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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Voucher not correctly applied.

Hi, in the previous month, my phone was under the 20$ plan including only voice calls. This month, I've added a voucher for 25$ to get the voice calls + text messages. However, instead of applying that plan, I got again the 20$ deal and the rest of t...

Service Cancellation

Okay, another question and I believe many in the community would be able to answer. It's close to 48 hours now and I've not received any reply from mods and since they do not work after 9, I'm assuming I won't be helped for minimum 12 hours to god kn...

US roaming add on

I added a US roaming add on Oct 15th. While in the US my texting did not work at all. Can you explain. The provider in The Palm Desert area was AT+T. Data and calls worked fine. I returned Oct 20th.

Resolved! Upgraded Plan not taking effect

Hi, My daughter is on $10 per 30 days plan and I think she oversubscribed her usage so she is unable to call and text. I upgraded her to $25 unlimited and paid the different but she still not able to call nor text. She shutdown her phone and waite...

Having problems with my Samsung J3 Emerge phone

Okay I purchased a Samsung J3 Emerge phone from Amazon. I got the Sim card from Walmart and set everything up. When my phone turns on the phone tries to configure Service with an internal error of 12. When I set up the APN is works great for awhil...

Issue with porting number

Tried porting number from voip.ms to PM on Oct 21 in Walmart. And now when I try to call the number, I couldn't get though it. I had provided the current information in the kiosak. Can any one please help me out? Thanks.

Mobile number still not ported

Hello everyone. I just switched carriers today from virgin mobile and requested my number be ported. I can send messages and call out with my ported number however I can’t tecieve incoming calls and am getting a message from virgin saying the custome...

Resolved! Old Plan's Data Speed

Hi all, I have one of those old plans from maybe 2 years ago that's like $120 for 90 days. The details it provides is very limited in the account page: This 3 month plan includes: -- 6GB Data- Unlimited International Text- Unlimited Provincial Talk I...

Resolved! Family Plan

First time poster, long time lurker. My family and I are looking at potentially signing up for Public Mobile, but it we are confused on how to do so. We have 3 users, 2 adults and 1 child (under 18). 1.Do we all have to have emails and cre...

Resolved! (7/11) Speakout PIN # ?

I have a speakout SIM card and I need to change my number to a new SIM card (different size). It's asking me to enter the 4 digit PIN#. I got this SIM a few years ago and I don't recall setting up a PIN# on it. Is there a way for me to try a few n...

Resolved! Cannot Activate SIM - number not working

Hi There, The online form is not accepting my Public Mobile SIM card number, which i purchased at a local mall Number is: XXXXXXXXXXXXXXXXXXXXX

Invalid SIM after account creation failure - URGENT!

I have sent a few private messages to the @CS_Agent with no response in almost 2 days. I ported my number over from Telus with no problems. I tried to port my Dad's number over and the process failed on the last step when creating the account. Now, h...

Need super cheap emergency plan?

PM’s $10/30 plan is a real “no brainer” for emergency service, and, when on autopay, is just $8. Plus if it’s in your family someone can have the referral - making it just $7/30 days, and the SIM free.However if you wish to be even more frugal (when ...

Resolved! cannot make/receive calls/txt/emails

@Moderator_Team So all of a sudden this morning after I made a call to a company, I could no longer make or receive calls... it just says call failed.data doesnt worksms doesnt workcalling in or out does not work I have an iphone6 unlocked, which ha...

Text Messages

The text is not receiving messages unless it is hooked up to wifi. As well, the phone does not send unless the phone is on wifi.

Internal rooming

Is there international rooming add on?

Resolved! missed autopay reward

I was hoping to get help with a missed autopay. I had some issues with my credit card recently which got changed and I uploaded the new CC to my public mobile account but I must have forgotten to click "activate auto-pay" and missed the deadline resu...

Billing Cycle

@CS_Agent So I've an interesting question, and would like to know what happens with the billing cycle when the service is not started for first few days? For example, My connection never activated, I'm dealing with NO SERVICE For almost 36 hours now...

Customer service response time

Does anyone else notice that the moderators now do not reply same day? I sent two messages on Friday and stillyet to hear back. It’s getting really bad , guessing they want me to cancel my plan and move to Koodo

Password reset problems

So username @stonechucker hasn't been able to use this function. iirc he's using gmail. With a browser we want to make sure that full functionality of the browser are on like javascript, cookies, nothing being blocked etc. A wide open browser. Would ...

Change email address on my account

I will be giving my SIM card to my brother this weekend. How do I change the email address on the account log-in page to his name?

Can't make calls/send texts after transferring SIM into another phone

I recently transferred my SIM (data plan: 50 International Outgoing Texts and Unlimited Incoming Texts, 50 minutes of Canada-wide Talk) from a Galaxy to iPhone 5, which is not locked to any network. I can receive texts (local and international) but c...

Resolved! issues with my current plan

Hi Everyone,I have been with public mobile over two years and never had an issue with my plan. I have the 6gb data, call, text within province plan. This morning I tried to make a phone call and automated voice told me that i did not have calling inc...

Resolved! Any deals for refer a friend??

Sometime ago PM informed me of the refer a friend and get $20 or $25 for both me and friend, is it still available?

My ported number is not receiving incoming calls for one week.

Hello all, I ported my number from Chatr to PM on 18th October 2018. My new activation cannot receive any incoming calls. Incoming and outgoing texts are okay, but not always. My 25$ plan is active, it includes unlimited province wide talk and unlimi...

Resolved! No service on new phone...

I just went through the entire activation process, and also switched phones. How long does it take for the new phone to work? My new phone with new SIM has no service, and my old phone with old SIM does. It's been more than 10 minutes now...

Ported Speakout problem. Please help.

I have ported Speakout last Friday by providing IMEI of my old phone (Speakout account was inactive) - it said that transfer was successfull, now I cannot receive calls orsend/receiveSMS.Please help. Thankyou

Internet Connection

I bought a sim card and I have often problems to make phone call but moreover I can't get connected to Internet . So No data use possible What shall I do?

E-sim for Public Mobile

As E-sim devices are rolling out I hope we hear about the option for E-sim for PM. New iPhone has a e sim and a SIM card. Would be great to be able to travel with my public mobile plan. Thoughts? Is this a possibility?

Tried to change Plans

I tried to change plans, however the page didnt load properly. I failed to notice it, and paid y credit card. The payment went thru, however when I try to see what plan i have, the page shows an error. When i try to "change plans" i get the same er...

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