Community

New 1 g was offered

Hi i am a new costomer with public mobile just wondering how come I did not receive or offered a new 1 g ? 

1GB of Free Data not applied to my account!

Hi, First time poster and in need of help.  I recevied a text message from PM stating that I was at 95% of my data usage and now my data no longer works.  I don't believe I used my full allotment and I certainly don't think I used up the 1GB of free ...

Can’t send sms to certain numbers

New to public mobile and have a new number (seen all the porting posts). But I’m unable to send sms to certain numbers. At first thought it was all sms but have been able to reply to an sms sent recently. Any ideas on why it’s not working and how to ...

My phone isn't working

Local calls won't go through. I'm getting a message saying that the number I'm calling is long distance. It's not working for any numbers. Please help!

Promo Code vs Referral Code

Two questions: 1. I'm signing up my wife + kids phones this weekend, and I want to use the RBC Rewards promo ($10 off for 6 months using a Signature RBC Visa). Will that override the referral process? ($1/mo per active subscriber referrred?) 2. Do yo...

How to set auto pay

Data Leakage

HI. I am wondering why my Data keeps going up and down? I do have Cellular OFF, All Apps OFF that are within the Cellular ON/OFF switch and I have BackGround Apps being refreshed over WIFI (not WIFI and DATA).  So here is what I am seeing when I log ...

How to connect my hotspot

Sometimes my hotspot heading in settings is blue and says to connect to hotspot.    Then below that it says to contact Telus in order to connect to the hot spot......then an hour or so later...it all just disappears.  Kind of hard to learn how to use...

need to change my credit card info

hi my phone number is xxxxxxxxxxnot able to use my phone today trying to change credit card info can you pls help ?   Edited by computergeek541: removed personal information

24 hours no porting done

waiting 24 hours for Service can not get human help

Re: Simple question!

The Imei number for my old phone is ======== regarding my phone number transfer from virgin mobile Isha badshaw  [IMEI removed: Luddite]

Porting of sim

I want to port my number but i first started process for bell but that canceled but now when i am trying to change it is asking to cancel first one with bell how to do it 

Changing the number sucks and taking a lot of time.... 3 hrs no response

I just changed my number from XXX to YYY but as of now both the numbers are not working, when i call up older number, i hear the tone that shows phone's ringing but the Real Phone is not ringing (i am just hearing that tone), when i dial the newer nu...

Auto pay

I have changed another visa for the auto pay a few days before the payment date.  For some reasons, my account is suspensed without my attention and of course my visa is in good standing.  Why it happens?  Will I lose my auto pay credits forever?    

Can't purchase add on and can't view current plan details

I'm trying to purchase the 500 Canada wide add on minutes to my plan.  I can see that I have been charged the $5 but my dashboard does not show that the add on has been applied to my plan, futhermore I can't actually view my plan details, every time ...

Re: Invalid SIM - How to email contact problem with out PM Number

Hi,  You seem like a great problem solver. I think I have a similar problem. I was trying to activate my sim online, after the first page (where I entered the sim number and all my info including the e-mail address etc.) I was trying to select a phon...