phone number change?

[sue5]

I want to keep my land line phone number and transfer it to my new cell phone.

How do I do this?

[kselmak]

Hi @sue5 

Did you already activate your sim?

If no, you will have chance to transfer your number during the activation.

If yes, you will need help of moderators as everybody mentioned above https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Welcome to public mobile

[esjliv · Accepted solution]

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@sue5 wrote:

I want to keep my land line phone number and transfer it to my new cell phone.

How do I do this?

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Hi @sue5 ,

I ported my landline and it went pretty smoothly.

You must purchase a Public Mobile SIM card, then follow activation steps:

https://www.publicmobile.ca/en/ns/get-started

You will need your landline provider's account number and the account should be in your name if this cell phone is in your name.

I know it worked for my province for a Bell landline, but maybe it is different for other provinces...RE: @computergeek541 commment?

EDIT: do not close your landline account with your current provider, if you do you may not get the phone number. When the phone number is fully ported to Public Mobile your landline phone will be cancelled.

[computergeek541]

@sue5 

Which city is this phone number from? To be able to port it, both involved carriers must offer phone numbrrs for that city.

[popping]

@sue5 

Porting landline number will take up to a week to port.

Make sure that your landline number is active before you can port out your landline number.

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is from couple of hours to couple of days. https://publicmobile.ca.ada.support/chat/

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. .

[popping]

@sue5 

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
1. Tell SIMon what is the issue (important) - "Port Request"
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
7. After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save