[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Datas
Je me suis inscrite à Public Mobile. Mon compte est actif et j'ai 5G de données...mais je n'arrive pas à les utiliser. Ceci dit, lorsque je suis ailleurs, je n'ai pas Internet. Que faire? J'ai déjà essayé les suggestions de SIMon.
Add on USA 1g data by mistake help
Help me I miss and added on USA 1g... what to do?
Resolved! sim card randomly stops working
I've had this PM card for 2 years and in the last couple of months, it just randomly stops working ("no sim card") and I have to manually remove and re-insert it, sometimes a couple of times a day and it's getting really annoying. I've cleaned the ca...
International Text does not go thru
Hi,I just switched my service to include international texting.I can send a text to the USA and Germany but trying to send to Iran without success.Any suggestions to resolve that would be appreciated.Thanks
Free up to date code.
Hello there im just trying to switch over to public mobile and I lost my referral code, I was wondering if anyone had a valid one they werent using? Thanks in advance. Ps anyone else find this as confusing as me??
Resolved! Plan Expired: want to leave PM anyway
I hate this company! I just read a post about someone's plan expiring a few months ago. I have Autopay. You made me go through the trouble of settling that up and now the plan suddenly expires?!? I hate this company! Has anyone switched? Who did y...
Public Mobile SIM cards - $2.10+taxes until August 20 (CCS)
Just sharing a deal; I'm not affiliated with the vendor (but happen to be on their mailing list, and have purchased from them before).Canadian Cell Supplies has had their Public Mobile SIM card at $2.99 for a while now (limit 2 per week), along with ...
Resolved! phone does not always ring
calls sporadically don't ring on my phone, they just go directly to voicemail
Google messenger chat features
Glad to see chat features finally enabled in Google messenger app. Wasn't working for me in the past, seems like it just started today. Now I can send/receive sms over wifi and get read receipts as well. Very much needed as I struggled walking around...
pin number not accepted at payment
I purchased $25 pin number entered not accepted.I purchased $40 pin number entered by kids not accepted.Each receipt for money says card activated so it appears to rang through ok your site not accepting. Purchaed 8/13th/20 due Aug 27/20 on P Mobile....
Resolved! Phone Supported - New Samsung A51
HelloI am looking into the supported phone list but I am not seeing the most recent samsung phones. Can anyone confirm if this phone is supported? Galaxy A51 Thank you https://www.samsung.com/ca/smartphones/galaxy-a51-a515/
Port over
I tried to port my Bell Aliant number over to my Public Mobile account and it stated, Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete you...
Resolved! wifi calling
Hi there, i spoke with an agent before to purchase my new sim card (i'm new to public mobile)and I've been specific about wifi calling, if not supported i could not change provider, he said that it was fully supported and to go further i mentionned m...
Resolved! I only use Wife. I mean I always turn cellular date off. But I’ve used 4.353mb data.
I’m I-Phone 8 user.And I only use wife.I’ve never used data.I always turn cellular date off. But when I checked my data usage, I spend 4.353mb.How do I stop using data?
payment issue
I have been a public mobile user for years, have been on autopay with the same credit card for years. Today my service was cut off for no reason. Tried to pay just what was owed via credit card and it wont accept my payment - it says it cant verify...
Resolved! I haven't done paying my payment for 90 days therefore, I lost my phone number.
I haven't done paying my payment for 90 days therefore, I lost my phone number. So I bought a new Sim, but I couldn't connect my phone number back. My question is, How can I reconnect my former number again?
Resolved! Ordered Sim card Aug 4, still has not arrived
Hi there, I ordered a new sim card Aug 4, but it still hasn't arrived.I tried to create a ticket, but I don't have the order confirmation number, so it looks like I can't create one. The order should still be linked to my email addy and my address. W...
Resolved! Compatibility of two Motorola phones
Hello, Does anyone know whether the Motorola Moto G Power or the Motorola Moto G7 Power are compatible with Public Mobile? Thank you!
Resolved! current data period
HiI just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wonde...
Re: add a new sim card to my account
new number otp to my account
Resolved! Sim card pin doesnt work
it says to contact provider for the unlock pin, I tried 1234 and 0000 and it says pin error.
Resolved! add a new sim card to my account
add a new sim card on my account
CAN'T SEND OR RECEIVE TEXT FROM ANYONE THAT ISN'T AN IPHONE USER
Hi, please help me. This new billing cycle (nothing changed with my package) I am no longer able to send or receive images from anyone cell phone other than an i phone. Help?
Keeps disconnecting from Network
Hello, I recently ported my number to Public Mobile. My connection keeps disconnecting from the network and I am not able to use the phone. Samsung S7I have tried all thisswitching off my phone and turning it on.changed my sim card to a different pho...
no ringy dingy
have phone 3 months now.when i call my cell ph from my house ph my cell does not ring an the call is sent directly to voice mail. Y!
Picture messaging for QC 15$ plan?
I've noticed that the region of Quebec is the only one which does not have picture messaging in the 15$ plan. Is this for real or is it an error? I've tried to picture message and it doesn't work..I'm in QC..and disappointed.
