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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

my cellphone number is not working

I paid my cellphone plan last August 7 and my plan is every 3 months. Today in the morning my cellphone was working correctly, but at 2:30 pm I couldn't make a call, the operator said "Sorry you can't complete this call, please visit publicmobile.ca"...

Can't receive SMS anymore

Hi there, since today I cannot receive SMS anymore. I can send SMS though, but I don't receive any responses anymore. I did unplug/replug the SIM card, I rebooted my phone and I checked my usage history online. In the usage history online incoming me...

Data doesn't work, My Add-ons section doesn't contain how much data I have left in my cycle

I'm helping troubleshoot my mother in-laws account since she's having issues with her 3g data at the moment. Here's her situation:- currently she does not seem to have access to data (she has the 3GB at 3G Speed/0- Days)- this happened after she pur...

Last generation of Smart Phones discounted

I just picked up a Samsung Note 8 at Costco for a steep discount from regular prices. Samsung is reduced since the newest models are for sale. I'm sure there are other retailers discounting to.If you don't mind last years model, check em' out

Sim Invalid

Hi there,I just bought a sim card and when I tried to register it it said the sim is invalid, I have no idea what to do please help, thanks-Tiger

Resolved! Sim Card doesn’t work

Hi, I’m from Sweden but live in Vancouver for exchange, and my phone was bought in Sweden. I just got a public mobile sim card and my phone is telling me that the sim card doesn’t work in my phone. I checked my IMEI number before buying the sim card ...

Resolved! Snowbird Plan

Does anyone know if a 2-4 month Snowbird Plan is being considered? Is there some reason such a plan is not available? We need a Public Mobile plan similiar to Roam Mobility so we don't have to keep track of more than one service provider. Thanks.

New Member

I just registered my SIM card and put it in phone, but my phone says activation required. Help?

$10 plans

Hi there, Do the 50 outgoing messages included in the 10$ plan include local outgoing text messages or it is just international texts?

Credit card issues

I had my credit card on autopay, but my last payment didn't go through. I tried to re-register the credit card but it says it will not work. My credit card works fine otherwise. What should i do?

Does the money i add in my account can expire

If i add Money to my account will it expire after a number of day or will it stay in the account for unlimited day or until i pay my bill

Samsung flip phone

Hi, I'm trying to set up a phone for my mom. She can't handle smartphone and use the basic samsung SGH-C414Y flip phone. For some reason it is unable to connect to public mobile. I know the phone is unlocked. Any suggestion will be much appreciated.

Resolved! Reactivate SIM card

I switched my existing phone number to Public Mobile yesterday. Everything works except people cannot contact me, it says "call cannot be completed as dialed". Today I get a text message from Public Mobile saying: "We're experiencing difficulties pro...

How to change plan

Hi community,I bought public mobile sim yesterday from Walmart. I specifically asked rep to give me lowest available plan because I am not going to use SIM card for next 3 weeks as I will be out of country. But he sign me up for $40 plan and told me ...

Resolved! Calls dropping in US on roaming plan

Hi there,it's been almost 10 days since I emailed the MOD's about my troubles with the US roaming add on and still, no response yet.Long story short, after purchasing my US roaming add on - 11 days ago (calls + text + data), I had only data and calls...

Resolved! PIN of account

Hey all, I forgot the PIN (4 digit) of my account. Do I just DM moderators to retrieve it? Or any other options? Thanks.

Resolved! US Roaming Unlimited Talk & Text + Data?

Hi All, Heading to the US again for 5-6 days. Since my bf and I will be separated during the day for the first couple days of the travel, and he's given my phone number as an emergency contact (he's off training for work) I'm looking to add the US ro...

Resolved! Travelers to Europ beware

Just returned from my trip to Europe. Being there I've used Vodafone sim card for local service.Vodafone pushed on my phone their version of apn-config.xml, so I do not need to edit APN settings manualy to have data service. On my return to Canada I ...

Resolved! referral account deactived

one of my referrals' account got deactived because of changevof credit card. That account is now activated but i still lost that person as one of my referrals. How can i get that back asthat account is now activated? Thanks!

Resolved! Desperately need Help on cancel a line!

I don't have the sim card, I can't remember the phone number, it was used a very long time ago. No service on this line is being used for the last 2 years, I want to cancel the line.I forgot the password for my account, my registered email address is...

Resolved! Problems changing plans

I am in the process of changing plans but my account is suspended and i can't get my account to re-activate on a one-month contract only for the purpose of transferring to Koodo. I keep ending up on the payment screen rather and it won't let me re-ac...

Account disabled sim not valid

Pls help. Account was disabled cause was out of the country for several months. Trying to reactivate sim by registering new account but says sim # not valid @CS_Agent

Resolved! Unable to Create Self Service Account

Hello @CS_Agent,I signed up for public mobile yesterday and ported my number over. Whenever I try to create my self service account it tells me that the number is invalid or I've already created an account. I haven't already created my account but ...

Resolved! Debit Card Fraud - missed a payment

Good Morning, I had debit card fraud this summer (BMO) and was issued a temporary debit card which is my autopay for PM. This week I received my permanent replacement and activated it yesterday. I didn't remember it was the card for PM autopay. So I ...

Resolved! Whats the point of 90 day plan if 30 day plan is the same price?

I would expect 90 day plan to be cheaper because you pay upfront for longer time but so far it seems that the price is the same for 30 day plan equivalent 90 day plan divided by 3. Could someone please explain?

Resolved! Kudos to the Walmart Richmond, BC staff

Just want to share really great CUSTOMER SERVICE from the staff in the Entertainment section at Walmart, Richmond. After speaking with my brother, who is a current Public Mobile User for the past year, I decided to change my service from Rogers (15+y...

Resolved! Change Username

Anyone know how I can change my username? Thanks

No data and can no longer set APN

Switched my wife from Koodo to Public Mobile. Waited 7 full days for the port to go through. Her phone runs Android 8.1. Now on the 8th day since changing carriers we finally have some services. But no data. I paid for LTE service. In fact, since put...

Switching to Koodo from PM - Beware

I recently received an off from Koodo to switch my $40 4.5G Public Mobile plan to a $40 - 8GB plan, plus $180 in bill credits. Given that I would get twice the data and essentially a new phone, I thought, why not. Both are technically Telus, and I've...

Inactive phone for 4 months, trying to add service plan and no luck

I haven’t used my phone since May which was the last time I was visiting Canada. I just turned it back on to add a service plan because I will be back in Canada for a month and I’m getting error messages saying my SIM card is invalid and it’s also no...

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