my account wont reactivate

[ecapper]

Hi, I made my payment that was due. My account expired today Aug, 28 and is showing zero balance but my account wont reactivate. I have a job interview in a few hours and want to make sure my phone doesn't deactivate. Any help would be appreciated.

Thank You

[Triguy]

The normal PM renewal process is expired, then suspended, payment comes out. Once your phone is working properly ignore it. 

[Staliger]

@ecapper It is typical, if you have service, everything is ok. Tomorrow your self-service will show the correct info.

[treefrog]

@ecapper 

That kind of freaked me out the first time too! Everyone says as long as you have service you're ok.

[ecapper]

I do have service. Ok ill keep an eye on it. Thank you for your help

Ernie

[gpixel · Accepted solution]

@ecapper do you have service? if you do, just ignore the self serve warning. the renewal process is expired, suspended, active.