Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I friend referred me to Public Mobile. I forgot to enter his referral code when the on-line activation was done on 12 Oct 2019. How can I enter his referral code so he can benefit from his referral?
Hi, I did not receive my $2 auto-reload reward the past month (september). Could you please let me know why and how this can be fixed? Thanks a bunch,Marie Paule
I paid for us roaming but message comes on I do not have it my account says I have itI dialed one before the number but same message
Hello, I am looking to switch 2 phones over to Public Mobile. My son's phone is a Samsung Galaxy S4, SGH-I747M. When I checked if it was compatible two weeks ago it was listed and was checked off as good. I bought our SIM cards and thought to double ...
When someone call my PM number , every time need to call twice , First time always connect to the voicemail . The second call can be made .
HiJust changed my phone number. Will anyone calling my old number get my new number? If yes, is there anyway to stop that?Thanks.Selba
I am new to Public Mobile since the 30th of September. Cellphone was working well until when I am back from an USA trip. My status is active but my cellphone has no service.
Hello, I used up all of my data for my period. I do not know how but thats the case. I went to see if I can pay for extra data to get me through the next couple of weeks and all it has is 1G of data for 30 dollars (4G network). No other choices. Is t...
Hi,Was thinking I would have had the loyalty discount applied to my account this month, I thought I had signed up in September of last year. Of course I may be incorrect, but I can't seem to find my account age or date of sig up anywhere online.
Hi, when I click on My Rewards button I get the message “error occurred while loading reward details”.Any ideas? Thanks!
Hello community!Nowhere I found a link or something wherefrom I could check my phone's compatibility. It's Huawei P10. I'd like to be with Pulic Mobile replacing the existing (another) network.But compatibility check is the 1st step. Help me please!
I am confused by the info showing regarding a scheduled change to my plan. I have a $25 plan which shows next auto-pay date of Oct 27. I input a change last week to move from the $25 plan to a $10 plan. This shows effective October 28. I thought wh...
How do I exchange SIM card. The one they sent is too large for my iPhone SE Is there any costumer service with publicmobile?
Hi, Received a text that I need to complete online SIM & Activation form by clicking, contact us. Can't find contact us tab. Plese help
edited by computergeek541: removed screenshot from this messages because it contained information that shouldn't be posted here
Hello! I’m on a $50 plan since six months and was able to call any US number with no restrictions. But lately I’m not able to call any US number and when I try the message says that I have no talk to my plan. I checked my account everything seems to ...
Hi There,I am Paying $33.00 Every Month For My Public Mobile Plan Without Data Plan But It Is My Old Plan. I Took This Plan Two Years Ago. Still Continue Paying $33.00 Month Without Data Plan. Now Public Mobile Giving Good Plan For $35.00 OR $40.00 M...
I used to get text messages through the vehicle and it would tell me who it was from so I would know if I wanted to listen to it or not. Now it tells me an unknown caller even though it is someone's phone number that is programed into the phone, and ...
I tried to update my credit card info but it keeps failing. Called the bank and they said they can see all the requests failing because of invalid address. Checked with bank the address I am posting and everything is fine, however they cannot see the...
Hi,My phone is lock and they said that I need a PUK number. How do I get that ?Thanks !
If I have the US Roaming Bundle (talk/text/data) add on, will it cover long distance calls (incoming and outgoing) within the US as well as long distance calls (incoming and outgoing) to Canada?
Good Afternoon,I'm going to be moving to the USA in the next week or so for work for a year and was wondering how incoming calls/text will work to my Canadian number with Public: Will I be charged for incoming calls or texts while I am on US soil?My ...
Hello,I want to disable my voicemail as it takes my calling time. I searched the solutions in the forum and followed it to record my extended absence greeting (it went well), but when I called my mobile number from a land line for testing, I still h...
Hi Community, I was excited to join the Public Mobile world and just finished registering for an account and inseting my sim when out of no where my phone automatically restarted. When it finished restarting, it had automatically FACTORY RESET! I did...
how do I dial a ten digit number pause for 3 seconds and dial a 4 digit extension?
When making calls to toll-free numbers, they're free?Purchased $15 phone plan, if that's relevant. edit - Didn't receive ANY of that usage it seems, though I may be wrong if it was like 1-3 minutes. If a mod sees this and it's a mistake, don't make ...
Hi, I click on forgot password and after I enter the email address I am getting this error:"Sorry, we’re unable to verify your email address." and this is the second time I am sending a request for help.
I just signed up for public mobile (switching from Fido).I called into Fido to unlock my Huawi P10, and they told me it was unlocked (no unlock code in their system).Inserted the sim and it's asking for an unlock code...Anyone know what I can do abou...
Hi, I've had only 2 signal bars on my iphone for a few months. Calls keep dropping or sometimes I can't dial out at all. I just got a new phone and the same thing is happening! (and there are still only 2 bars). Help! Is anyone else having this issue...
