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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New Ulefone power 5 cant receive cell service.

Happy Holidays everyone. I need some help please. I bought a ulefone power 5 from china of course.I am having problems receiving cell service on my phone. I am getting data and text messages but I can not use calling. I am currently on a 3g plan and ...

SIM CARD too big for the phone

How do I get my SIM CARD replaced with a smaller one

Resolved! Activation wont finish

trying to activate and create an account. I get to payment step and it says " please wait while your activation processes" for the last 3 hours. and now i have 2 pending payments on my credit card.

Resolved! Reuse of SIM Card from Telus

Hi there, my mother is looking to switch from Telus to PM, can we use the same SIM card she is currently using at Telus to sign up at PM?

after porting - cannot receive phone calls

EDIT: it worked. just had to be patient with the process.

Improvement over Virgin

I will give PM credit over Virgin, I am not getting those annoying roaming messages when I go down into my basement or drive to Brockville from here we are across the river from the States

Porting my number

I recieved a voicemail telling me my number didn't port because of lack of info on my part, how csn I go back and change or add to that info on setup page?

Switched over smoothly

Okay so today is my first day on my new 5gb $40 a month plan and everything switched over seamlessly my payment went through okay since PM paid for it as a Christmas gift Thanks PM, now if only I had a phone that works as good as PM

Resolved! Why #474663 count Outgoing text ?

Today I just updated my iPhone 6s,I don’t sent any message out,how come from my account Usage account counts 3 outgoing message?

What's new for existing customers

I believe as a loyalty program, there should be some new year deal or plan offer

help

hi i just got this new plan with this company a month ago works great but when i had one day to topup my account i tryed and when i added 40$ to my account which is my plan , it added to my expiring time if that makes sence , so like i paid 50$ for n...

Resolved! New sim card working with text and internet, but can't make/receive calls!

Hi,I purchased a new sim card at a store and activated it online myself. I chose the $40 plan with 4.5GB+500MB internet. Immediately after activation, the internet was working and I could send/receive text messages. But still, after almost 20 hours, ...

Not full service

Despite being signed up through public mobile for calling within Canada and the U.S., my wife's phone only works while in Canada. This is problematic for when she was in the U.S. for a convention recently, she could neither call family in Canada nor ...

Resolved! Add on for texting and calling

I changed my plan yesterday with 1GB data 30 days plan. I thought it also includes texting and calling but it was data only. So I wanted to add on for texting and calling but I can’t find any options for that.Can anybody help me?

Resolved! $10 off for the next six months promo

Hi, I just signed up for the $30.00 unlimited calling + 500MB plan online. The promo said I would receive $10.00 off fot the next six months. When I look at my account details under selfserve I don;t see the discount being applied. The only thing I s...

Resolved! Need help porting my number from prepaid Koodo

HI, I need help porting my number over from prepaid Koodo. It tried doing it through selserve but it does not work.

Resolved! I can text recieve text call but cannot recieve calls

I can text recieve text call but cannot recieve calls. and my old provider says i still have numberand account htrew them. something happined transfering my number i guess how do i fix this. i have been paying for 2 accounts now becouse of this help ...

How to transfer data (contacts, images, etc) from old Samsung Galaxy Ace 2 to new Xiaomi phone?

The Xiaomi move app does not work as the Samsung Galaxy Ace 2 is too old (i.e. not compatible). Help?

Resolved! plan has canada wide but tells me i need a long distance plan

my plan has canada wide and unlimited texts but i unable to make or recive any calls or texts... the only think working is my data... any help or tips to get this fixed is much appreciated

$10 Off for 6 months - Promo started on Dec. 15 but was advertised on Dec. 14

Hi, Many users (myself included) joined PM after seeing the $10 off for 6 month promo advertised on the front page of the website on the evening of Dec. 14. We followed the call-to-action on the ad, signed up, ported over, etc., but then were told th...

Outgoing calls

Sent mod team a message yesterday and not even so much as a confirmation that they recieved my plea for help. My SO's phone has had no outgoing for 4 days now and I guess she's just supposed to grin and bare it? When PM says support is online..Where?...

Data not working

I have recently changed my mom's phone service provider to Public Mobile, and got the $50 30-days plan. But we can't get the data to work on her phone (at all). We have previously been able to use data on her phone, and also it worked when I switch t...

Long distance issue

I recently got 2 phone plans for my kids for christmas i got the 25 a momth plan , unlimited province wide calling .. umfortunately im unable to call anyone from my home , we are in the callimg area phones are side by side but we live near the border...

Resolved! No service 3 days. No help. 2 payments taken.

Hoping someone will see my message here. It's been 3 days no service. 4 sent messages. 2 payments taken. 0 service or data so frustrated .To: Moderator_Team Sent: ‎12-22-2018 01:44 PM This is 4th msg. No service 3 days. 2 payments taken I've had n...

Texting

Everything is working on my phone but texting

Double Charging for monthly bill

Hi. I wondered if you can help me. I recently signed up for Public Mobile on a $10 plan, and received a promotional $25 credit. I'm on autopay, and I was charged right away before the $25 was applied. I'm carring a balance, but my credit card was cha...

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