's service agent? I am trying to buy a US roaming add-on for 10 days that costs $20. I have $22 in my account but when i choose that add-on, they say i don't have sufficient funds in my account. Thanks...

dayauob by Great Neighbour / Super Voisin
  • 1092 Views
  • 12 replies
  • 0 Bravos

Plan not working

@CS_Agent My phone's plan seemed to stop working today. Can't use data, make phone calls, or text. Online portal says my plan is active and I have auto-pay set up. I think I set it up so my plan switched to the $40 5GB plan last night and the payment...

yyd27 by Great Neighbour / Super Voisin
  • 633 Views
  • 2 replies
  • 0 Bravos

Resolved! CHARGED INCORRECTLY - CHANGE PLAN

Yesterday I did everything for change my plan on my due date. I loaded with the necessary amount and changed the option for a 40 $ monthly. Before 11:59 my current plan was expired and I was charged in 20 $ , what's happening? Now I don't have funds ...

gutoveloso by Good Citizen / Bon Citoyen
  • 1761 Views
  • 18 replies
  • 0 Bravos

Resolved! My phone says active but won't call or text

Hey so I added funds to my account and my account says active but won't let me place calls or text when I have a plan for unlimited text and talk it won't even let me call voice mail please it's very important I get my phone working I have tried turn...

Simba2 by Good Citizen / Bon Citoyen
  • 1439 Views
  • 11 replies
  • 0 Bravos

Bonus Data

On select plan get 500mb bonus data with auto pay 

Gwarraich by Great Neighbour / Super Voisin
  • 725 Views
  • 4 replies
  • 0 Bravos

TODAYS ACCOUNT ISSUES.. DEC20

Lots of members having the same issues today but spread out over many threads...maybe post problems and solutions HERE...keep them all in thesame thread

Carld123 by Deputy Mayor / Adjoint au Maire
  • 671 Views
  • 4 replies
  • 0 Bravos

Unable to login to my account

Hi, I am unable to login to my online account. I did click on forgot password but when I enter my email address to proceed to security question it does not allow me and provides an error message.Would appreciate assistance in resolving this issue. Th...

Plan renewed on autopay but not working

So my plan did renew last night they took 37$ from my Visa card but somehow I’m still owing 20$? So is my other account anyone else have this happen. I have msged mods already I’m just wondering if anyone else has had this happen. 

F17BFAC9-F0BD-4BE0-B216-C139F7BCFC45.png
Zoryan by Good Citizen / Bon Citoyen
  • 1148 Views
  • 5 replies
  • 0 Bravos

Resolved! sim card issue

can not call or text plan payed and active. second pablic mobile sim card works on this phone. account payed 48 hours ago... plan $25 per month. please help to resolve this issue.

evgeniagut31 by Great Neighbour / Super Voisin
  • 606 Views
  • 2 replies
  • 0 Bravos

Resolved! 30-day plan debit charge? ($10)

I posted a payment on my account of $25 which left a balance of $50. I went on this morning since it was supposed to renew and two (2) charges were applied to my account each the amount of $10. Both for the same reason (30-day plan). I am wondering i...

rileygm by Great Neighbour / Super Voisin
  • 672 Views
  • 1 replies
  • 0 Bravos

Help

Hi i was wondering how i can get some help. I had a 57 dollar plan and then i changed it to 45 dollar plan which was the same plan just cheaper. I had a balance of 12 dollars. So i bought a 45 dollar top up card as my plan was due to renew today. My ...

amandarene31 by Good Citizen / Bon Citoyen
  • 1728 Views
  • 19 replies
  • 0 Bravos

Does Public Mobile support Android Oreo 8.1 Devices?

My question does Public Mobile support Android Oreo 8.1 Devices?  I have discovered that Android Oreo 8.1 does not allow the phone owner to change, edit or add APN’s and their APN settings.  That Google has set this up so that only  service providers...

