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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28917 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40756 Views
  • 185 replies
  • 29 Bravos

Service cutoff renewal tmrw. Wtf public mobile???

plan renews feb 4.  Had no service all day text or call and have $70 in acct for my 50 dollar plan.  Use my phone for work and public mobile cost me about $600 today cause I missed call for a job.  

Radhatter by Great Neighbour / Super Voisin
  • 1820 Views
  • 13 replies
  • 0 Bravos

text wont send or receive

receive moved phone number from bell ... can receive and send phone calls ... tried to reset ... apn setting look the same ... removed and replaced sim card ... phone is samsung j3

dennyk856 by Great Neighbour / Super Voisin
  • 1059 Views
  • 6 replies
  • 0 Bravos

Resolved! Port hasn't happened

Hi all,We activated a new line while porting the old number at the WOW booth. Right now data works and can make calls. But cannot receive calls or text messages. I attempted to call the phone (the number that is currently assign to it) and it goes to...

r1lee by Good Citizen / Bon Citoyen
  • 1989 Views
  • 16 replies
  • 0 Bravos

unregistered sim card

hello my phone says it is not registered on network.It was locked with rogers but I have an unlock code. It didn't prompt me  for the code so i went to #7465625*638*# and put in the unlock code. it says unlock is successful but it still doesn't let m...

funkiers by Great Neighbour / Super Voisin
  • 1943 Views
  • 8 replies
  • 0 Bravos

Resolved! signed up for 30 days free promo, visa was charged and the credit received was used as well?

Hi, I just signed up for the free 30 days promo with the $30 plan thats avalaible from Feb 2-3, but my credit card was charged $30 plus tax. I recevied $30 credit in my transaction history, but it was used on the same day. It looks like i was double ...

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kjc123 by Great Neighbour / Super Voisin
  • 1145 Views
  • 4 replies
  • 0 Bravos

Resolved! Freedom Mobile Busy signal

Need some advice. Thank you beforehand for just seeing if theres anything I can do.  So I recently signed up a new number through PM, but for some reason I cannot take calls from two seperate numbers on freedom Mobile, I have got two other people to ...

Keverh by Great Neighbour / Super Voisin
  • 2822 Views
  • 8 replies
  • 0 Bravos

Traveling to Cuba

Will the 400min int'l add-on work to make phone calls from Cuba?

ELatina by Good Citizen / Bon Citoyen
  • 1580 Views
  • 4 replies
  • 1 Bravos

forgot password not working

This might not be helpful. Ive been pulling my hair out over this for two straight days. All i get is error messages. This was an issue as far back as 2016 according to the posts. How about just fixing the issue already. Im ready to pull my sim card ...

vinnieworth by Great Neighbour / Super Voisin
  • 747 Views
  • 5 replies
  • 0 Bravos

Resolved! Call Forwarding

Hey I come here to Vancouver for business travel a couples month in a year. I was wondering if it possible to call forward my calls from my asia number to a PM number if I were to purchase these 30 days plans from PM? Thanks

nicktin722 by Great Neighbour / Super Voisin
  • 1176 Views
  • 7 replies
  • 0 Bravos

SIM PIN

Hi I just joined last night and my phone is asking for a SIM card passwor I tried 1234 but it doesnt work. Before I joined I checked to mack sure my phone was compatible with your company from the tool on your website. I need the PIN for the SIM Netw...

Text Working, But Phone says No Sim Card

I have recently set up my account, paid for Unlimited text and provincial TalkPhone is unlocked, and listed as working and not stolen etc.Phone says: No Sim Card Emergency Calls OnlyBut I AM able to send and recieve text messages.I have reset phone e...

sarhaisunsung by Good Citizen / Bon Citoyen
  • 3183 Views
  • 35 replies
  • 0 Bravos

Resolved! Help!

I took my SIM card out today and when I put it back in, it gives me a message of no sim or invalid sim. I have turned my phone off and on and nothing changes. When I try to log in to my account it says it’s invalid and wen I try to change my password...

