[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data Connectivity Problem
Hi I have 1 GB on my plan but I am unable to connect to it, any help would be appreciated, thanks
Resolved! New here what should i know
im new here how do i get rewards and how to use public mobile
Resolved! Port Koodo number from Prepaid Account
Hi, I was wondering how I could port my old phone number which is Koodo, from a Prepaid Account? Is this even possible? I have read many threads about people having trouble. How do I do it? I even messaged someone before I bought the plan, asking if ...
Resolved! Transaction History - viewing / printing history from years ago
Hello,Im attempting to use the payment Transaction History page to view old payments so that i can print that out. im having trouble finding previous years and the date selectors seem to be reversed somehow with the date selector it wants to have h...
Resolved! All incoming calls going to answering machine after activating sim and number porting
After I ported my number to public mobile and activated the sim card ,my phone doesn't ring for incoming calls. All incoming calls are going straight to answering machine. What should I do to fix this issue?
My plan got changed automatically
Hello, I enrolled for a promotional plan last year with 4GB of data. I logged into my account today and it shows my plan as expired and i have been put on some other plan with 500MB+500MB 3G data plan. Can anyone help how my plan can change automatic...
Resolved! Activation failed
Completed fields on activation screen and clicked on "activate." Got 404 error message regarding server problem. Have no idea what to do next other than throw sim card in garbage and go with a reliable carrier.
Resolved! Moved provinces (data)
Hello, I am currently on the old $32/month plan (1 GB data, provincial call, international text) but at the end of the month I am changing it to the new $25/month plan (500 MB + 500 MB Autopay, Canada-wide call, international text). I recently moved ...
Resolved! HELP! CREDIT CARD CHANGED
hi everyone my credit card number changed so my billing didn't go throughI can't change the number calling in and I am locked out of self serve and waited 1 hour and it won't reset my password what. can I do ?
Resolved! Add ons
Could someone please tell me what I need to do to add international minutes to my plan? Thanks
Resolved! Bonus data
I tried putting auto pay on my account and it seems I never get the bonus data offered. Anyone know why that is? Thanks in advance for any help
Plan promotion
Hello I have been on the $40 per month plan 4.5gb per month. It was a great deal years ago but is no longer with the competition now. Are there better deals on the 4g network so I don't leave public mobile.
Resolved! billing period is
i have been billed jul 5 2020, jun 4 2020, april 6 2020, this year on a plan with a 90 day billing period. The system also states i will be billed next month as well. how do i get this corrected?
Switiching to a flip phone
A question: Is it possible to switch my sim card from iphone XR to a flip phone? Do I need some sort of a sim adapter to do that? My iphone broke and I am thinking of using a flip phone as for now. However, I do not want to change my phone number. Th...
Resolved! I am going to Germany
Can I use my phone line in Germany and how much is the cost please
Resolved! Trouble with a number port request
public Mobile has a pending port request my prior carrier cannot comply with (so they say) due to an error in the request - likely this is because I input the IMEI # incorrectly by one digit when signing up for PM services. So far its been about 24 ...
Resolved! Additional sim card for same number
HiIs it possible to get another sim card for same number so that I can use it at home?
Resolved! Network locked SIM card ?
My Samsung A5 says I inserted a network locked SIM card and I need to enter a SIM unlocking PIN. It isn't the PIN I created when activating my account. When I look at the SIM card status in settings, it recognizes the network as Telus. What is goi...
Resolved! Need reactivate
Need reactivate.I found my phone and need to reactivate. But I forgot my password and security answer. PLEASE HELP ME. Thank you.
Resolved! red x beside picture in text msg slow to send
same as above i just switched from lg g3 to g5now slow to send the other person cant rec say failed to download attchmetsent a test thru telegram and works my data is onam i missing somethingthank gary
Resolved! Suspended!
Hi I need help, my service been suspended and I topped up my account I would love for my account to be to unsuspend because I have money on my plan but I been suspended I would love to be unsuspend it's only bin a day.
Resolved! Two Apps cannot connect with mobile data
I've been on Public Mobile for over a year. All was well until I got a new phone last week. Everything works except two apps only work on WiFi - they will not connect with mobile data. I've tried all the suggested solutions I can search out. The new...
Can't sign in.....
Occasionally i have an issue signing into the community. Usually it's on Firefox but sometimes on chrome as well. Last night and today I couldn't sign in at all. On either browser or username. However when you look at users online it has both usernam...
