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Can't access my account (phone stolen)

PaulBh
Great Neighbour / Super Voisin

I cannot access my account. My phone was stolen and the verification was set to send a text message to my phone when I login. The email associated with the account is blocked as well so I cannot complete the forgot password. I do have the correct credentials to login and went and picked up another sim card thinking I could do a sim swap. How would I go about accessing my account. I can provide CC info and the account information but right now, I can't do anything. 

2 REPLIES 2

kwillmett70
Good Citizen / Bon Citoyen

Login on a pc. Once the code is sent by sms you then click didn't receive code and choose the email code option. 

slusagm
Mayor / Maire

you now have no choice but to ask PM to help.    You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.