Long Distance Usage

[cliffgun1]

 It is claiming that I used 139 of my 400 minute long distance add-on, and I haven't used any minutes at all. Please correct this error.

[cliffgun1]

Have messaged the moderator team. It charged my intl. minutes for phoning my own number to get my messages, from my home. *LOL*

[Lieux]

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@cliffgun1 wrote:

No, they are listed as all Quebec calls and I'm in Laval-Montreal.

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Yes it happened sometimes in Quebec....the moderator can fix that for you.

[cliffgun1]

No, they are listed as all Quebec calls and I'm in Laval-Montreal.

[Anonymous]

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@cliffgun1 wrote:

My monthly plan includes province wide, and it is deducting from my Intl long distance minutes add-on.

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And those calls aren't the rest of Canada or elsewhere?

Are you calling from outside your area code province back to your area code? The province-wide can be a bit tricky.

[ShawnC13]

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@cliffgun1 wrote:

My monthly plan includes province wide, and it is deducting from my Intl long distance minutes add-on.

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Are you in a Provincial border town that could be connecting to a tower in another Province thus making your call be considered long distance?

[Lieux]

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@cliffgun1 wrote:

My monthly plan includes province wide, and it is deducting from my Intl long distance minutes add-on.

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Ok if the system didn't recognize the long distance..write a message to the moderator here.https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened with details of your problem. Waiting time is few hours to 2 days. Be patient they will help you.

[cliffgun1]

My monthly plan includes province wide, and it is deducting from my Intl long distance minutes add-on.

[Anonymous]

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@cliffgun1 wrote:

Does not give you any particulars as to usage except stating that 139 minutes were used.

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Click on the upper details link...not the lower one.

[Lieux]

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@cliffgun1 wrote:

Overview page of course. Under usage it does not give you any particulars except minutes used.

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You can see more details in the tab PLAN/ADD-ONS and next in tab USAGE HISTORY..

[cliffgun1]

Does not give you any particulars as to usage except stating that 139 minutes were used.

[cliffgun1]

Overview page of course. Under usage it does not give you any particulars except minutes used.

[shskr]

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@cliffgun1 wrote:

 It is claiming that I used 139 of my 400 minute long distance add-on, and I haven't used any minutes at all. Please correct this error.

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Contact a moderator team to get this issue resolved.

[Anonymous]

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@cliffgun1 wrote:

 It is claiming that I used 139 of my 400 minute long distance add-on, and I haven't used any minutes at all. Please correct this error.

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What is claiming this? Your phone? Your overview page? What base plan are you on?

[Lieux]

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@cliffgun1 wrote:

 It is claiming that I used 139 of my 400 minute long distance add-on, and I haven't used any minutes at all. Please correct this error.

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Can you go in your self serve account..tab PLAN/ADD=ONS and tab USAGE HISTORY? if yes you will see why and when you already used 139 minutes.