Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just registered an account on public mobile. Nothing happens when I want to make my first phone call. How long after registering must I wasn’t to make a phone call?
I am trying to boost my plan, as I need more data and talk time, but the site isn't giving me access to do it, even though I'm logged in. Are others experiencing this problem? Any suggestions on what to do?
I have 1 GB data per month in my planAs I look through my usage, there is about 10 MB used.When I try to access data to use google, I am informed that I can't because my network is not connected. When I try to connect, Public Mobile says I can't and...
I am having trouble activating my Husbands sim card. Mine is activated and the site keeps referring to my info and won't let me add his. Also it will not accept his email address either what can I do to fix this issue.
I have a new TD VISA debit replacing my old expired TD VISA debit card. It won't accept it. I'm entering it accurately to the statements.
Dear Public Mobile Users, I just started using Public Mobile today, and I do not know whether I will receive the monthly bill in paper form. I checked my account settings for related preference, but could not find it. Where can I find the bill deliv...
I just activated my Public Mobile account today, and I have got the following questions: 1) I activated my SIM and account with a referral code, and I should receive a one-time credit of $10; but I do not see the $10 reward. Will I receive it? 2) I ...
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Whelp, it has happened few times that 20 minutes to an hour into a phone call I am disconnected from who I am speaking to. We can’t hear each other but the time on the phone call continues to tick. I have unlimited minutes so it isn’t a minutes issue...
I had a Visa credit card set up for auto-renewal. I just found out today that it did not renew and my plan hasn't been active for a week. When I delete the credit card and reput it in, it says: "Unable to Process TransactionSorry, we are unable to ve...
Hello, When I enable the hotspot functionality on my phone and connect a PC to it, I cannot access internet on the PC Is the function hotspot allowed by public mobile ? Is there something special to do other than enabling hotspot and connecting to t...
I don't particularly mind since it is so minimal, but with my data off and only WiFi on, why would there be any usage?!
Is community announcements the best place to watch for the latest PM flash sales and promos? London Drugs occasionally offered a free sim card with sign up, but I haven’t seen that offer in awhile.
What do I do if Public Mobile ported over the wrong phone number? My old phone number ended in 5517 - but they somehow ported in 6087 - and now I am somehow sharing a phone number with some girl named Hailey who has a Rogers Account !!
i just switched my credit card to my new one n it says auto pay is active but its not showing up on my account in my rewards... is it cause i just changed things over. n it will show up later?
Hi,I'm 16 and my phone is charged to my Mom's credit card. We went onto the auto payment plan so I could get a deal on 1GB of data, in January I think. She didn't want to do this and now I see why. Her card has been charged $240.80 with Credit/Vis...
I did answer - I need detailed billing for the last year please. Thank you.
Hello, I have set up Autopay using my American Express card, and the charge date was supposed to be today (July 21). However, it does not seem to be working - and upon logging in to check it is saying that my account is suspended and plan expired. I ...
I had two bonuses of 1GB of extra data on my plan - but once I reached my standard plan data limit, the bonuses disappeared. My data is also not working now since it's reached the limit of the standard plan. Has this happened to anyone? Any advice o...
I ran out of data on my plan last night. So I paid $15 (1GB) as add-on. Now I'm unable to connect to the network. Pls help.
Do not need my SIM card anymore. would like to give my SIM to a friend. Is it something possible?
Hi, I wrongly entered the account number of my old service provider and got a message from public mobile that someone will contact me shortly. ITs been 2 days and no one called yet. Also my data and outgoing calls work properly without any problem, b...
Hello, had a quick question regarding email notifications. My email was flooded with the community notifications, and I can't seem to find the private message notifications anymore. I know I can check my inbox, but getting an email letting me know to...
Hearing that Public Mobile has "No Customer Support" is a big misconception. After my earlier experience, of a failed activation (with the money being charged) the Moderator team was able to resolve my issue within 2 hours. That is exceptional servic...
