Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I unfortunate locked myself out of my phone but fortunately got back in. Everything seems to be working but I cannot make calls out or receive calls. Texting is working fine.Can anyone help?
im trying to activate my phone but its telling me my sim number is invalid
Hey guys, can someone help me how to see the receipt for my billing, I keep looking on my account but I can’t figure out where to go. I just need to know and see how they billed me and the list of my usage on my account. Thanks. Keep safe everyone.
Hey guys, is anyone knows here about the 2$ autopay rewards, it didn’t apply to my last billing they still charge me the full amount of my billing. Can someone help me in regards with this rewards, do I need to activate something to earn my rewards. ...
I can't make any calls today, I'm in Toronto. What's going on?
I received a message on my profile saying my account was suspended unless I paid my balance. i paid the balance, and was later charged (presumably auto-pay) again. So I’ve paid double for this months bill. how do I go about getting one of my payments...
Autopay did not update so service is suspended. This happened before, my card company blocked payment.
How do I remove a duplicated payment
Hi, First time I dialed 1 or called my own number for the voicemail, it was completely silent so I hung up. Anytime I try again, it asks me for a mailbox number (which I don't have?) and to press star during the greeting (that I didn't record?) Pleas...
Does public have a couple plan? My friend and her spouse would like to switch to public and wonder if it has a couple plan for them.
I requested to reset my password twice and both times after getting the link in my mailbox, I proceed to create new password then I tried logging in with the new password and it fails. Please help, thank you.
Does Public mobile has a mobile App??
I noticed in the compatibility list that the samsung galaxy a51 wasn't listed. Does that mean it isn't compatible? Surely it is right? Thanks
How to create a ticket for updating my SIM card?
When trying to register for a new account, after entering my credit card details, it said my credit card company denied the transaction. I tried a few more times - once with the same card, again with my spouse's card on the same account. Each time it...
My account got suspended due to non payment. I have auto pay setup up but for some reason it did not work. I tried to make a payment but it shows "Your account has already enough balance." I cannot make any calls as I get a message saying my account ...
Just upgraded my phone and I accidentally locked my SIM
Hi,Will the OnePlus 8 function on Nova Scotia's cellular network? It is 5G so I am concerned it might not work here.Thanks
Hi, I'm trying to find out if Public mobile allow video streaming through Ring security system app - for the doorbell camera to work properly. Thanks in advance
I am trying to refer a friend and the Account Setup will not allow her to setup her account because her email is more than 30 characters long. Please advise. She does not want to make another email just for public mobile. @CS_Agent
Will Public Mobile be offering unlimited data with capped data in the near future?
I have accumulated $3 in rewards. I have the $25/month plan and I have $24 in my account. My plan is not being renewed even though I have rewards available. How do I use these rewards? Thanks
hi i need to know why my service got suspended
i am wondering if anyone has a solution to my issue, it keeps saying unable to process payment but its the same card i used last time with no issue i have called the bank and my card is fine there is more than enough in my account but it still wont p...
I currently have multiple lines on Rogers. My intention is to move the lines to Public.Currently I moved one of the lines over and have used my personal email address on the account. I now understand I have to set up multiple accounts in Public fo...
Hi my name is Adam. I've decided I'm leaving my current carrier from Freedom to join Public. I have an Iphone 7 32gb, I would like the 40$ plan/month (38$ with autopay) and finally the hardest part about this I would like to keep my current number wh...
Need help with porting my number from lucky mobile
Dear PM,I has been paying for $25 monthly with 2GB data.Somehow over the last 3 to 5 months I only see I have 1GB data instead of 2GB when I signed up for the $25 monthly with 2GB last year.Could you please check. I don't think the plan should change...
