Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just purchased my plan (40 per month for 5 gb) Im porting my number from virgin, and my phone is locked with them, what should i do now, my virgin sim is still in my phone, and Im not sure if pm is going to unlock my phone? So what do i do?
Do long distance ad on minutes roll over to the next month ?
For some reason, I've suddenly lost the ability to send texts. I can still receive them, but none of my responses go out. I get an error message saying problem with SIM 1 error 38. What's the problem here?
We signed up to PM for one of th phones in our house, and it was on the $10 plan; we also activated the Auto Pay. Everything has been fine until today. My daughter (on PM) sent a text to my wife (Telus) but the text never arrived. So I sent a text to...
I need to buy another 1 GB US data plan but its not available as an option right now. why? only 250 and 500mb options availableplease help
Bell Business Line Transfer Hello everyone, I have a corporate account at Bell (land line) and I want to keep this number transferred to Public Mobile. Is there a procedure to follow for a business transfer? Have you had any problems with trans...
I signed a friend up on Sunday March 30th. On that day, there was supposed to be a $10 bonus, plus a free month of service, and a $1 referral. This was done at my local walmart (yeah, I know). There was also a $25 credit and/or a free month of ser...
I cannot make a payment because the exp date selection only goes up to 2024. Mine is higher..
Hi: Seems like this is a common topic. Can someone please point me to the correct settings so that I can get tethering working here in the US using my iPhone?
I was on the $50 a month plan I try and got suspended I was on my way in to buy $20 put in my account because I had 35 as a balance by the time I got set my home to the store my phone hit reset itself and put a plan on of $35 I now have no service no...
I just received a text from PM, say unresolved complaint about telecom or residental tv service. There are 2 click to sites. Is anyone else getting this text and is it legit from PM?
I know the current deal is 400 minute long distance calls for 15 dollars. Any new deal from Public Mobile? thank you
So I just wanted to clarify as to what is the correct link when either contacting/suggesting to contact the moderators. Is it @CS_Agent or Moderator_Team. I thought @srlawren had suggested that the first option doesn't necessarily go to the modera...
While exploring options for switching my current plan, came across the following screen with prompt for Promotion code.Do Public Mobile provide any such promotion codes to general public or targeted customers ?
It would be ideal , if we can find unlimited talk and text (Canada wide) plus 2 GB of data at 3G speed at around $ 30 mark.
Hi,I am wondering why I did not get auto pay rewards in April payment. Thanks Yong
I waited for 20 minutes for the guy just to talk to me about what I wanted at Walmart, then he would not sell me a SIM card unless I activated on the spot. I told him it was a replacement SIM and he told me I would have to sign up a new account. I le...
I have activate my sim and registered in both my account and the community. When i restarted my phone i got a msg tgat said " SiIM network unlock NCK" i have no idea what this means , I have contacted tge person I got the phone from and they said tha...
Hello! So for the first month ever i went over my data (i have a 4GB plan plus 1GB bonus) and somehow i went over in half the month. I figured maybe i had been using more data than usual so i purchased an extra 1GB but it ran out in 3 hours. Is anyon...
Hi, I just got my SIM card and activated with PM two days ago, however a very odd issue is happening. I can make outgoing calls and send texts, and the people I contact receive these outgoing communications. But I am unable to receive any incoming te...
Question: How do I cancel my plan and start a new plan now, not in 60 days?Background: I joined PM a couple of months ago. I went onto a 30 day plan (talk+text+4gb data) During this period I encourage some colleagues that this is a great mobile servi...
When trying to activate my sim card Iam getting an invalid sim message.
asking to make payment but I am already enrolled in autopayment plus also i do have fund avaiable. Also seeing this : Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a p...
So I tried to reload my phone plan and while it says on my credit card payments the payment was taken, my account says there was an issue and will not apply the payment to my account. Can you please help??
I just signed up with this service & was told I was able to use it in the US. The plan I chose was $40 for unlimited international text & talk in Canada/US as I will be in the US for 2 weeks. I arrived yesterday & couldn’t text or call, when I text I...
My keypad on my phone doesn't work properly am wondering if I can use a different phone to pay my bill
Please help me with this I've been trying to modify my plan for months and this scam discount subsidiary is a disgrace to capitalism. I will warn everyone I know to avoid this company if I don't get appropriate customer service. You can't just get mo...
My phone has been dropping calls starting on Saturday. Has anyone else been experiencing this? It happened on the weekend and blamed my buddies phone since he was driving, then it dropped again this morning talking to a guy in Toronto (I'm in Ottawa)...
Hi I have just transferred from a different service provider and kept my number. I got the $15 plan which includes unlimited text messages and 100 minutes. I tried getting someone to call me but it doesn’t go through and the texts don’t go through as...
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