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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Rewards not been added to my account

Hi is so sad that I ALWAYS have issues with you I've been a customer for more that 3 years and I always keep my receipt every month. My phone is without service and I wanted to pay today I do the sign in and SURPRISE the payment I have to make is wit...

What happens to rewards if account is suspended?

Hi! I'm thinking of suspending my account when I leave on my next trip (less than 90 days). From what I understand, the person who referred me would still get his rewards since I am still a client. What I'd like to know is will the reward also be sus...

Calls slow to connect

Hi family,I joined PM this month and noticed that it takes 30-45 seconds of dead air before my outgoing calls connect and start ringing. Is this normal? It didn't happen with my previous provider

Resolved! Cancelling an account, but potentially using the SIM card at a later date.

I was previously using public mobile as a way of getting data for an area which had no WIFI connection, however I have now moved into another area which has WIFI coverage. I will cancel my plan for the time being, but I am wondering - if I need to re...

Resolved! US texting add on

I purchased the $8 US texting add on. At least I think I did. It seemed to have gone through when I purchased it. However, I tried to check my account to make sure was is applied but I do not see it anywhere. Where would I confirm that it has bee...

Added voucher. How do I reactivate?

Added voucher at walmart with their wifi today from the Public Mobile website. It shows the new balance in my account but my account is not activated. How do I reactvate it? If you click reactivate the only option I get is credit card or another vouc...

Resolved! Set up - Choosing new number

Trying to set up a new account, and really want to get a new number. When I proceed to click down, no options appear, been trying for about 20 minutes now, am I doing something wrong? or no numbers available for my area? TIA

Resolved! Sims cards

Where can you buy them in Yarmouth NS where you can activate them yourself

Resolved! I bought my partner a card and Walmart had to activate it so he missed out on the promotional Bonus

Walmart has to activate your new sims or the don’t sell you the card because of that my partner lost out on the bonus data promotion The account was activated online but by Walmart

Resolved! My auto payment today did not apply rewards

I was billed the full amount my auto payment rewards were not applied this time What to do next

Resolved! Rewards weren’t applied

Contacted Mods haven’t heard anything. This is what you you get with no brick and mortar

Resolved! losing signal near the U.S.border

I am new to Public Mobile and have just moved to Sarnia, ON. My phone picks up a U.S. signal in part of the city and I am unable to use it since I don't have any roaming on my plan. The phone never leaves Canada and I don't know if there is some way ...

Resolved! Rewards not applied

Rewards have not been applied. Have had the same phone bill amount for years and this is the first time it’s happenend haven’t gone over my plan or anything.

Resolved! 3g network

What's the download speed on Public Mobile 3g network?

Resolved! Samsung S8

Can I use iphone 11 on Public Mobile 3g network?

Resolved! Unlimited Multimedia Requests Data

As the title says, receiving and sending picture messages requires data and calculates towards your maximum bandwidth. Am I reading what unlimited means wrong?

Resolved! Missing rewards

Anyone else not get their rewards this month? I had mine showing in my account and topped up the difference a few weeks ago but was charged the amount of my rewards via autopay. I've been with public mobile for several months now and have been parano...

Incoming calls

Why I can’t receive incoming calls? Thanks

Resolved! Wrong amount of payment

Hi, I earned $7 total rewards, my plan is $25, why Publicmobile took $25 + taxes without deduct $7 rewards?Thanks a lotMathieu

Resolved! Ya roaming data add on

Can’t use it I’m in Canada Nd picked the wrong data add on

Resolved! $60 / 30 days data issue

I am on the $60/30 days plan, which is no longer offered, but I purchased on October 1 (22 days ago). I have used up the 8.5 GB, but my "Overview" tab shows 2.0 GB at 3G is still available. I have used 0MB of the 2GB. I believe this 2.0GB extra wa...

Resolved! Missing Payment

I signed up on Oct. 8 for a new $40 plan plus an activation fee. I was to receive a $10 bonus off the second month and get a monthly credit of $2 for autopay, starting with the second month. I paid teh initial pmt of $40 (plus tax), but the website s...

rewards

Rewards not applied to my account

Bill charges

Hello, My bill this month was 45.20. Have the rates increased? I’m on a $40 dollar plan auto pay.

Resolved! Autopay questions if I have a card on file and credits too

I have a credit card on file for autopay and I also have credits when I paid in advance (long story)My question is, if I take out the credit card on file, will it deduct payment from my available credits?The reason I ask this is that I want to suspen...

Resolved! Changing Plans Question.

Hi everyone (and anyone who can answer TWO questions)A) I am currently on the $30. for 30 day plan but I see I can have a $25/mth plan and double my data from 500mb to 1gig. I have just (happily) crossed over my one year with Public mobile and am rec...

Resolved! Call display issue

Hi there,I am new to PM. My phone is Samsung Galaxy A5 which is unlocked from Fido. Now I inserted the PM sim card. The call display doesn't work. All the income calls shown as "Private number". Anyone has a solution?thanks,

How Do I Get My Calls to Display My Name?

Hi,Please, I need someone to tell me how I can get my calls to display my name on the other person's phone. I do receive such calls where the callers name is displayed on my phone. Now, how can I get my calls to display my name on the recipient's pho...

Locked out of Self Serve Account

So like an idiot, I tried entering what I thought was my password to many times without resetting it, and now when I try and reset my password, it says my account has been locked out. Can I get my account back so I can log in? Any help available will...

MOD / Public Mobile Staff Help Request

HelloI used my credit card to set up 2 new numbers for friends visiting temporarily.It was done via Walmart.Walmart set up my credit card for auto-pay.How do I get in contact with customer service to have my credit card removed from auto pay from the...

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