Wattsy by Great Neighbour / Super Voisin
  • 1178 Views
  • 4 replies
  • 0 Bravos

Voucher value "Disappearing"

Purchased 2 SIM cards and 4 $20 vouchers in order to swap out 2 lines last night.  Switched my personal line last night.  Everything went through without issue.  Repeated the process for the second line and when we went to activate, it stated that th...

Sloughran by Good Citizen / Bon Citoyen
  • 741 Views
  • 3 replies
  • 0 Bravos

Plan failed to renew

My plan was due to renew tonight and it failed to renew properly, leaving me without any service. I'm on $40 for 5gb 3G data/unlimited canada (I believe before they changed it to 4.5gb + 500mb autopay?). Autopay added $40 to the account, the account ...

Reznale by Good Citizen / Bon Citoyen
  • 978 Views
  • 5 replies
  • 0 Bravos

Resolved! Service stopped working

My phone service just stopped working all of a sudden.  It says I have no plan. Voice calls, voicemail, text nothing works. I login to my account and my autopay just came out and looks like that is when it stopped working but it shows me having no pl...

Zender by Good Citizen / Bon Citoyen
  • 2024 Views
  • 18 replies
  • 0 Bravos

How to check for minutes/texts used/left?

With a $10 50/50 plan, is there an alternate way to check how many minutes and/or texts have been used or are left, other than logging on to the online profile?  I was hoping that calling 611 would do it. I cannot find any other way. If someone knows...

Texting

Hi just wanted to find out why when someone texts my number I don’t get the text 

KJM by Good Citizen / Bon Citoyen
  • 484 Views
  • 2 replies
  • 0 Bravos

left 0$ in account b/c on holidays but $ withdrawn from credit card

I was set up on auto pay. Every month I made sure my account  had enough money to auto pay my monthly charge. I went on holidays and made sure I had 0$ in my account so P.M.could not charge me the monthly fee. The surprise was P.M.took the money  dir...

Christine77 by Good Citizen / Bon Citoyen
  • 1834 Views
  • 12 replies
  • 0 Bravos

Question on account

i changed my plan today as it didnt auto renew and now i cant connect to the provider and it was working this morning till i topped up my acc with the $50 plan for 8 gigs of data.... really wanna know how long it will take to get it working as i paid...

Csrf071990 by Good Citizen / Bon Citoyen
  • 1126 Views
  • 10 replies
  • 0 Bravos

Resolved! Plan and Add ons

I tried to make some calla and even access my data but it keeps saying I don t have access to long distance call. I can t access my voicemail. I went online and it is say my plan is activated. Thanks for the help.

BBYM by Great Neighbour / Super Voisin
  • 797 Views
  • 3 replies
  • 0 Bravos

Resolved! Transferring Phone Number to Public Mobile from PC Mobile

If you go to transfer your phone number through your account, and right away when you Check Eligibility you get an error, how often does it work to get your phone number? I have kept my PC Mobile account active, I have PM'd the mods, just waiting on ...

Voicemail Issues

I'm able to logon to my voicemail with no issues, how when attemping to check voice messages, it would say, "sent by xxx-xxx-xxxx", and then it will say, "to replay this message, press 1" without playing the actual message.  I would press one, and it...

ekk by Great Neighbour / Super Voisin
  • 1525 Views
  • 9 replies
  • 0 Bravos

Resolved! Referral to Temporary Phone Number

What if you refer a friend and they use your temporary phone number? I am waiting to port over my old number but a couple of friends are wanting to sign up, will it still work if my temporary number is connected to my activated account? Or should I t...

Unlocked Iphone 8 plus - sim wont activate

I bought a brand new unlocked Iphone 8 plus yesterday from the Apple store. When I inserted my new public mobile sim it says the sim card I currently have installed is not supported by the carrier server the phone is on. However, before this message ...

eila by Great Neighbour / Super Voisin
  • 2086 Views
  • 11 replies
  • 1 Bravos
Need Help? Let's chat.