AllanaHawkes by Good Citizen / Bon Citoyen
  • 3719 Views
  • 41 replies
  • 0 Bravos

Resolved! US Roaming Add-On

I understand that with roaming, while I'm in US, I can call/text my Canadian as well as US contacts. I'm wondering:1) Can my Canadian contacts call/text me?2) Can local US contacts call/text me, even though I still have my Canadian phone number? Than...

CupOfJoe by Great Neighbour / Super Voisin
  • 981 Views
  • 3 replies
  • 0 Bravos

Wrong Phone Number

I am hoping this isn't a unique situation and someone has had the same or relevant experience.  A few days ago, I signed up to Public and requested my phone be ported from Rogers. Due to some account issues, or whats more them being them, the port fa...

eliteearners by Great Neighbour / Super Voisin
  • 1168 Views
  • 5 replies
  • 0 Bravos

Not recive my sim card

I demanded two SIM card in December but I didn’t receive yet. Please help me. My order is 150xxx about 10-30-2018. Cordialement Masoud+1 (514) xxx-xxxx Edit by mimmo removed personal info Edit by computergeek541: removed customer's last name for priv...

a200irc by Great Neighbour / Super Voisin
  • 796 Views
  • 4 replies
  • 0 Bravos

Resolved! How to activate my inactive sim

I was away for 6 months and came back to Canada. I am looking to reactivate my sim and get the same number back that I had before.  How do I go about doing this. I did not previously register for self serv, and when I try activate my sim option, it s...

birndaasokan by Great Neighbour / Super Voisin
  • 1388 Views
  • 2 replies
  • 0 Bravos

set up forwarding AFTER I left Canada

How do I forward all calls incoming to my ONTARIO publicmobile tel# to another ONTARIO tel# ?I left Canada and do not have my publicmobile phone with me. Please give the full/whole string similar to the following:https://selfserve.publicmobile.ca/Ove...

234876 by Good Citizen / Bon Citoyen
  • 2284 Views
  • 15 replies
  • 0 Bravos

Resolved! Locked out of Account

Hi, I am trying to access my account and seems to have locked myself out.Tried to request a password reset and received no email so I tried again and it failed with the locked out message requiring me to ask a moderator for help. Please advise.Thanks...

Jasper13 by Great Neighbour / Super Voisin
  • 3099 Views
  • 18 replies
  • 1 Bravos

Good phone option

This is trending in the hot deals forum on RFD.  The price is excellent for what you get.  The Snapdragon 835 was the flagship CPU one generation back.  My essential phone has a 835 CPU and it still feels very capable.  The seller feedback is very go...

Payment

I attempted to replace my existing credit car d in the menu.  I typed in all of the infotech manually.  I received a could not verify card error.  I then scanned it and added the required info and it went through fine?   I had trouble last time my au...

Suzyd by Great Neighbour / Super Voisin
  • 917 Views
  • 6 replies
  • 0 Bravos

Resolved! NO DATA ACCESS - unable to join Public Mobile LTE

I have paid for a data plan with 5GB of data. I went through the long process of unlocking my phone and switching over to public mobile from virgin, which took half a day and repeatedly being sent back to both phone companies. Now when I access my ph...

sarahhelpme by Good Citizen / Bon Citoyen
  • 3733 Views
  • 19 replies
  • 0 Bravos

Resolved! need a PUK code

Hi, I've change my phone and I want to keep my SIM card. when I transfert it, it's asking for a PUK code

JCbuddy23 by Great Neighbour / Super Voisin
  • 954 Views
  • 2 replies
  • 0 Bravos

Resolved! New Account. Unable to receive calls or texts. Port Unsuccessful?

I just finished setting up a new account.I received the Generic Error - Oh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page.When I created the account.I was able to cr...

Tailtunz by Good Citizen / Bon Citoyen
  • 1906 Views
  • 11 replies
  • 0 Bravos
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