Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was trying to activate the sim card I purchased online. After picking the plan I wanted an clicking continue, the "processing" icon appeared and eventually timed-out. now the account I tried setting up is not allowing me to sign in saying "email ca...
Hello, I want to sign up because the prices are amazing. However, there is not much information on this site. When I called the number, apparently they will only help you if you have a phone number with them. I was looking at the deals and some de...
I was reaching the limit on my data add-on and long-distance add-on and wanted to be proactive and get new add-ons for both before they ran out so I wasn't suddently without data or long-distance if needed. I had an existing 1G data add-on that had a...
I’m new to PM and I seem to have everything working fine except one thing....voicemail will not answer. If I can’t answer the phone when someone calls I would like the call to go to voicemail but instead the caller is just cut off!! Does anyone know ...
Hello everyone, does anyone know know how we can check our phone number. I just got started with the sim today morning but seemed to have forgotten the number I chose, how can I check that?
So, this happened with me today, I turned off my cellular data and my mobile showed no service. I tried to restart the iPhone and reinsert the sim, nothing happened but then I went to my cellular and turned it on and the sim network was back working....
Hi there, I just picked up a Public sim for my tablet. I have an LG G Pad 3. I verified the network bands and they should work on both the HSPA and the LTE connection. The APN settings are correct. The sim works in my phone so it definitely is relate...
I bought and activated a SIM card at Walmart for my old basic quad-band GSM phone but it doesn't work. Only emergency service is available. Is there anything I can try other than buying another phone or have I just wasted fifty bucks? The phone in qu...
I had a wonderful experience with the sales agent at this Walmart. He was very informative in explaining the free SIM promo and was very knowledgable with the $40 4.5GB plan offered by PM. He helped me set the account and the gave me the maximum cred...
Hi there, I would like some advices regarding my current plan (12 GB x 3 months $40 Province-Wide) to switch to (4.5 GB x months 3G download speed Canada-Wide). Promotion end July 9th. I know that LTE or 4G is the best current signal, but my doubt i...
Hi I will like to make a payment to 647xxxxxxx, could you please reactive my phone number please, I all ready have a voicher to make a payment thank you.
so i ran out of data on my 90 day plan, now i'd like to change today to the 4.5gb 3g plan, $40 per month. my cycle was supposed to end july 28th but i want to change it today. Im just not sure how to do that? is it just called 'topping up your accoun...
I have a province wide plan. My area code is 604. When trying to call my parents who have a 250 number, i am getting an error that i do not have a long distance plan. They were in vancouver at the time which is also where i am.
Hi. About 2 days into my monthly plan i got a message that i am running out of data. Which doesn't make sense. I bought a add on of more data and again i ran out too quickly. On Wednesday again i bought some more and today, Sunday i got a text i am %...
There should be a topic about services provided because with my experience this weekend I feel that my payment was received and my service was not provided. Auto pay fails to honor the contract on hundreds of customers and nothing can be done for day...
Just received a SIM card and created an account with Public mobile. Inserted SIM and it is not recognised. Says that it will only make emergency calls.Checked phone compatibility before buying SIM. The phone is LG-B220A. Bought for kids to make calls...
Can not receive or make phone call and cant receive massage in past few days
This auto pay seems like it is not an accurate means of receiving payment as they tend to charge you card twice and then auto take your money and cut off your service and then try to take even more money without any explanation or help from this comp...
Is there anyway to talk to anyone about being overcharged and disconnected ??? It's been all day trying to figure this out and not one person from public mobile will fix this or even talk to me. My bill has always been payed and was this month but wh...
So I have been disconnected after my payment was received by public mobile and they tried to take two more payments from my card even after the first one went through. I have spent hours trying to talk to anyone about why this has happened and I have...
Hello, i switched to public a couple weeks ago and i have noticed that i cannot send or receive any mms messages? i cant do everything else. please let me know what to do! i'm using samsung s7.
I changed a friend of mines plan when I seen the rate went lower and gave more data . Now she has contacted a moderator and did get a response on Friday , to which she responded with the information they needed to fix the issue. Well it is now Sunda...
Hello guys, I've been having a bit of an issue with my plan complaining about long distance calls when it is actually local or within the plan specs I currently have the Ontario wide unlimited calling and have a 647 number (I believe that's Ontario)...
Well to my disappointment public mobile has takin a double payment from my card. On the 4th I loaded 60 bucks on my card and then on the 8th the 32 dollar payment came off the card. And then another 32 dollar payment was declined so im just wondering...
Hello Public Mobile Community, does anyone know the reward for refer-a-friend 90 days plan? As I referred my friend in May 8, 2018 I get $3 credit but my 90 days plan renew in July 27. Today I got a text message from PM says my rewards won't count be...
Called the *611 and added money to account would like to change plans but can’t not and have not been able to log into account since I think 2015 ? Or before that ? Helpppp !! How can I change plans before the special is over tomorrow?? I need data
Hey everyone, I know some people are looking to pick up sim cards to activate by July 9 to take advantage of the $40 4.5GB and $45 5.5GB plans. There is a retail store selling Public Mobile sim cards for $5 plus tax. I picked one up yesterday for a ...
No I don’t think so I think only when beginning of new month rolls over
@CS_Agent I was referred by someone and ported my number from fido to PM today. I bought sim etc at metrotown, Burnaby and they entered the referral person's number. However, I did not get the one-time $10 account credit
I've been trying to register a new number all day today and part of the afternoon yesterday. None of my credit cards will go through. I'd really rather not go buy a non-refundable voucher only to find out that it won't work either. Also, when a credi...
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