Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello Public! My dad is a senior. He's thrilled that I got rid his smartphone and bought him a flip phone I bought him a $15 plan from Public...even though he doesn't know how to text He lives in Ontario, Canada but has family in Scotland. He's pay...
Hi, i had my voicemail greeting setup. Is there any option to turn off the leave message function? I would like people hear my greeting if I am not available but do not want them to left me any voice message. Thank you.
Hi,I have 2 other phone lines for my granddaughters that I pay for with my credit card along with the new one for my grandson that we activated today. Is there a way for me to see all the accounts under one e-mail and password?
Hi, can you tell me why I got a text saying I used up 75% of my data but then when I checked my account it said I’ve used 512MG and have 506MG left? (I have a total of 1024MG per month) That’s Just over 50% right? What am I missing?
I got the $15 plan so very little data but I use an iPhone and need iMessage turned on as my kids text me from our Mac computer when Im not home.. anyways I turned on my data for a couple days and now I'm almost out of data! anyone know how to stop m...
Hi there,I think there is something wrong with my account. When I go to look at my plan, nothing comes up. I also can't change my plan because again, nothing comes up. When I click "plan details" from the overview page I get sent to an error page.I'm...
I have purchased a sim card from the store and activated it online. When I put the sim card in my iphone there is no service. I have changed my APN but nothing works. Please help!
Good day:)Just got a new phone: Motorola G8.My sim card with PM works perfectly on my old phone, with at least residual 50Mb of mobile data.But on my new G8, it can only phone and text, and NO mobile connection.Tried resetting network setting, and re...
Hello,I'm considering downgrading my plan to a cheaper option and wanted to know if it was best to wait until the next billing cycle or do it now. Will I get a refund on the remaining days?
Hello. my son lost his phone and i never setup/registered the account. i am unable to create an account for his phone as i dont have access to the phone to get the texted code. need assistance in gaining access to the account so i can activate a ...
A representative from the mobile center at Walmart in Halifax advised that having 1GB of 3G data is like having 100MB of 4G data. He stood firm on that point, even when I raised doubt in the accuracy of his information. Anyone care to weigh in on ...
Hi everyone, I'm new to Public, and signed up for the 25$ plan with 500 MB of data + a bonus of 500MB with AutoPay. Is the bonus 500MB just for this billing cycle, or would I effectively get 1GB of total data for the rest of my time with Public so lo...
I just activated a $25 with promo code FREE3GB. Now I see besides the regular monthly data there is a one-time 3GB data available. I am wondering how this promo data is being used in what order?Particularly, is it used before or after the monthly dat...
Hi, I got a new sim and tried to activate it. However, on the last page, it failed (after payment). So, I tried to log in and it failed. I tried to recover password and it said no email address. But I tried to activate the SIM again and it said the S...
Hi, I just bought a publicmobile sim yesterday and I want to port my old number to this one and get rid of the current number. I tried doing it online through this link: https://selfserve.publicmobile.ca/Overview/ChangeNumber/ but it didnt allow me ...
