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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PuK

Im being told to enter my PUK number. Now locked out. Help please

Add-On

I have purchased an add-on (400 min Intl Long Distance (Incl Canada & US)) on July 6th, 2020. But now if i try to call outside of Canada, it is saying "Talk is not included in your current plan". Thanks in advance. I have submitted a ticket today. An...

Resolved! Date of Annual Loyalty Reward

Is there a way I can quickly check on-line the date I started my Public Mobile plan? I want to keep track of when my loyalty reward kicks in each year.

Add one too my plan

add one I purchased a add on and didn't realize my plan ran out that same day it just around June 30 the ish but the add-on wasn't credited to my account

Resolved! Data Add-Ons?

I just added 1 GB of data to my account, but don't see it showing up under Add-Ons?Is there a delay?

urgent

Resolved! urgent

im set on auto payment and now my account is suspended and there is no way i can get it running... chatted with simon too of no use... please help menoorbhanja

Resolved! Plan downgrade and promos

Hi,I am looking at downgrading from the $35 plan to $25 plan. Will I loose my add-ons and promos if I do that?Thanks,AK

Final bill with Telus, no credit

Not related to Public Mobile: This is a Telus Mobility billing matter.

Resolved! Activation issues

I went through the entire process of activating my new sim card..but there was an error finishing the activation process. Now it doesnt recognize my account and when I try to start over it says invalid sim number? Any suggestions

Can't Top Up

My plan ended today,i try to do voucher like i always have and only been getting "sorry we not able to process this request" and i don't remember my logins, I think i made them long ago and never really used them because i always just used voucher.So...

Resolved! Switching existing account to a new phone

I have a new unlocked phone . Do I need to do anything other than insert the SIM ?Does any info in the account profile need to be updated ?Thanks

Cannot make calls but can text? No sound when receive or send phone call?

I have an iPhone 7, and have nationwide calling with my plan and have been with PM for about 4 years now and haven't had any issues. But all of a sudden I cannot hear anything when answering or making phone calls? There is no sound of ringing or the ...

Renew plan early

I paid $40+taxes to renew my plan but it is sitting in my account and my data has not been reset

My plan

I'm wondering why my plan is $27 when it should be $25 for 30 days and my husband has the same plan and his bill is $25 and then with discounts his his $21 and we both have the same features on our accounts pls advice thanks you

Resolved! more data or change plan?

Thinking about changing the plan for my wife who is travelling and needs more data.Seems like a better deal to just change her plan for the 2 months she is travelling.Any disadvantages to changing from the $25 plan to $40 plan?Not sure if the charges...

Sim card never arrived

Sim card never arrived.. paid for two Sim cards on June 8. I have checked that I gave them the correct address. I've made at least 2 inquiries before. But no replies that I am aware of and definitely nothing received by mail as promised. Is there a...

Regarding plan comparison with different provider

This first message of the the thread really says nothing about Public Mobile other than "is good".

Extra 3gb data bonus on new activation

Account expired can’t renew

I am able to login in my account and successfully added a $25 voucher and another $1 using credit card. I was on $25 plan before it expired. I do still have 19 days for the 90 day period to be over. Still can’t get the account reinstated. Pls help

Resolved! $15 Plan

Hey guys, Was wondering if any of you guys know how the minutes consumption works for the 15$ plan. I have recently singed up for this plan and I thought that the incoming calls were free, but when I checked my usage recently it showed that I have us...

Resolved! I have iPhone SE2020 plan for $15 and I am not able to send MMS and international text

I have no data. Paid for add on still not working g

Hello there. I can't seem to connect to anything in. I had used all my data...so I purchased a 1gb add on. Now why can't I still not have any data.it says H+ if someone can help with this issue that would be awesome. I bought 1gb of us roaming. I ne...

Resolved! Free Sim

I haven't been a member for a few years but I would like to get back to Public Mobile. I see now they are charging $10 to mail a sim card. Is there anyway to get one for free (in store or for returning customers)? Bonus question. Having been on LTE ...

Resolved! 3GB Promo?

1000000******* this is my account number When I signed up I got a promotion that gives me 3 bonus GB of data. Is this a one time promo? Or is it 3 GB per month? Please clarify Edited by ShawnC13 removed account number

Resolved! Number port over

I need my phone number ported over from MTS I have already activated my account. thanks

SIM card not registered

I activated SIM card online, ported phone from FIDO to PM. Unlocked phone Samsung GT-S 7582 but now I cannot detect TELUS as mobile provider. When I try to call I am getting error Not registered.. Please help resolve the issue.

Resolved! Autopay vs. Vouchers or Both?

I've been reading a few recent posts where members are sharing their experiences with purchasing vouchers from various online and retail locations, and sometimes for a slight discount @mimmo . I'm signed up for autopay as I assumed that was the best ...

Resolved! Rewards

I got my wife to cancel her Koodo account and Sign up with a Public Mobile account today. I didn't realize that I had to get a code before we activated the account. How do I get my 1 dollar a month refer a friend reward and my wife to get her one tim...

Resolved! SIM network pin

I just inserted a new SIM card into an old rogers phone. It is asking me for a SIM network pin. Can someone advise?

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