08-29-2020 01:50 PM - edited 01-05-2022 12:58 PM
I need to change my password but it's asking for my existing one...It won't accept my password. I'm trying to change it and it won't let me. Why? How can I reset my password if it won't take the one I set up originally?
08-29-2020 02:05 PM
@DezD1980 if you are trying to change your self service account password and it isn't allowing you to do so. Contact the moderators and ask them for a temporary password to your self service account.
There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
08-29-2020 01:56 PM
@DezD1980 wrote:I need to change my password but it's asking for my existing one...It won't accept my password. I'm trying to change it and it won't let me. Why? How can I reset my password if it won't take the one I set up originally?
@DezD1980 So when you try the forgot password link, it's not allowing you to receive a password reset? Usually you can reset it by clicking that and you get a reset email within a couple of mins, but you have to also answer your security question in order to reset (IIRC). Otherwise only moderators will be able to help you if that isn't working for you now.
08-29-2020 01:52 PM
Contact a moderator.
Here’s when and how to contact the Moderator Team:
08-29-2020 01:52 PM - edited 08-29-2020 01:52 PM
Change it on your community forum account or your self serve account? Which one?